-
December 2023 by Michael Bell
Repair was completed promptly and professionally on time AND the first time (no return visit necessary). Price was as estimated and less than my insurance deductible (no claim needed). Gerber Collision rocks! TYVM
-
December 2023 by Joseph Sakal
Repairs were mediocre. Fixed the things that it was brought in for. Had 2 service floor mats but contents of my center console were left spread on my passenger seat with items missing.
-
October 2023 by Shiryl Krol
I brought my car here because it was a preferred location for my insurance. They were quick to get my car checked over and gave me a date and time to bring it in for repair. From there they even scheduled my rental car with Enterprise. I brought it back at the scheduled time and was out the door quickly again with a two week flexible time frame that would become more concrete as they started to pull the car apart and order replacement parts. I got my car back a week earlier than scheduled. They settled the rental car drop off AND my car looks fantastic. Everyone at the location was nice and polite. From the lady at the front desk, to the guy who handed me back my keys. Given the circumstances, it was a very pleasant experience. I hope I don’t need them again though!
-
October 2023 by June Guthrie
Mitch at Gerber Collision went out of his way to help me today. I was in need of an estimate ASAP since I planned to turn my car in within a few days. Gerber is doing estimates by appointment. They have a two week wait as do other shops in the area. But Mitch, who was on his lunch hour, wrote up an estimate for me. He made me comfortable, offering refreshments while I waited. I would definitely recommend their service.
-
October 2023 by Anouck Girard
After the first meeting, clearly meant to lure customers in, this was the WORST experience. They indicated the repair would take between 0 and infinity days, and cost between zero and infinity dollars. But they worked with our insurance company, so we let them. When we got the car back, after they switched out the hatch, there was a crack on the plastic. We were told "we switched out that piece from the old hatch, so we aren't responsible for the crack." This after they charged my insurance company nearly 4K for a new hatch. Avoid this place at all costs. I would give them 0 stars if it were an option.
-
September 2023 by Anthony Ames
Just had my wife's Escape repair here. Turned out great! Especially the paint job in particular, I can definitely tell the time was taking to prep the new panels properly.
-
June 2023 by Michael
Communication was like pulling teeth. Every step of the way I had to call them to find out what the status was. Check other reviews, most honest reviews will list communication as a huge problem.The damage assessor, Amanda, was very confrontational about one repair. She was very adamant that my insurance was not going to cover it and yet my insurance did cover it.If you come here, be ready for a long wait and a shop that makes you feel they don't need nor want your business. Good luck!Service: Body & Trim
-
May 2023 by Michael jason
It took 2 months to get the (front bumper cover for a Kia Soul) part, but once thay did, in and out in a few days.looks good. Nice paint match.
-
February 2023 by Droxity Music
Great people and great service but the turnaround time is a bit too long. Most insurance rental car coverage lasts for 30 days and the car was in there way longer than that. My car went in on December 1st and I just picked it up on January 16th. Luckily the management there gave me a week of rental car coverage which is something they didn't have to do since they understood my situation. Tammie is great and so is Amanda. They also did a great job on my car. I'd say the biggest issue is after I picked up my car I found evidence of a mice problem. I had a new pack of gum I mistakenly left in there and it seems like at some point mice got in my car and pooped in my compartments and ate my gum. Not a great feeling knowing there were mice in my vehicle. They did clean it out well though so I doubt I have any left lingering around inside but still jarring nonetheless.Services: Auto glass repair
-
October 2022 by Joanne Holland
I scheduled a month out and had to get off work early in order to have an estimate written. I called the day of and was told that they could not do the estimate which is going to put me out another month. Bad business!!!!
-
August 2022 by Brittany Price
Great communication! Flawless work! Tammy at the front desk is very sweet and accommodating. This is my 2nd visit and I’m sure won’t be my last!!! Thank you Gerber Team!!Services: Auto glass repair
-
August 2022 by Brittany Zielinski
The Gerber team (on washtenaw ave) did a fantastic job on my truck repairs… glass and body work!!! The service level was great! Communication was consistent and friendly! I was truly taken care of!!! Thank you Tammy and Brian!!! ❤️?
-
May 2022 by JYP HC
Take your vehicle somewhere else don’t let that repair your vehicle. The paint job they did on my front bumper is terrible it does not match the same paint as my car and after having repair driving about a mile away my vehicle doesn’t even work. I will never pick this company for Service again
-
April 2022 by Lana Hogeboom
They are friendly and easy to talk to. Explained everything very well and answered all my questions. They also deal directly with the insurance company. It was easy, smooth and quick working with them.
-
February 2022 by Steven Storm
Where to begin? My wife was in an accident on Nov 27th and we had the vehicle towed to Gerber for (right) front end work and a cracked windshield (about 1in.) They didn’t even look at the vehicle until Dec 10th. We had Alex Loveless assigned to our vehicle who just blatantly lied multiple times throughout the process, was never right on his timelines, and obviously doesn’t like returning phone calls. We were supposed to get the vehicle back Jan 3rd, but somebody at the shop ran over and destroyed our key fob resulting in an extra week of service (how a key fob takes a week to replace is beyond me) Let’s fast forward to today Jan 13th, we finally pick up our vehicle only to find that the 1in crack in the windshield wasn’t even addressed and it has stretched to 10+ inches now directly in the drivers line of sight! After calling the infamous Alex AGAIN, he stated that my wife signed off on the windshield being a “prior” issue unrelated to the crash. Funny thing is, we sent pictures of the windshield to Allstate the day of the accident, and we had the vehicle towed to Gerber so nobody was present during Alex’s “inspection” and thus couldn’t have signed anything. Currently waiting for our copy of Alex’s inspection with my wife’s signature which I’m sure we will never see. Alex also told us that we would have to pay 30% of the cost for the new tire which would only be around $30… yeah try $100, only pleasant experience was the women at the front desk who cut the price of the tire. After running over my key fob, taking a month and a half to fix my vehicle, watching the crack they were supposed to fix expand over 10inches while they had the vehicle, you’d think they’d feel slightly at fault and apologetic but nope! Terrible company, terrible employees, if you do go here stay far away from con man Alex Loveless.Services: Body & Trim