-
February 2024 by WatsonPoetry
I am a wheelchair user and have a trip across the country, so it’s always important my vehicle is fully functional before. I needed a windshield replaced and made an appointment with glassdoctor in Ann Arbor on Wednesday the 31 of February. I was told my windshield would arrive Thursday the first of feb. On Friday the 2nd I recieved a call 5 minutes before the appointment At 2 pm saying the glass was defected or not in, there wasn’t a clear rational amongst the desk workers. So now I am without luck and there was no way to be serviced by anyone else because it’s too late. They offered 25 dollars off as a consolation, when a windshield is hundreds of dollars . Bad communication and poor customer service. I would not recommend to any one
-
February 2024 by Brian Wheeler
Overall was a great experience. Office staff was very helpful. Installers were friendly and knowledgeable!
-
February 2024 by Agim Myrtaj
Very professional,from the office lady to the installers
-
January 2024 by Carolyn Hejkal
These guys are great, I had a whistle, and they pursued it till they found it.
-
January 2024 by Mary Heffelfinger
Excellent service. Came out and measured and ordered a replacement mirror. The broken one was removed and the new one installed in about 2 weeks. Very efficient. Highly recommend.
-
January 2024 by Laura Paris
It was a pleasure working with Glass Doctor. Frank was both professional and friendly throughout the whole process. The installation was seamless and the large mirrors look great.
-
December 2023 by Blake Hammond
We came here to have are car windshield replaced because of a huge crack. I called , got an appointment for 2 days later at the time I wanted. They front desk person was very nice and even helped me call my insurance to file a claim! It took me all of 10 minutes to drop it off and then they called me when it was done and I picked it up with a new windshield!!I would highly recommend this place for any glass car repairs or replacement! Will be back if we need anytime that done ?!!
-
November 2023 by Charles Anderson
Glass Doctor Auto glass was great. Professional and fast. Recalibration on all the safety features without needing to take to dealership.
-
November 2023 by Leigh Fehr
Came in for 2 chips in my windshield. Just bought the car and didn't notice them on the passenger side there. They told me one of them had been filled already, just not very well and the other was so small, it only needed a touch up of some sort. So they touched them both up so you can't feel them on the outside anymore and charged me nothing! So glad to know a place that treats you like a return customer. I had another chip repaired here over a year ago and it was pretty big. They said they couldn't guarantee it would hold but it has done just fine so far. No way I'd take my car anywhere else after both these experiences.
-
October 2023 by Janice Locke
Excellent workmanship. They had difficulty with the fabricator making my shower doors but the installers were very apologetic and they worked hard to get my shower doors installed as soon as possible when they finally received the proper pieces. I would definitely use Glass Doctor of Ann Arbor again!
-
October 2023 by Sarah Kingham
We took two windows with broken glass to their office. They measured them and I took them back home. They called when the glass was available, I brought the windows back and they installed them very quickly and I saved the fee for them to come to the house. Sweet!
-
September 2023 by William Pemberton
Overall poor experience. Removed our windshield for replacing before realizing they didn’t have correct windshield to replace it. After waiting for correct windshield and installing it, they didn’t have anyone to recalibrate the cameras for a week. By the time he got there, the car’s system had locked itself and needs to go to the dealership for a reset. Communication and offers of solutions during the process were not particularly useful or empathetic. Hopefully when we get to the dealership we’ll have a working automobile again. I’m guessing they billed my insurance for a completed job. We’ll see.
-
September 2023 by Steph Skala
Glass Doctor was quick to send people to measure my broken window and order new glass while I was at work. They were timely and efficient with the repair once the glass came in. A+!
-
July 2023 by Beth H.
Very easy to work with for windshield replacement. They book out as the guy that rotates through that can do the calibration on a car with the adaptive sensors, is in high demand. Super easy to book, and get my insurance claim accepted. Only downside is there is no waiting room and replacements takes hours. No shuttle either. Not sure if the pricing is reasonable but I paid my deductible and haven't had any problems since replacement. Easy enough to find. Nice people too.
-
July 2023 by Rick Rick
Made an appointment for an estimate, they gave a 3 hour window. An hour after the window we called, they said "we'll send the tech a message to call you". 20 minutes later we called again, she said "we're just a call center, we've called that office and they don't answer". We cancelled. If they can't show up for an estimate (or call and let us know), not going to rely on them to replace a 2nd floor window in a 2 story room.
