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March 2024 by Gene Foulk
Cars are not kept at the location; they're brought over from elsewhere. They had a lot of problems with mine and it took almost an hour to get it.
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March 2024 by Jason Thompson
Always great customer service from these two. Cars are always clean and available when expected.
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March 2024 by A Photes
Always fast and well-staffed. I just rented with a competitor and can’t wait to go back to this hertz office for my next trip.
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March 2024 by James Hart
I called 2 locations. One no one answered the 2nd one someone picked up and hung up on me. It would be nice if someone picked up the phone!
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March 2024 by Ramiro Gomez
I had the most amazing experience here. Walked in and Mo went above and beyond to help get me on my way. Easy, fast, reliable, professional and super friendly. I appreciate people who take pride in their work and Mo did that and more. Thanks man!!!
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February 2024 by Raj Kholiya
This 5 star rating is for the staff Mousa as he goes beyond his capacity to support and give you the customer satisfaction. I am renting a car since last one month and I am really happy with this.
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February 2024 by Aaron Rosenblum
I’ve rented from this location on several occasions. Every time it’s been a great experience. They are super accommodating and the employees are very friendly and helpful. I would highly recommend them if you are considering renting a car.
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January 2024 by Aubada Samaha
Picked up a vehicle to go on a roadtrip to NYC. I was able to book and pickup the vehicle within 24 hours, the staff was great and helpful. Most definitely using them again.
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December 2023 by Amanda Marsiglia
Mo and Millie at Hertz are amazing. My car was hit 2x in one day (I know!!) and after a couple failed attempts to get a rental with the local Enterprise, Hertz came through for me. They made the transition very easy and pleasant to get into a rental quickly so that my car could undergo repairs. They arranged for someone to pick me up from the collision center and bring me back so that I could get a rental quickly and get back to my work day. They made such a horrible situation I was going through so much more bearable. If I ever need a rental again, I’ll be sure to visit Mo and Millie at this Hertz location.
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November 2023 by riverview Pharmacy
Best service , always clean cara , on time and extra helpful with all your needs .
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August 2023 by Ann H. (akh88)
Weeks ago we booked a Tesla through Hertz. Arrived in Ann Arbor to pick up the Model 3, only to be told that they had no Teslas. In fact, they had no cars at all. We waited hours in the lobby after being told by the staff that a Tesla was due to be dropped off that day. And while I waited I watched customer after customer show up to be told that the Tesla they reserved wasn't available. I eventually I had to accept a Honda HRV instead. The car wasn't cleaned. There were dents and scrapes. The receipt they hand out showed it as a "Chevy Blazer" and not even a Honda we got. Is that even legal??? Could have saved a taxi ride from Detroit airport and got a cheaper reservation but bc they promised a Tesla, we thought it was worth it. Car wasn't clean and vacuumed. There was 5-6 other people waiting in line after us and they will have no car at all.Staff told me if I didn't like it I could cancel my rental and get a car somewhere else. There was nothing else around or other rental places because this is at a isolated area in a business center in the Shelton hotel lobby.Hertz advertises Tesla HARD all over social media. For several weeks prior to my rental they sent me reminders of the great Tesla experience I would soon be having. Instead I am driving through the Midwest in a dirty little high mileage Honda with dings and wires hanging out near the brakes.Don't expect to get what Hertz promises or even charges you for. They lie.
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August 2023 by Abe Altheeb
Have rented cars from this location multiple times and they always have my car ready when I arrive. Easy pickup and return and very friendly and professional staff! They always make me feel appreciated
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August 2023 by Kevin A.
I had a trip planned for over a year and of course the day before my car broke down. I was scrambling trying to find a rental and everywhere in the area was sold out. I ended up booking whatever I could find which was the 'managers special' not knowing that means I could get an electric car. Haha in the midst of a panic with there being no other cars available, the staff was so kind, funny, and helpful and as soon as they had a rental returned to them, it was offered to me so I could make my trip. Coming home my car was still not fixed, it's been about 2 weeks now I've had my rental and they have been nothing but helpful in extending my time. My car is finally fixed this afternoon and I will be returning my rental tomorrow and will definitely be returning if I ever find myself in a bind or just needing a rental! Thank you so much!
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August 2023 by Manda Linn
The Google directions to this Hertz isn’t quite right but if you go into the main entrance of the Sheraton hotel, the staff are on it and will help you find it immediately. Millie and Mo are great! I needed a rental for just a couple of days and they were very considerate of my situation! I was able to extend my rental on the website, very easy to use. I definitely will be going here in the future!
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August 2023 by Manda Marcell
The Google directions to this Hertz isn’t quite right but if you go into the main entrance of the Sheraton hotel, the staff are on it and will help you find it immediately. Millie and Mo are great! I needed a rental for just a couple of days and they were very considerate of my situation! I was able to extend my rental on the website, very easy to use. I definitely will be going here in the future!