Mattress Firm Cranbrook Village is dedicated to helping customers achieve their best sleep every night. The store features a team of trained Sleep Experts® who have completed over 200 hours of training to provide tailored solutions, including mattresses, bedding, and essential accessories. Customers appreciate the wide selection of America’s best brands, such as Sealy®, Tempur-Pedic®, and Serta®, all offered at low prices along with the Love Your Mattress Guarantee®. The staff, including team members like Elyse and Dylan, are noted for their exceptional customer service. Reviews highlight their attentiveness, patience, and commitment to ensuring a positive shopping experience. Customers feel valued and well-supported, whether they are browsing or making a final decision. The delivery service is also praised, with some customers noting the effort made to deliver items to higher floors. Overall, Mattress Firm Cranbrook Village is highly recommended for its knowledgeable staff, quality products, and a pleasant shopping atmosphere, making it the go-to destination for anyone in the Ann Arbor/Southeast Michigan area in need of a new mattress.
Kyle was helpful from the moment we walked in with being helpful, but not pushy. Answered all our questions. We checked out the nearby Tyler and not one person came to help us. So back we went back to Mattress Firm and Bo got from Kyle. Same price but the customer service was fantastic!
July 2026
Elyse and Kyle were very helpful. Elyse shared a lot of information about the mattresses I was interested in. I wentin several times to test out the beds. Can't say enough good things about my experience. Can't wait to get my new mattresses. Thanks Elyse!
June 2026
Elyse the Sleep Expert was excellent at providing actual help on what beds to try and why you might not like a mattress and all the actual effective differences between mattresses and what you should actually need for a better sleeping experience. I’m very excited to sleep in the new bed set I ended up purchasing!
