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March 2024 by Timothy
Always friendly and fast service. One of the better Jimmy John's. Cashiers and sandwich makers are friendly and funny. Can make me laugh even on my bad days.
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March 2024 by Avram Liebowitz
Very delicious sandwiches!
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November 2023 by Brett Rude
Fast and friendly service. Sandwiches were great. I’d definitely come back to this location.
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November 2023 by Paul Calin
The food is fine, the staff is lazy though.
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August 2023 by Bronwyn E.
Sandwich made to order for pick up in under 10 minutes. I made a few customizations and the followed instructions. I would say there were no "extra" of items asked for but it was all on or off as asked! Easy to grab at door
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July 2023 by Joanne Guilford
I asked for an unwhich. Cashier proceeded to ask what I wanted in my sandwich. I told the cashier I have food allergies and can not have bread, dairy or onions. Manager came over explained everything to cashier. (I was picking up did for work 30 min away).When I got to work I opened my food and it had cheese and onions on it!I'm glad I always double check my food! Could have landed me in the hospital!Don't trust them if you want something different, or if you have food allergies!Dietary restrictions: Don't trust them! I explained 3 times - no bread - no dairy - no onionsI got onions and cheese on my unwhich!
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June 2023 by Julia Norton
Decent but I prefer the Ypsilanti one on
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May 2023 by Nicholas Smith
Surprise closes early, no delivery and terrible service. The bread is baked and unfortunately so are 50% of the staff. Needs a franchise owner that knows what they are doing! Aviod this JJs at all costs! You’ll thank me later.
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May 2023 by Bryan Caragay
How hard is it to update your google listing to say you’re not open past 5? Why does it say 10…?
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April 2023 by Tristan Gellert
A place known for its freak fast delivery, that never has any drivers to deliver. LOL that makes sense sure. How is this location even still open?
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February 2023 by Chris
Worst jimmy johns in Ann Arbor. They always mess up the orders. They often close at by 6 or 7 pm when their hours say until 10. The only reason i keep trying to order from them is because theyre less than a mile away, but every time i try i remember why i avoid them
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December 2022 by Lisa Trinka
Freaky fast dining in-service. Clean and decent. No issues. Recommend this location.Parking: No issues
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October 2022 by keelan Ferraiuolo
One worker was terribly rude because they couldn't find my order that was already paid for. She demanded that my order was placed in ypsi and sent me away.
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September 2022 by H C
Took my money on an online order for them to call and cancel because they’re closing early. Absolutely pathetic. The shop is only open until 7- there is ZERO excuse to close earlier than that. Then the guy rudely hung up on me when I said so you can take my money but not give me my food. I will be calling to speak with a manager tomorrow
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September 2022 by Karena H.
I couldn't use the jimmy johns app bc it said it wouldn't deliver. So I can't use this order to get a freebee. I called around 10:30am and the lady said it's bc they turn reliever off until 11am. I waited until 11am and tried at least 20x between 11-11:30 and still wouldn't work. So I used DoorDash. The order took 30 min longer than predicted. I talked to the manager to see if he could give me something promotional since the order could not be added to my account (since THEIR online app wasn't working). He said no, nothing I can do for you and your Order is still here. I would have been happy with a free bag of chips or 20% off coupon or just acknowledging my concern. Very frustrating and my car is in the shop or else I would have just picked it up myself. Unhappy with how management reacted to a loyal customer.
