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February 2024 by Doug Wathen
Your staff is really helpful. They went out of their way to try to find a matching tires for my damaged one. They also did not charge for the wire they were unable to repair. I appreciate having your store in downtown Ann Arbor
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February 2024 by Connor Perry
12/10 would recommend.I've been here twice with my car, and it's like going to the doctor's it's never good when you have to go to the mechanic. They explain everything to me like I'm a child (which I don't understand cars at all so this is helpful and appreciated) and when I still don't understand they explain it again until I do.Also when I get my car back every time it is a great experience and he's all healthy again!Love this place, it's my go to.
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February 2024 by Vanessa Wu
The staff was extremely kind. It was my first time at a car shop and David and Weston were very kind and patient on the phone as they guided me. David is super funny and I love how the atmosphere here is so welcoming.
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January 2024 by Kelly Blades
Great service. Great staff. Solid work done, and done right the first time.
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January 2024 by Jennifer Santi
Super friendly and helpful staff!
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January 2024 by Cynthia Bostwick
I recently had to have work done at another mechanic, who recommended additional work--I declined and took the car the my Bridgestone family, who said NO WAY! I am so glad to have mechanics I can TRUST! BRAVO and BRAVA to all the staff at my downtown A2 Bridgestone HONEST shop.
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January 2024 by Sunshine Marsh
Had to take my car and they fix the problem it did not take them too long and it was reasonable priced
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December 2023 by Alissa Talley-Pixley
friendly, honest and trustworth, competitive pricing, timely and quick service - couldn't ask for a better place to take my car!
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December 2023 by Karl Nitz
The staff was extremely helpful and the work was performed professionally. I have used this Firestone locations for several years and have been very happy with their work.
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November 2023 by xiang gao
Dropped by without appointment. Got my tire pressure checked and adjusted promptly. Thank you for the excellent service!
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November 2023 by Alden Woods
David is fantastic and such a nice guy to interact with. They're very prompt in servicing and accommodating when I had a last minute time change. Will be returning to this Firestone as long as I'm in Ann Arbor!
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September 2023 by Amanda Hahn
I have brought all of my vehicles here for the past 16 years. I have tried other firestones and even other repair shops....none compare to the service and upfront honesty you can get from the customer service crew Dave, David, and Sammy. Can't even begin to thank the long time mechanics and front of house crew that have stayed there through all the massive amounts of work they have to take on, customers that aren't the easiest to deal with and the ever changing construction that changes their route to work seasonally.Thank you downtown A2 Firestone team!
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September 2023 by Mark Hanss
Uses the city bike lane as their own personal delivery spot, they also drive cars against traffic in it. Show complete disregard for the community that keeps them in business. Complete disregard for the most vulnerable tells you a lot about the kind of business they run.
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August 2023 by Sarah Chabot
Mechanics are great. Front of house service could use some work. David was very responsive to my complaint, and made sure to take care of my needs. Westin is very knowledgeable and friendly.Would advise to be specific about what work you’re scheduling, and verify upon dropoff that mechanics only perform the service(s) requested.
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August 2023 by Matthew Maas
Today was a rough day. My wife was taking my daughters to Mott Children's Hospital just a couple miles away, and as she pulled into her parking spot, the TPMS light came on, and she was quickly losing air pressure in one of the tires. Upon inspection, she noted a large carriage bolt right in the middle of the treads of one of the tires. She called me, and I went to the hospital parking structure to swap it with the spare tire, as she took my daughters into the hospital. Upon arriving, I quickly tried to locate the spare tire, but alas, my search came up empty. This vehicle, a 2017 Chrysler Pacifica, was not equipped with a spare tire. My only choice was to take the tire somewhere, hopefully get it plugged, and put it back on the van. I was initially going to go to a Goodyear nearby, but after I called them, they asked if I could just bring the tire to them in the morning. This would not suffice. My wife was in the hospital with my daughters, and would need the vehicle in a couple hours to drive home. This is the only vehicle we own that can fit both of the girls, and my son, safely. As I was heading towards Goodyear, I remembered the Firestone which was on the way. I decided to stop there to see if they could help get me out of the tight spot I was in. I walked in, was greeted happily by Weston, and I explained my situation to him. He was very compassionate and understanding of my situation. We quickly went out to the van tire, which was in my trunk. Upon inspection by Weston, it was determined the bolt which had pierced my wife's tire was too big to patch (about 3/4" width). We went into the office, and he found the tire would suit my needs. Weston, who appeared to be one of only a couple employees working at the time, removed my damaged tire, mounted a new one, balanced it, and I was ready to go. He even cashed out another customer who had shown up in the meantime. I was in and out of Firestone in 30 minutes- with a brand new tire that I could mount on my van, and my family could make it safely home. I told him as I left, dealing with him was the least stressful part of the situation (there's more to it, but I'll spare the details), and I was very grateful for his quick, professional, and compassionate handling of the situation. I hope he reads this review, because he deserves to know what he did for me today, although maybe routine, was something I will never forget. Thank you, Weston, for taking care of my needs, and doing it so swiftly. I will be referring anyone who asks my advice, to go to Firestone on Huron Street in Ann Arbor, MI, because of the exemplary service I received from Weston. Thank you, sir.Sincerely & with gratitude,Matt
