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May 2023 by T P.
Understaffed, boomers and zoomers with zero knowledge of construction or home improvements. Inventory is always a struggle, no one anywhere in sight to ask for help. Lowes doesn't give sht, their executives and owner lobby the govt to pay people less, offer zero maternity leave or benefits, all the while buying the cheapest inventory they can from overseas vendors who've gutted America's manufacturing jobs. It's a sad state affairs in this country and we're all at fault for letting these monopolist big box stores r*pe us.
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July 2022 by Randy D.
Just found out that Lowe's management fired their most competent employee, Nicole. Nicole worked the contractor sales registers and was beloved by those customers. What happens when one employee is so professional and qualified that she makes the rest of the store employees and managers look like buffoons? You fire that employee! Literally walked out without buying a new electric range from Lowe's because I am so mad. Fire this manager ASAP before this store collapses under their incompetence!
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June 2022 by Annette J.
Bouncing my star rating up again because I've had a lot of success with Lowe's so far this summer. From picking up to some really lovely flowers and hanging baskets for my garden this year to getting supplies I needed for a DIY container water garden/pond I've had a lot of luck here. They don't have a HUGE selection of water garden/pond stuff but I was able to find about 5 water plants (lilies, irses, and cattails) plus a small pump, a huge half Jack Daniel's whiskey barrel and liner for the container itself, and the piping and hardware I needed to put it all together. In the end I was really pleased with how it turned out. Plus, having this Lowe's with longer hours just up the street to run up to is super convenient. More than once I had I needed to head back up there to get a different size pipe or other item to make the water feature work and it was so nice they were open later so I could do that. And everyone here was very helpful to boot.
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December 2021 by Melodie K.
Ordered a washer and dryer set. Dryer showed up on delivery day but no washer. Tried 3 times to have washer delivered and never received washer. Took dryer back to store since I couldn't get my washer after attempts where made and failed by lowes and their delivery service. Still waiting to be refunded for a washer that I don't have. Best advice buy appliances from wayfair or somewhere else.
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November 2021 by Laurie L.
I've been a regular, loyal customer of Lowe's for decades. A month ago I ordered a rather expensive hedge trimmer online. At first they said it would take a couple of weeks to get it, due to shipping delays. Then, without notifying me, they canceled my order. I've been waiting a month for this item. When I followed up with their customer service rep, he said they canceled the order because they thought it looked like fraud since it was an expensive item. They didn't even let me know they canceled the order. How incredibly rude to think I can't afford a $400 item, so it must be fraud? And no one bothered to call or email me to verify my order? They just lost my business.
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November 2021 by Robert S.
Don't go here for paint unless you are an expert. Because the dude in the paint department has a serious attitude about helping a paint novice homeowner try to simply try to find a best paint match. Be sure to take a paint course before going here.
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November 2020 by Peter H.
Do not go to this Lowe's location for any installation projects in your home. They will screw you majorly. I had my flooring done through Lowe's. It just got completed two weeks ago in August and I paid for it April. When the delivery of my flooring came in April, I was missing 16 boxes of Pergo flooring, 2 boxes of transition, 38 pieces of quarter round, and all of the stair nose. Months went by where they kept telling me they couldn't find any more flooring and that it was on backorder. I got tired of waiting so I called the Adrian store and low and behold, they had 14 boxes of my flooring. I called Jackson and they had 10 boxes of my flooring. So I had to drive to Adrian and buy 14 boxes of flooring and then drive to Jackson and buy 2 more only to go back to Ann Arbor and get refunded for that same flooring cause I had already paid for it. I then had to pick up all of the rest of the supplies I was waiting on and get it all home so I could finally call the installer to come back out. The manager of flooring promised me 20% back on what I had spent because of all the trouble. This never happened and I'm still arguing with them over it. The flooring is finally done. Now onto the next project. I bought a new deck made of Trex composite decking back in February. I was the first person to buy anything of the type so I was told I'd be the first one to go after covid-19 settled down. The installer showed up last week Monday but the material did not till two days later. When the material arrived I discovered 2 days later that they shorted me more than two thirds of the supplies needed to build my deck. The only reason I found this out was e-mailing to get an understanding of why the installer never returned to my home. The communication was non-existent. I'm now fighting over getting the rest of those supplies. They did my basement flooring last year and it was the same exact issue. I used to love Lowe's but they have gone down hill majorly and have completely lost my business. Home Depot is my new best friend. Update- I purchased a new deck in Trex composite from Lowe's on Saturday February 29th. Today is Wednesday November 18th. My deck is still not done. Lowe's could give a flying fig about me. They gave me some customer care phone # to complain to which did didly squat. The missing materials (which has been the issue on the last 7 projects Lowe's has done for me) finally came in and the installer kept giving me the run around because he had already moved on to other projects because I was on hold waiting months for materials. I had to threaten to have another company finish the work and sue for the installation costs back. The manager at Lowe's attempted to tell me that this would be a breach of contract. I told him I've already been in talks with a lawyer and Lowe's and/or it's affiliates have already breached the contract more than 5 times. It was then that they started getting on the ball. BUT, they are working at a total snail's pace while trying to tell me I'm their first priority now. They put in little circle lights all around the floor of the deck which I did not order. They never put in my post down lighting which cost 3 times as much. They had to go back and look at my order to realize that I indeed purchased post down lighting. They wanted to refund that to me but I said no, I paid for that lighting and I want that lighting. The guy at Lowe's said well you got lighting. I said I got something I didn't want in the first place. You are more than welcome to take those lights back and replace the Trex boards that you drilled holes into for those lights I didn't want. Then they said I could keep the little circle lights. I hope they look good after all of this cause I never wanted them. I've never in my life had a company screw up so much consecutively across all projects. I'm never going back to them for an installation project ever again! Buyer beware!!!!!
