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March 2024 by Apple User
The place was clean. The staff was knowledgeable AND friendly. I will return.
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February 2024 by reeco carva
One of my favorite stores ever
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February 2024 by Steve Holodnick
Almost always have what I'm looking for, and I really appreciate the 11% rebate.
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December 2023 by Jason Becktell
This location rarely has more than 2 checkout lines open and it’s staffed by excruciatingly slow cashiers. The process takes so long I started going to a different big box store that has self checkout. If you value your time, go someplace else.
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October 2023 by Cameron Greig
Only having one entrance with turnstyles forces customers to feel as if they are being herded like sheep. Very frustrating when arriving at a new location and trying to find the single entrance on a 100k sq ft building only to feel like a numbered sheep minus the ear tag.
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October 2023 by Shirley Brown
Thank you, Mike Carter for helping me load mulch into my car. Caring and personable. Taped a hole in the bag so mulch didn't leak in the car. Thank you, Mike. You are great asset to Lowe's.
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August 2023 by C 2
The rebate propaganda is a scam. I've mailed back several and I'm told they have no record. I will never shop in Menards again and advise everyone reading this to never shop there again.
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August 2023 by Danielle Berry
Apparently Menard's has a policy that in order to get a refund for an item you purchased online for curb pick up that is out of stock, you need to come into the store. This defeats the purpose for those of us with severe anxiety. I called the store and one of the managers, Corey Kitchen picked up. Corey came out to my car to talk to me then processed the refund himself without me having to go in. This would have been a 5 star review for Corey's awesome customer service but without Menard's stupid policy he wouldn't have had to step up. Nice job Corey and thanks!!
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August 2023 by Julien Griffith
Wow, what a great experience. Our cashier Tyler was absolutely outstanding and made our day. Can’t wait to be back.
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July 2023 by Robbie van man
Unless you are grabbing something off the shelf, I would stay away from this location. Terrible service. After 4 months of being reasonable with them I had to get a refund on countertops because they repeatedly messed the order up due to poor communication and each employee trying to push their work off on the next guy. Every service department is incredibly slow. Save your time with the service based purchases and go to lowes or homedepot .
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July 2023 by Maryanne Voss
Very disappointed with Jackson Road Menards on a paint purchase yesterday. I was not provided with accurate information when I asked what paint was on sale and then found that a discount was not applied at checkout. The "manager" implied that it was my misunderstanding . They have lost this customer permanently to Lowes just down the street..
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July 2023 by Kristen Hatfield
This store has some fantastic, helpful people. Becca, Brenda and Daryl have helped us on our many trips here. Thank you!
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July 2023 by Brian Wilson
Had a little trouble finding what I needed. I hate getting lumber here. I just wish they would give you at least a general idea on where your item was in the yard.
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July 2023 by Erik P.
Rude management and liars. I purchased many things from these guys, but they are sneaky when it comes to the fine print and return policy. Don't ever buy an appliance with out inspecting it right away. They will screw you over when it comes to returning a defective product. They don't care at all and just turn you away to the manufacturer. Some people are stuck with broken products and they can't do anything about it because of Menards misled return policy. They are all about customer satisfaction? Ok. Liars.
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April 2023 by Jose Sanchez
Menards have a racist policy not to rent anything to people with a Detroit address. After spending $1000 in lumber, the manager decided not to rent a vehicle to transport it due to the Detroit zip code on my driving license. The vehicle was only for moving the material within Ann Arbor, 5 minutes away from Menards. This is clearly a racist policy to keep contractors from Detroit doing work in the region. Pathetic. Never bringing my business here again.