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August 2024 by nathan nowicki
Big box hardware store with lots of extra household items and food.
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August 2024 by Michael Drew
Like the song says: "Spend all your money at Menards!" ?
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August 2024 by Joseph B
Terrible customer service! About five employees walked by and no one asked me if I needed help! Waited 10 minutes for help in the order pickup center. They need some new employees working in the back. One of the employees told me they are short staffed. He was very rude about it. But if you walk around the store there are employees standing around!
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August 2024 by Skywaker
Dave big money
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August 2024 by Madelyn Bak
The assistant flooring manager, Becca, was incredibly rude and hostile. Her customer service guaranteed this was my first and last time shopping at Menards.
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August 2024 by John Menna
Store offered 11per vent off all items. I was charged full price at the checkout. When I asked about it I was told a rebate form had to be completed and sent to Menards and the rebate would be in the form of a Menards gift card.
C'mon be truthful. Menards should at least put a notice on all their signs indicating the reduction is after rebate and is a card that can only be used at Menards. Slick people.
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July 2024 by Tyler Rentenbach
Always love going to this store, they have everything you could need for your home at a reasonable price. I just purchased BioBidet for every bathroom in my home and they were super easy to install amd they work great!
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June 2024 by Deb Grimes
We had the BEST service we've ever had at any Ted Lobster. Thank you Elizabeth, you are an awesome server !
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June 2024 by Roy Ebersole
great service. Alfred is always friendly and very helpful.
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June 2024 by Anthony Greenberg
Menards,
I’d like to share my recent visit to your 6405 Jackson Rd, Ann Arbor, MI 48103, location on 5/15/2024.
I went to your Menards location on 05/15/24 to rent an orbital floor sander at approximately 1130am. I was assisted by Krystan at the guest relations desk who was very kind and showed great customer service. I rented the sander and my wife and I loaded it in our SUV and took it home. Upon getting home and plugged in, I could not get the sander to turn on. Despite trying numerous outlets, it would not turn on. I then called the Menards store and Savanah who is a manager answered the call. I explained that I just rented this sander and it will not turn on. She responded with “ I have no idea how it works, did you get an owners manual” I said no I did not, which she responded, “ Hmm well that’s not good, you can bring it back and we will give you a refund”. I had to explain that is a large, heavy machine that doesn’t really transport very easily and I would like to troubleshoot it if possible before loading it back in the car and returning it to swap it out. I asked if anyone in the store could assist me – She said let me find someone, placed me on hold and never returned to the line.
With my wifes help I loaded the sander back into the car and returned to Menards for a different one. When I arrived I met with Savanah at the guest counter who told me she would cover the time I spent lugging the sander home, trying to make it work, and then returning it.
I’d like to note – Upon walking up to the guest counter she was on her cell phone actively texting, or typing. She made no attempt to connect with me as guest, acknowledge my inconvenience, or at no point did she ever apologize for the inconvenience I experienced as customer – It truly felt like she couldn’t care less.
The second sander worked without an issue and upon returning the second sander I was assisted by Bev. I told Bev what had happened and asked to cover the time I had the second sander. I only had it for maybe 2 hours. Bev said I cant help with you that - At that point she called over Mia, who I guess was manager on duty – I explained the situation to Mia, who said she has to call Savanah on her personal phone to confirm what I am saying. Mia then responded with “Savanah only said should cover additional time that you spent returning the first sander and trying to get it work not that actual time you had it”.
In which I asked – You do understand everything I’ve experienced as guest regarding renting this sander – and now you won’t even refund me the $30.00 dollars I paid to have a working sander for 2 hours. She replied – “No I can’t, Savanah is above me and I can’t over ride her decision making”. I said you do acknowledge I got screwed over as a customer and the management team is basically saying there is no recourse. She acknowledged “yes I do understand – I’m sorry but she is above me and I can’t do anything to help you”.
At the end of the day – I don’t really care about the $30.00. I care about feeling valued as a guest, and on May 15th, I felt like your management team, primary Savanah did not care about me as a guest as at all. I felt like Mia didn’t feel empowered to take care of a guest that she recognizes got screwed over by the company she works for and didn’t feel like she could help.
I’d like Menards corporate to know how the management team at the Menards Ann Arbor location handles guest issues. It’s very clear additional training in customer service is needed for the management team.
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June 2024 by beverly ann concepcion
NOT A VERY GREAT EXPERIENCED AT ALL !!!!SINCE 2020 I SHOPPED AND STILL SHOP TODAY. I’M USING PICK UP AND AND A VAN . NEVER ASK ME CHECK THE INSIDE UNTIL VERY RECENT. SOME EMPLOYEE ATE ACTING VERY STUPID. RACISM OR DISCRIMINATION. I’d RATHER GO SHOP AT HOME DEPOT AND LOWE’s NO PROBLEM ATLEAST I GET PROPER TREATMENT AS A CUSTOMER! YOU GUYS MUST CLOSE LIKE CLOSE. SOME EMPLOYEE JUDGE CUSTOMER BUT THE REALITY YOUR EMPLOYEE SMELLS WEEDS AT WORK AND THAT’s A FACT!
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June 2024 by Bruce Geffen
It's good with a very large selection of just about everything you need home related. Couldn't find a sales associate to assist when I needed though.
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May 2024 by Joe Ferris
This store typically has great people working that are helpful. Today I was surprised at the rude individual working in the back. I simply needed to know where to find something, and he treated me like I was a nuisance to him. As someone who has worked in retail management for 15 years I was very surprised. Not the level of customer service I would tolerate and definitely not someone who would keep his job long if I was his manager.
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March 2024 by Apple User
The place was clean. The staff was knowledgeable AND friendly. I will return.
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February 2024 by reeco carva
One of my favorite stores ever
