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March 2024 by Ted Roby
***UPDATE 3/12/24****To much of my suprise, several items have finally been resolved.However, I believe that is in response to a rather strong worded email to corporate. all items have been corrected aside from the sauna. Yet, no response was even acknowledged.Communication is next to none with these guys. the structure of corporate/ facility ownership is unclear.When mentioned frustrations to one employee, They even stated its mostly and endless chase trying to get anything higher ups.They must be hurting, as they continuously plaster sign up "Deals". What about focusing on customer retention?!A step in the right direction, but time will tell.***UDPATE**** 2/9/24- 11 months later.SAUNA has officially been shut down with no intentions to repair it or any notice indicating repairs, etc. This is a complete joke.Also, "SPA" is under maintenance, machines are down, staff have been notified and no repairs. they're just asking for someone to get hurt and a lawsuit to be dealt with. Yet they'll take full price for a "signature" club, with half A** service.IT'd be a cold day in HE.L.L before I'd say this...but just choose the purple gym. LA fitness is certainly not what it used to be.Upkeep has been terrible. Turn over is high. They clearly don't pay their employees enough, but have no problem charging premium prices for sub par services.8/23-Still no direct update from staff on status.Went to gym today and all 5 main soap dispensers were completely empty. when notifying front desk staff, they just shrugged it off. Turn over rate on cleaning staff has seeemed to be very high. sad they ask for high fees but pay their staff poorly.1/23-Made several points of contact about this to front desk, “messages” through the app and even one to corporate. Not one response.Will update once corrected!3/7/2023- MENS SAUNA IS BROKEN, CANT SEEM TO REPAIR!I have been a member since opening day. At the time it was a wonderful place.However, post covid, it has seem to really gone down hill.from general cleanliness, machine maintenance upkeep to broken amenities.The Sauna has been limping along for well over a year.approximately half of the heating elements are out.(cool to the touch)Infrared sauna is stated to be around 145 degrees, despite warning sign saying 185.Thermometer barely breaks 110 & is below 100 when people are in and out.Only the upper seating elements work. and only one unit is above 500degrees.There have been several "work orders" completed on it to which they say resolved, but this clearly is not accurate.I cannot get a clear answer as to any new work orders or willingness to repair it other than "it is very expensive."I suppose the rates are too cheap to justify repairs.
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March 2024 by Marc McRae
Rude nowadays ?
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March 2024 by Jane Eisenberg
They have a good assortment of weights. Staff is friendly and helpful. They clean a lot.
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February 2024 by Carter Sherline
In general great facilities. But at least 1 thing always seems to be broken or not working right. The sauna in the men's lockerroom has been broken for over a year & it seems will never be repaired. The spa broke down for about a week over a month ago, it had been too acidic. But a few days after that was fixed the spa brokedown again & has not been repaired since. Parts were acquired & a repair company was to fix the spa this past Monday, but didn't show up. So that is where it stands, getting either that or other external repair company in to fix the spa.
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February 2024 by Huntred Range
Ethan and jasmine are very helpful and the facility is very clean love this place!!!
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February 2024 by Jr Roe
Ehhh, I don’t recommend this gym due to these issues:— this place is a madhouse between the hours of 4-7, like it’s so busy that you have to stand around waiting for a machine, then to make it worse, the people using the machines are just staring at their phones.— so much wasted space in here that could be utilized. Like reduce the cycling and HIIT room. Nobody uses it and the lights are never even on for anyone to use it. And the space in the back behind the row machines is all just wasted space.— a lot of the machines have tears in the cushions and/or other defects.— the men’s bathroom is disgusting. I have to hold my breath every time I use the urinal, and the garbage can is always overfilling.— the spa has been closed for months.— I will say though that the staff are all friendly.In other words, utilize all the dead space, keep it clean, and understand that this gym is not worth $40 a month.
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February 2024 by Moe B
Great location, staff is always nice and I barely ever need to wait for machines.
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February 2024 by Omar Sukkar
This LA Fitness has been long overdue. Very nice facility and well maintained. I've noticed others complaining about this gym not being clean, that's incorrect. I'm here often and everytime I walk in they're cleaning, and mopping. Yes it is a signature club which means it will be little more expensive but go to any gym in the area except for Planet Fitness and you'll be paying almost double. They have a wide selection of machines from cardio equipment to weights.With all that being said I would highly suggest anyone to check out this gym and get a day pass.
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February 2024 by Hunter GK Hammerschmidt
A decent facility but if you’re looking for a sauna don’t go here. The sauna has been closed for months, they tried to open it for one day a week. Which was as dumb as it sounds. You would think the price would go down because you’re paying for everything including the sauna. To say the least I’m cancelling my membership here.
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January 2024 by David I.
This place has been going downhill. More than 4 months without sauna, there are sediments aka dead skin in the jacuzzi, and now they want to charge for the towels. The towels were collected from a Goodwill, they have holes are dirty. Cancelled my membership and labeled the charges as fraudulent since they are I'm breach of contract. I hope others do the same, this chain of clubs is just a scam.
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January 2024 by Sabita Nigam
Ryan young the General manager he works very hard, and I love the customer service gives to every person he speaks with! Come see him for a membership
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January 2024 by Chol Yi
WARNING, WARNING, WARNING! DO NOT TRUST JOE DORR, THE FITNESS DIRECTOR. He is worse than a bad used car salesman. He will sell you a personal training package you don't need and keep lying so he can keep charging you a monthly fee of $480. I requested only one month because he was badgering me to sign up. He signed me up for an ENTIRE year. I told him to cancel it before my first month was up. He agreed but keeps charging me $480/mo. I will be quiting LA Fitness because of Joe Dorr. Also, They charge me $45/mo. I just found out Crunch Fitness only charges $29.99/mo. for similar & $9.95/mo. for the cheapest.
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October 2023 by Dmitry Mikhaylov
Just a perfect gym. All sorts of equipment, 23-meter pool, clean lockers, showers, full bottles of soap and shampoo, friendly staff. Love it. Always feels so good after leaving it.
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October 2023 by Sonya T
This review is based on first impressions walking into the gym. (also a personal trainer) I was already a little hesitant and a little anxious as some people usually have walking into a new gym. Lori greeted me and was very helpful and welcoming, willing to answer any questions. She was extremely friendly and down to Earth. It was very comforting.She set me up for 3 days to visit and work out to see if I like it. Coming from a gym that isn't so nice of course I was much happier walking into LA Fitness.Needless to say, I will be signing up for a membership!
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October 2023 by Chris DeGetmon
I walked in this morning 10/3/2023 to inquire about a membership. The indolent heavy set woman at the desk could hardly be bothered. She wanted me to fill out a form and then told me to have a seat until someone could address my questions. I asked her how long that would take, and she shrugged her shoulders indicating she did not know. I guess this is just another establishment with a very big sense of entitlement that the customer exists on behalf of their convenience. I handed her back the form, and walked out the door. Apparently these people think they are the only business offering fitness opportunities in Ann Arbor: not!
