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February 2024 by Doug C.
I'm done. Shopped at Kroger for decades. Instead of trying a merger how about providing adequate staffing at your stores and adequate wages to attract the level of staffing that you need. This Kroger constantly has stocking issues. Today none of the can return machines were working. It's a waste of time trying to shop here. EDIT Apparently you can't return cans here. 2nd visit in a row and they're all down again.
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February 2024 by Jean B.
Having just moved here, we were happy to have a Kroger near our new home--until we went there. The store is so small and old, and half the store (literally) is beer and wine and junk food and non-grocery items. Is this because of a large number of students? It seems like a long way from campus, but can't figure out why it is so different than most Kroger stores. It has the largest selection of single serve frozen foods we have ever seen, but half the selection of breads, canned vegetables and other food staples as most Kroger stores. It often runs out of basic foods such as common vegetables and breads. So disappointing.
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January 2024 by Jason Manalp
Hey! Nice store over all!On a side note, if you're willing to pay me $100 dollars and provide some cleaning supplies, I guarantee I'll get the rancid urine smell out of the men's bathroom. If you closed your eyes and teleported into there, but didnt know where you were, you would be certain you were in the final boss of all dive bar bathrooms. It actually is pretty amazing that in the year I've been shopping at this location, not a single employee has said, "You know what, I'm cleaning tf out of this bathroom, because I absolutely refuse to continue to use it in these conditions." Seriously, hit me up.
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January 2024 by Jason C
This is my go to Kroger and it’s always hit or miss on every visit. Some times there’s carts by the door, other times nothing. I always grab one from the parking lot before I head in.Fruits/veggies can be fresh and other times, it’s been sitting out too long. Seafood/meat counter is sometimes staffed, sometimes only seafood is sold or nobody is there.Check out needs a lot of work, self checkout is all they have open and long lines through the aisles and they always only have few open. Customer service counter is always dark…..I like that they have the machines to renew your license tags. Service is next to nothing but depending on who you interact with it could be good interaction. Overall decent but only 2 stars.
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January 2024 by katlyn blom
Terrible service, they only ever have self check out open and the staff that stand around are always rude. If you want to tell me how to scan then scan it for me.
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January 2024 by Tj H
It's pretty standard. Wish they had a separate health food area.
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January 2024 by Michelle Alexander
Jenna and Nikki are always helpful! All of thecworkers are nice. Short waits in self check out isles,. There's even a Pharmacy in the store!
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January 2024 by Rebecca F.
On January 5th, 2024 , I asked to purchased a Covid test Kit at the Kroger Ann Arbor location...The manager gave me two items and said I could check out at the grocery registers !?...I Then proceeded to the registers which all had a long line...!! After going home and looking at these two items, I realized I only needed one...The other item was priced at $16.99 and I did not need it. I went back the next day and the pharmacy could not give me a refund...The manager sent to Customer Service...Customer Service was closed !!! I went back to the Pharmacy...the Manager told me to go to a self checkout or a grocery checkout terminal...I went to a Self Checkout and the woman in charge said she couldn't help me and to go to a register...I went to a register and after waiting the cashier said I had to go to register 7...I had to wait in a long line for some time and I finally was able to get a refund !! I had purchased a Kroger Health Savings card a few months ago but it does not give discounts on Covid Test Kits....Unbelievable.....I am 73 years Old and this is the first time I felt it necessary to write a bad review !! Needless to say I won't be going back to that store in the future and I am sorry I purchased their "Kroger Savings Card"....
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November 2023 by Carol Hovey
Most staff helpful, but vastly understaffed. Only self checkout was open, and when I expressed frustration ( I am 77) the helper jumped down my throat. Doubt I will return.
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November 2023 by Dallys V.
Very rude manager, very rude associates. I had a bagger who was noticeably special needs, but could still preform normal tasks. He bagged all my groceries for me in a self checkout. He bagged boxes with boxes and colds with colds. He was very helpful, sweet, and kind. I tried to tell the manager how great he treated me and how well his service was and the manager brushed me off. Also other sales associates were not very nice to him. I think everybody should be treated fairly, but when people with special needs get complimented on their service, you should let them know that people like them are appreciated and got good feedback. They seemed to not care at all. He should get a reward for his good service.
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October 2023 by Rose Nada J.
recycling center is dirty, floor is wet and sticky, some machines don't work. the staff is not friendly and does their job with an attitude as though your presence is an inconvenience to them. gees.
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October 2023 by Mike Dunklee
Horrendous communication on pick up orders. If my order is not going to be ready on time, CALL ME BEFORE I DRIVE OUT THERE.When you're running behind but you promise my order will be ready after I get off work instead, it's really upsetting to show up, wait 30 minutes, and then be told your order hasn't even been started yet.
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October 2023 by Agustin Banos
Great food selection in terms of cheese, meats, and dairy. This store seems to always have what I need. My only complaint would be that there is always some sort of substantial line in both self-checkout and regular checkout.
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September 2023 by Maria
Be careful when you have ur lottery checked. Jordan who checked 4 of my tickets only gave me back 3 tickets. One of the 4 was a winning ticket too. Jordan, shame on you and you did NOT even apologize for your mistake! Kroger train your employees better and let them be honest at minimum!
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September 2023 by Georgios T
Two stars only because there is a bus stop nearby, so you can get away from there quickly. Charged me twice for the same item (only saw it at home), and high prices all around. Speaking of, shopping at those supermarkets is exhausting. They have three different prices on the same price tag! Sort out your mess!