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August 2024 by Ibrahim Hakim
I was very disappointed and upset by my experience. I was told brakes pads and rotors would be a little less than $1000 for my 2019 Subaru Impreza and that OEM-brand parts would be used. I provided the rep with the make and model of my car and called twice to confirm this (review the phone recording if you don't believe me). This is the reason I went with Hoover over another shop. I found out 3rd party parts from O'Reillys were used (I'm sure the cheapest available) instead and the actual price was around $1300 for just pads and rotors. It would have cost the same to have it done at the dealer with OEM parts which was important to me. Additionally trying to get me to replace filters for $160+ is highway robbery (Subaru dealer in downtown Chicago wanted half that last year). I did the cabin and engine air filter myself in 2 minutes for less than $40.
This is not my first negative experience here, and I will never be coming back.
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August 2024 by Shawn Vach
My husband and I bring all three of our cars in for service at Hoover and are always very satisfied with their care and professionalism. We highly recommend the shop and love the personal service the guys up front always provide. Thanks Hoover St!!
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August 2024 by Evan McLean
Able to get quick service on my subaru
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August 2024 by Michael Terry
Called Hoover Auto Repair to take a look at our 2009 Subaru that had leaked all it's oil in our grandaughter's apartment parking space . Refered us to a tow company to bring it to their repair shop to check it out. An initial inspection indicated that the engine gaskets and seals were badly damaged and the engine would probaly have to be replaced and that it may not be worth fixing given the age and condition of the car. Offered to do detailed analysis if we wanted to try fixing it. We decided not to and the sales person suggested a savage company to call. Despite all their help, Hoover Auto Repair didn't charge us for looking at the car or the referrals. Thank you, we really appreciate your service.
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August 2024 by Ruby Murton
Friendly, honest, and quick. I didn’t end up servicing my vehicle here, but did have a great experience and would recommend to others.
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August 2024 by Sarah Martin
I have a 2017 Forester. I've become frustrated with the local Subaru dealer service department, so tried Hoover Street instead. I needed a variety of maintenance items completed and had a more complex issue come up. I needed repairs done prior to a planned road trip that was to take place in less than a week of me contacting them. They have a road trip inspection, so did that and addressed all of the other issues. Staff was easy to communicate with and very helpful. I appreciated the process: emailing me the quote with images and information for me to review, then discussing specifics and what will be done via phone. Pick up and drop off was easy as well. I will be a return customer.
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July 2024 by Jeff Doyle
Great customer service and very informative on repairs and current status of the vehicle.
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July 2024 by Raissa Hinman
Good place and fixed our vehicle
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June 2024 by John Wakefield
After years of reliable advice (including advice *not* to purchase certain services), I trust them with my cars and money, and what else can you want from a mechanic?
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June 2024 by Lawrence Siden
Friendly and professional
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June 2024 by Kathleen Salas
One of my headlights went out with hardly anytime for me to get it fixed before working a few night shifts. I called them and they had me come in right away and fixed it for me. I definitely feel safer getting home this weekend!
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June 2024 by Beth Costello
With each of our interactions, staff communicate very well and prioritize which issues need to be addressed with higher priority and which can wait. We’ve been able to get fast service at a reasonable cost.
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June 2024 by Patrick Timmerman
I was very satisfied. Communication was good, and appreciated the directness and completeness of the diagnosis and fix.
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June 2024 by David Polkowski
Love the fact that you do a complete inspection and then consult before any repairs are done.
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June 2024 by Steven DeClercq
Cody was super polite and helpful. He called back after a missed call, double checked to make sure our phone call was forwarded properly to their partner store to work on my foreign vehicle, and even left a voice mail with the appropriate information.
William at Discount Tire suggested I try working with them, and I'm glad he did!
