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March 2024 by Charles Corn
Very nice friendly and professional yes
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March 2024 by Barbara Jones-Picou
I thoroughly enjoy personal recognition received by staff showing items which I appreciate.
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February 2024 by Melinda Chruscial
Lovena helped me get everything taken care of, she was friendly and knowledgeable
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January 2024 by Wendy Alfaro-Cruz
Lori helped us from the begining to end regarding picking rings. She explained the warranties and insurance in detail which made the process easy. Highly recommend Kay Jewelers and ask for Lori :)
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January 2024 by Christopher Ekpiken
Came in with my daughter looking for jewelry she wasn’t allergic too. Lorena was patient, knowledgeable and courteous.
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December 2023 by Katie Bell
Lorena was the best !! Thank you for your help ♥️
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December 2023 by Cosette Girardot
Kay has always taken care of me - from my wedding band, to my inherited grandmother's ring, the care and attention to detail is sincerely appreciated!
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December 2023 by Adisa Chaney
Emilia at Briarwood Mall was AMAZING! She found the perfect wedding and ring and was an absolute pleasure to work with. I would definitely recommend working with her.
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December 2023 by Lynn Hansen
As a long time customer, I was very satisfied with employee Lorena. She was knowledgeable, friendly and helpful with my request to fix my husband's wedding ban of 29 years. She also, offered to clean and inspect my rings that were purchased from KAY.Great Employee! ?LAH
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December 2023 by Kimberly Richardson
Lorena was very friendly and helpful. We are long time Kay customers and I was bringing in several pieces to have serviced. These were older purchases that were not in the electronic system yet. She helped me get all of my records updated and was very kind. We are loyal customers because of employees like Lorena! Thank you Lorena!
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December 2023 by Yolanda Lyles Johnson
My fiancé and I went to this store to have my new engagement ring he bought in SC resized. Though the initial salesperson was nice he gave us incorrect information about how they identify the rings when they are sent for service. When we received the call to pick up the rings only the band had come back. The salespersons did not even know there was another part that was sent out because the slip was not marked. We drove almost 30 minutes to this store so this meant we would have to make another trip. The manager, I forgot her name, made a snide comment that perhaps she didn’t think I heard, ‘well most people are just happy to get their pieces back.’ We both decided to never return to that store. I am really trying to understand the Kay Jewelers brand I am shock at how unprofessionally this entire situation was handled from beginning to end. I expected more and had our experience been better we would be repeat customers for Kay because I love my ring. But if this is how the Kay brand is represented, I can take my business elsewhere- far too unprofessional.
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December 2023 by Heath Wedding
Lorena was so helpful and knowledgeable while I was looking for wedding rings. Kind, patient and honest about what looked good with my engagement ring. Highly recommend her help if you stop in!
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November 2023 by Alyssa Wellwood
Lorena was absolutely amazing. She helped me a lot in finding the predict ring for me she showed me the one I bought and I k ew it was the one for me. I would give her an 12/10 if I could but I can’t so 5 stars it is
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September 2023 by Kayla Engle
Chris was an absolute saint! Saved us almost $300! If you come to the Kay’s in this mall ONLY DEAL WITH CHRIS
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May 2023 by lino magno
Amazing store with an Amazing staff. Here to fulfill all your jewelery needs. And of they do t have it, they'll get it fast...
