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February 2024 by James Nelson
Job done right the first time
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February 2024 by Noah Redlawsk
DO NOT GO HERE! Fool me once, shame on you, fool me twice, shame on me. Been here 2 times, and both the same experience. Incredibly overpriced and gouged, almost every other mechanic will do what they do for half the money. First time I got my car back, they left my window halfway down, basically asking for someone to steal from it. When confronted, everyone played dumb and had 0 accountability. I guess windows just open by themselves now, huh? Now most recently, my wife had a simple headlight change for a whopping $76, only for it to not even last a year and have another more trusted mechanic tell us it was a bad headlight. I mean, looking back at the receipt, they didn't even list the right car.. If you can't identify a car correctly at an autoshop, find a different line of work. For reference, our mechanic ended up doing BOTH headlights for only $40.
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February 2024 by Patricia R.
A friend of mine bought 4 new tires and 2 weeks later one of the tires went flat. A 'donut' tire was put on by AAA without incident. My friend drove to Firestone in Ann Arbor and was charged for another new tire. Also Firestone charged for cross threading of one lug nut . I wonder if anyone else had an issue with this particular Firestone.
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January 2024 by sandra jones
I love this place. Best customer service ever.
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January 2024 by Stephen Richards
Great experience, only second time used so far, easily my go to now. Very happy w/ kindness, timeliness & pricing. I'm only giving a 9 out of 10 because I (my personal) position/view on anything is that there could always be something better unknown, and also in case people read reviews, I never trust 10's over and over, think a 9 reflects honesty and quality, not perfection. Very happy though! (Unless something bad happens too quickly haha)
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January 2024 by Ronald Narge
Called in today because I needed some maintenance done on my Tesla, the guy immediately proceeds with a super rude tone to tell me they don’t work on Teslas and to go elsewhere and doesn’t want my business, and that he hates electric vehicles and to get off the phone, If these are the kinds of people you guys have working for you I wonder how much of a terrible job they do on the cars, this guy needs to be fired asap.
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January 2024 by Trinity Briggs
Went in for a tire repair and they immediately got me in and fixed the tire for me! They were extremely nice and professional!!
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January 2024 by Jake Del Rio
easy scheduling, fast and dependable service
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January 2024 by Susan Pinneo
Paid for an oil change. They didn't even check and fill the air in the tires or fill up the windshield wiper fluid. Who knows if they even checked the levels of other things.
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January 2024 by Golden Girl
Great Service and friendly staff as always. Thank you. I know I can trust them with my new car!
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January 2024 by Ron Morris
It was a weekend judt before Christmas on a Sunday morning I went our to find a very low tire on my vehicle. after Sunday services I called Firestone because they are the only tire store in our area that might be able to fix my tire. The leak was slow enough that I could drive the vehicle. I dropped the vehicle off while my wife and I shopped. A short while later I received a call saying I would have to replace my tire because the leak was too close to the sidewall. This would cost me a whopping $240.My tires have about 50% wear so I told him I was going to have to shop around.I took the next day off of work and stopped by Belle Tire. The salesperson walked out to my vehicle with me and found the leak and said. Yup we can fix that! You have alot of life still in this tire.BUYER BEWARE!!
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January 2024 by Ronald Phelps
i have used that Firestone Briarwood for over 20 years and they have always taken care of me from fitting me in when i have had several different hub assemblies go out on me and they got my repair done fast so that i was not layed up with no vehicle to scheduling oil changes over my lunch hour.The support that i have been given by the office crew from tires to tune-ups has been tremendous and it is a great feeling that they have alway had my back.
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January 2024 by Kacey Vaughn
They broke my wheel stud and expect me to pay for their carelessness. They want $165 to fix their mistake. They gave me $50 off stud replacement (so stud replacement is normally $215, apparently). Do they just crack studs to generate business? I would never ever recommend you take your car here because they are incompetent.
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January 2024 by jason doyle
Do not schedule an appointment online!! Call to schedule. We scheduled an appointment (4 hours prior to appointment time) for an oil change and alignment online. Drove 40 minutes to arrive and be told that they can do the oil change but not the alignment. This lack of communication is unprofessional and becomes the customer’s issue. A simple phone call would have been nice to let us know that.
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December 2023 by Phil Williams
We have used this Firestone in the past 12 years for alignment, tire repair and rotation. They have been helpful and always tried to work us in to the schedule. Last week I had an issue with the weight on a tire coming off and Steve quickly got me in and had it fixed. I appreciate this as most shops are not accommodating and understand about customer service.
