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January 2024 by Joe Hood
Cheery atmosphere from the staff.
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January 2024 by Cadeja Jackson
Lady I spoke with was rude not understanding and they don’t break everything done to you and wasn’t straight on what day to return and still charged me extra two days which I didn’t have and lost out on money will never return to this branch office again
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January 2024 by Jerry B
Manager was very helpfulAll staff were very friendly and eager to help
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December 2023 by Andrew Price
Amazing service and the vehicle was perfect for our needs. Qurshiana “Q” Leslie was amazing and took great care of us.
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November 2023 by Howard Watts
Despite a couple of people ahead of me, service was prompt at pick up. I also had a very smooth drop off process.
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October 2023 by Craig Johnson
I reserved and confirmed a vehicle for 9am. Got there and was told, we were still open when you reserved yesterday, but didn't call to tell you... The vehicle isn't ready, it needs an oil change and may be ready by noon... They said they'd give me a ride home, and call me when it was ready. Well they did give me a ride home, by 1pm they Still hadn't called. It ruined my family's entire day that we were supposed to be going to the zoo... Try explaining that to a 4 and 6 year old, let alone to the rest of the family. Worst, was their total lack of apology or any kind of attempt to retain my business when I cancelled and had to reschedule for the next week. I must admit, I was pretty torqued off.
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October 2023 by Torry Carlson
We were very happy with the staff - Jowan and Qurshiana, the car rental - car ran really well - we had a Malibu. Thank you!!
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August 2023 by Jessica Wynne
I am super impressed with the service that I received. They took the time to personally check on me during my rental time, flexible and very accommodating. I will be back here every time to make sure that I get this level of service.
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July 2023 by J W
I am super impressed with the service that I received. They took the time to personally check on me during my rental time, flexible and very accommodating. I will be back here every time to make sure that I get this level of service.
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June 2023 by Advanced Technology
Will Walker was industrious, professional, warm and personable, persistent and dynamic in a situation our family didn’t know how to solve relative to a complicated car rental situation. Our family car used by three related families from outside the mainland to visit property we rotate through over the summer, was totaled. So we needed a rental. Sounds simple enough, except when every family has its own conditions and attempts to “simplify” the situation… it gets complicated.Will remained super personable and never let the family dynamics dampen his enthusiasm. He helped calm the situation and came up with a plan where all involved were thrilled, and Enterprise provided the perfect solution. It was such a relief after two weeks of trying to find a solution.Will Walker is management material and is someone you want to keep an eye on for a promotion.Will, stay humble and just as you are. You are exceptional!
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June 2023 by Nilesh Deshpande
Rented from this location multiple times. Timely delivery, clean and excellent condition vehicle. Friendly & helpful staff. They also gave complimentary drop to my home ( that's sweet). Marcell who dropped me home was very polite and professional.Anita from management helped me in doing the free upgrade. Thank you very much!!Returning the car is fast and clean. In my recent rental Chyna helped me to do it.Definitely renting from this location in the future.
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June 2023 by Ali Tabartehfarahani
My experience was so bad with them. I just reserved and received the confirmation email, then when I went there to pick up the car, they told me that they do not have any car available. Why do you make the reservation when you don't have enough cars available?They wasted 1.5 hours of my time staying in line without any acceptable excuse for this terrible action.The worst thing is when I called customer service they simply said we are sorry without trying to solve the problem.Hands down it was my worst experience with car rental companies.
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June 2023 by Rebecca Miller
In my 40 years of customer 53 years of using services and interacting with fellow humans, NEVER.. never seen or experienced such threatening, rude, game playing with receipt in person, lied to aboyr sending, lied about ability to print, harassment worthy of a non-emergency police call, the time alone trying to get help, answers, refund, discount, is not sitting well UPPER MANAGEMENT. Calls from Mark (said manger that trained staff "so my experience didn't hsppen and return car now" So absurd snd arrogant, "I'll be right back with receipt, then later laughing as cones out and ignores me and wakks away !!!!!!![um, can I get my receipt? I EMAILED IT. Joke. I checked Cocky and shockingly disrespectful and so completely out of line. Actuality blocked me in when leaving in JEEP [don't free ip grade ne without approval to complete opposite gas guzzler non-smll vehicle or "[I] can call around to other locations!! A Mark called, and demanded a return because his trainees didn't act like that. Who are you? Said manager of that location??? and Emily calling dsys before rental return date. UN-understandable why still not hearing or seeing the discount that warrants. Thank goodness the staff on Mack Ave in Grosse Point know that is all wrong. Apologized many times for experience and got me car needed, took JEEP for me and THAT STAFF is what I'm used to, as car gets worked on across street. I'm disgusted and will be hearing from upper management soon, as clearly needs to make amends. Shameful display by 3 particular individuals. Hopefully all removed before next visit OR will go back where they're doing it right. Another shout out for Mack Ave staff
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June 2023 by Bully L.
Horrible enterprise I do not recommend this location. Please stay away they won't even let you choose your own car they try to give you anything
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May 2023 by Bill Ho
Convenient location for me. Across street from Costco for gas. It is under manpower there that one need to wait easily over 20 minutes in line even it is a short one.