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October 2020 by Michael F.
Dangerous. Two Lowe's workers, Keith and Mike, were wearing their face masks pulled down. Asked another worker about it and he said "you get tired of wearing a mask all day." A customer was walking around with no mask in front of several workers. I asked the cashier about that and she said they don't want to get into it with customers. The corporate double talk about keeping things safe is ignored at this store. The health department should take a look. Not an isolated incident -- check a prior review.
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October 2020 by Toby W.
This Lowe's is nasty! Literally, there was poop on the floor. Just disgusting. Watch your step if you have to step foot in this place.
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October 2020 by Bryan K.
This store is very well put together, clean and organized!! Definitely better than the Carpenter rd. The customer service and products stand out better than any other one I've visited. Kitchen cabinet department has a wonderful team!! Gives free designs and are very knowledgeable in its product line, installation option gives you a piece of mind within a prompt period of time. Would definitely recommend to family and friends!!
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August 2020 by Dillon A.
Came in and ordered some blinds. 3 weeks later I call to check on them, my name wasn't in the system and the order was never placed. Place is a joke. Dont waist your time or money.
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August 2020 by Rick R.
My Name is Harry Richter, and I have been struggling for 3 days to get any direction from a lowes employee above entry level. I have requested call backs from the two store managers of the Jackson Rd store, The installation district manager Taylor Butner, The Isst Manager Debi Jensen, and to date no one has called me back. I have called the customer care department, requested a call back, automated system did call back, then hung up on me. I am currently on hold with them again right now. For the record I never said I was getting an attorney, I asked the installation manager that called and told me they were not going to do the job "what am I supposed to do, I have a contract, do I need an attorney"? to that he said well if you are talking about attorneys I cant speak to you like he was waiting for an excuse to hang up on me. I probably spend 10K a year at lowes, I buy and fix up houses all the time, the latest project was for my personal home and I purchased 25-28K worth of flooring. That was a whole debacle because they kept screwing the order up, it took 7 days but we were finally able to get it ironed out. Lowes sent a person to come to the house measure and take note of the scope of work. He was in my house for 3.5 hours. I was concerned with the new floors lining up with the cabinets and door thresholds, he said it would be at the same level as the tile they were going to demo. I verified that fact with Don, my sales person,twice, he even said he sent a request to installation to verify we were all on the same page. It took weeks to get the installer to call me because they were waiting on the items to be delivered to the house, only they were delivered to the house two weeks prior, so I wasted time there. Currently I'm sitting in my home, living room piled high with boxes of materials/parts/pieces, and all of the personal possessions moved out into the garage, basement, and our office. Our guest bath was demo'd in preparation. Furniture moved in preparation. And, the installer shows up and spends 30 minutes here only to leave and refuse the job!!! I don't know what I'm supposed to do!! Nobody is returning my phone calls from the store. I submitted a formal complaint with the customer care dept earlier today. I need this job completed per our original signed contract, at the contractual price we were given, and I need my house put back in order immediately!. It's already been almost 2 months that Lowes has had our 25K and we have a signed contract! Please, I need someone to call and resolve this situation so we can move forward. My family cannot live in this situation!!
[email protected]
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July 2020 by Ann G.
When you special order something, it doesn't come for three weeks, but your credit card statement is billed, I call that fraud. I will not work with Lowe's again for installations or special orders on my Lowe's credit card.
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April 2019 by Katelyn B.
My experience ordering a washer and dryer with this store was terrible. It took three visits from their delivery people to get it right, and on the third visit, they forgot to turn the water back on. When that happened, they couldn't get someone out to help me till the next day. Most of the delivery staff was rude and uncommunicative, except for Noah--he was great and tried to rectify the situation. Next time, I will purchase from a smaller appliance store that is committed to decent customer service.
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May 2018 by Mark D.
The store at 5900 Jackson Road in Ann Arbor has just had an ultimate FAIL. Ordered fertilizer, topsoid, weed&feed, and mulch on Sunday 5/6. It was scheduled to be delivered 5/8. Got a call the morning of 5/8, telling me their delivery truck broke down, could we reschedule for Saturday 5/12? Okay, fine, I agreed to it. On Saturday, 5/12, nobody calls or shows up. I call the store at 5:30PM, speak to "Rob", a "manager". Rob sees the order, it should be on it's way to being delivered between 4:30 and 6:30. Okay. I wait. Nothing. 9:30PM I call the store, talk to "Rob", he doesn't know what happened. Couldn't do anything, so he said he'd have the Sunday manager "Anna" speak with me to arrange the delivery or find out what's going on. I'm supposed to be called by 9AM Sunday 5/13. Nothing. I call the store at NOON 5/13, speak to Anna, she says she didn't know about any of this but "would look into it and call back". Heard NOTHING THE REST OF THE DAY. I go to store at 7:30PM and demand a refund, and got it. The delivery should have been cancelled. I get a automated call from the delivery center saying my order should come the next day, my mother-in-law who picked up the phone left a message that the order is cancelled. Today, I get a call from the delivery workers AT THE END OF MY DRIVEWAY that they're there with my delivery. I told them I cancelled the order Sunday. Whoever is running Lowe's delivery systems should be thrashed, drawn, quartered and then be fired. I went to Ace Hardware Monday morning, ordered all the same stuff, they delivered it all to my house with NO DELIVERY CHARGE and the delivery guys even refused to take a tip. Ace was wonderful. Lowe's should eat **** and die.