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October 2023 by Charlotte Deon
I called Japanese Auto after my dealer quoted a price for replacing pads and rotors. It was expensive. Japanese Auto quoted a price that saved me 250$. The repair was top notch, everyone was pleasant and professional. I am very happy with the work and will be a repeat customer.Service: Brakes
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October 2023 by Max Futernick
Been coming here since I moved to Ann Arbor around 5 years ago and couldn't recommend this place more. They shoot straight, work fast, and have kept my car humming along beautifully.
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October 2023 by Clare N
Reading the reviews, sure sounds like the place I know -- honest, helpful, straight shooting, avoid unnecessary repairs -- trustworthy guys/place always. Dread the thought of them ever closing shop.
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September 2023 by Mike Hensch
I brought my car to the dealer for an oil change (only because I had a coupon). While there, they said I needed to replace the rear brakes on my Subaru Forester. I took my car here and Gaige and Dave were great! They told me I have another 15k-20k miles before I need to consider replacing the brakes and didn't charge me anything. I know where I'll be taking our two cars from now on!Service: Brakes
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August 2023 by Eric Solway
Take your car here first!!! They are absolutely the best. The most honest and professional auto shop I've ever been to- they do fantastic work and never try to upsell you on anything you don't need. They've saved me well over $1000 that I would have spent at the dealership. They really do right by their customers.Services: Transmission
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June 2023 by Keith Bilby
Repair was done quickly and only what the car needed which kept the cost down.
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June 2023 by Kooper F.
I had a really good experience here last week. I needed to get the front brake pads replaced on my Honda Accord. I called and was able to get the car in the same day. They had the repairs done by the afternoon and suggested a couple other things I may want to consider, but weren't pushy or salesy. I'd bring my car back here again.
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March 2023 by Trevor Scott
I had a WONDERFUL experience here, and I plan on coming back for any future work on my Hyundai.Before coming here, I had taken my car to a dealer with an axle issue. The dealer quoted a price of several thousand dollars and took over two weeks to make repairs that didn’t even fix the main issue. I then came to Japanese Auto, and they took less than a day to identify and fix the issue, and charged a fraction of the price. The people who fixed my car were honest and friendly, and gave me several suggestions on future maintenance for my car. I wish I had found this place sooner!!
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February 2023 by Jack Porter
Saved me thousands and didn’t even take my car in. The most honest auto mechanic. I didn’t even pay a dollar.I explained my salutation to Dave and he said I could have it fixed but it would be $1,500. But then he told me it wouldn’t affect the car in any way and recommended I just left it be. I appreciate the honesty. This is a stand up shop.Services: Exhaust
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February 2023 by Michaela R.
I've used them for 4 years at school, and recommend to everyone. As a young female who doesn't know a ton about cars I have never been taken advantage of at all and am always treated respectfully. They are always extremely fair and transparent about how I can fix my car in the most cost effective way possible (even if that means they lose out on a potential expensive repair). For example last year my starting system was not working, and instead of making me spend hundreds to fully replace it they showed me that if I jiggle my gear into park it resets the issue that was happening - costed me nothing!
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January 2023 by David Russell
This place has great prices and honest mechanics. They always help me with a maintenance plan of things to watch and monitor, so if you come here often you will rarely be surprised, because it was something you were monitoring already. Almost makes me want to buy nothing but Japanese vehicles!
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August 2022 by Charles Lohr
Friendly staff. Generous and helpful explanations. No sales pressure. Reasonable price. Will return.
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June 2022 by Sally Pham
Best customer service, prices and repair turnaround time. Would recommend to all of my friends, family, and clients.
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May 2022 by Neha Kaul Pankow
I'm posting this review 10 years later. So imagine what a lasting impression my experience left! I was a Grad student when I visited this repair shop."Before I took my 2002 Honda civic in, I had low expectations. My car had spent a month at Collex Collision and was rattling. At Japanese Auto, my problem was identified, shown to me and fixed within 30min.I thought the days of finding a real mechanic were gone. But these people are real. And they are wonderful warm, genuine people who are very good at what they do. God bless their hearts."
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May 2022 by Arun Jayaraman
Been going here for 5 years. Though now I travel 40 mins from my home, it is worth giving my car for repairs here. Thank you so much !!
