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May 2024 by Erman Gurses
Thanks to Jacqueline and Carmela for the help.
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May 2024 by Marc Stephens
I've been with them for more than a decade now. Always top-tier service.
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May 2024 by Merab Mushfiq
One of the most rudest receptionist/front desk person I have encountered so far. She was so rude towards my family. Would never step in this place again.
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April 2024 by Olivia Swartz
My husband and I got our taxes done here this year. What a mistake. It has been the single handed most frustrating experience of my life. We actually ended up with 6 different visits before our taxes were actually filed.
First, we had an appt with Roger. We handed him some physical paperwork and uploaded other paperwork onto the H&R Block site. Together both sources included all of our information. We went in to sign our return when Roger was done only to notice that every document uploaded to the H&R Block was never looked at or included in our return, including my husbands W2. Roger told us he “never saw those documents” and then proceeded to hand us a folder with those exact documents printed out from their website (we didn’t do that so he had to have). But he conveniently “never saw them”. Interesting. So, we decided to leave and reschedule with a new tax professional. Came back for this appointment and were told no one was available to finish our taxes that day. Despite having a confirmed appointment. Then after a long discussion with the “stand in” manager we were gas lit and talked down to because we “should have noticed the error in our taxes” during our original appointment with Roger. Isn’t that your job to look over the paper work? That’s why we pay, no? After this long conversation, we asked for our paperwork back. They couldn’t find it. We sat in the lobby until they did. The manager of the office Carmella called us the following Monday apologizing and saying that she could personally do our return so that we could move on. We agreed and came back to an appt with her. We sat in the office for an hour with her going through the return only for her to tell us that my husband had “too much paperwork” to finish that day. Even though it had been uploaded to their site this whole time so there is no reason they couldn’t have gotten it input before the appointment. Laziness I suppose. So, we scheduled a video appt with her the next day to finish it up. Surprise! Carmella was 30 minutes late to the appointment with no message. I had to call her to see what was going on. We are beyond over it at this point and just want to be done. Finally, taxes are done and we get a link to virtually sign. Another surprise! H&R Block website is down! We try for a few days then call Carmella back to tell her we can’t virtually sign and we need to come in to do it. Our 6th appt. She won’t be there so she tells us she’ll leave the return at the desk for us to come in and sign so it can be filed. Fine. We come in. SHE DIDN’T LEAVE THE DOCUMENTS. We shouldn’t be surprised at this point, but we are at the sheer incompetence of this office. Someone else takes us to their desk and we finally get them printed and signed. Ask for our papers back again - they can’t find them again. Eventually the front desk attendant Shannon finds them. She has actually been the only helpful one this whole time.
Long story short - we will NEVER return here and I highly suggest you don’t either. I have never experienced such laziness, lack of care for customers, sheer disorganization. Absolutely outrageous and disgusting that customers would be treated as such. On top of it all, we still had to pay for our return. They did give us $150 off, as they should, but it does NOT make up for the headache we had to go through. So unprofessional. If I could give negative stars I would.
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March 2024 by Greg Hafer
I usually file my own taxes, but I screwed something up. The amount I was supposed to pay was unusually high, so I went to the Block and I actually got money back. They are very pricey, but it ended up being a net gain. I was able to schedule an appointment the day before, and I didn't have to wait when I got there. Everything went smoothly.
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March 2024 by A l s a n K a z a n
Denise Dibbs is an excellent tax perfessional, accountant, and person! I love working with her. So Stress-free! Thank you!
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February 2024 by Heidi Singh
This H&R Block is amazing. I have gone to Claude the last 3 years and he has always treated me like family. He's very knowledgeable and efficient but at the same time doesn't rush through either.
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February 2024 by Joaquin Maass
Very good service and excellent preparation and knowledge of my tax professional
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February 2024 by Marco Sosa
Easy to follow up online with personalized support and Maria is great to help and explain changes on the rules and ensuring you get the most of it.
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February 2024 by Tianzhu Fan
I would like to give zero star. I visited H&R block at Texas several times and they are nice, but not right here. The old gentleman who work here was nice and at least I can feel that he would like to help me, but the woman at the front desk was really bad and told me they even did not provide consultation service, even I would like to pay for that. She also lied to the old gentleman on what I said.
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February 2024 by Fawn Martin
Claude helped me with my taxes and he is amazing at what he does! Highly recommend.
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December 2023 by Avram Liebowitz
Walked in and scheduled an appointment for the next day with Noah Lin. Ask for Noah if you can, he is the best, very caring and he will work to get you the best possible results. I recommend Noah Lin for service. I expect Noah Lin to handle all of my needs in the future. John at the front desk had been extremely helpful and professional every time I come in.
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September 2023 by Christina L
Was extremely not helpful
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September 2023 by Dani Hoover
Good experience each and every time. That is why we keep coming back!
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August 2023 by Claudio Aguayo
I am very disappointed of this place. I filled my taxes in May and never received a phone call, seems like my tax return wasn't completed appropiately. Roger Chang is a very nice and wise person tax-regarding, but the place never answer the phone and never call back. HR Block took 250 USD to fill my taxes, and when I called IRS a couple of days ago I realized that they were never delivered.
