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December 2023 by Jeffery
I mainly just use the pharmacy. I just don't like the place, yet I keep going back. The non pharmacy part of the store is great. Employees are very friendly and helpful. The pharmacy however, sucks monkey balls. Always busy, never enough staff.
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October 2023 by Leroy S.
Slowest place I've ever been. Always understaffed and always have excuses on why they can't get you. Your medication's place is terrible.
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August 2023 by Darryl Canty
love the folks who work here! They always take good care of me.
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August 2023 by Rae C.
I'm a bit ambivalent about putting more negativity out into the world, so please take this instead as a cautionary tale. Background: I am a professor who lives and works in Canada, but ironically enough the medication I need (I have to inject it monthly) is only available in the States. So every year (well, of course not when the borders were closed because of COVID) I faithfully trek down to Oregon to see my OB-GYN and renew my prescription. I recently relocated to Ann Arbor. I went to this CVS to purchase needles for the syringes I already have on hand. The "pharmacists" refused to sell them to me. The thing is, Michigan law doesn't require a prescription for purchase of syringes and needles, and neither does CVS. I pointed this out to them when I told them my story. So if the reasoning for denying me purchase of the needles was not based on logic or knowledge, then what was it based on? Did they not like my hairstyle? Was it my older age? My gender? I can't know the answers to these questions, but the fact that I am raising them is itself a red flag. Proceed cautiously, and if you are a middle-aged woman like me and have a choice, take your business elsewhere. I found that the pharmacists at other CVSs in Ann Arbor are professional and courteous.
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June 2023 by Danielle Banos
I have been going to this CVS for two years and my experience has been a phenomenal experience with the pharmacy and with the employees. The pharmacist Will goes above and beyond, and will educate me regarding my prescriptions. Will is the most kindest person in the world. We are very lucky to have Will as our pharmacist and ANN ARBOR.
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May 2023 by J R
I went in today to pick up a prescription and the pharmacist was so unbelievably rude. This is the second time he’s been rude to me for no reason and of course he apologized that I took it that way because he’s not a really rude person but if you look at the reviews, he obviously is, he wouldn’t let me use the bathroom. Your customers are in annoyance. You need to get a different job. I told him that I would go to a different pharmacy and he said well I hope you get better service there.
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May 2023 by G G
I still haven't heard from anyone in corporate or from the manager regarding how horribly the pharmacist, Will treated me.
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April 2023 by Juanita Crawford
I went in today to pick up a prescription and the pharmacist was so unbelievably rude. This is the second time he’s been rude to me for no reason and of course he apologized that I took it that way because he’s not a really rude person but if you look at the reviews, he obviously is, he wouldn’t let me use the bathroom. Your customers are in annoyance. You need to get a different job. I told him that I would go to a different pharmacy and he said well I hope you get better service there.
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April 2023 by Amy Berg
Will, the pharmacist was very rude to a customer today. He was not helpful at all and outright mean to her. I am going to tell everyone I know not to come to this store as long as they let these things happen. People come there to try and feel better, but she left feeling worse than when she arrived. He is in the wrong business.
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April 2023 by Gail Reyer
The Pharmacist that worked on 04/04/2023 at appx 5:00 PM is extremely rude and unkind. He is unprofessional and when called out on his behavior he gaslights you. "I'm sorry you took it that way"The man refused to let me use the bathroom and I was in a desperate situation.I would rethink this pharmacy. I am not the only one in the reviews that have complained about his arrogance and condescension.RESTROOM ACCESS FOR PERSONS WITH MEDICAL CONDITIONS (EXCERPT)Act 469 of 2008446.72 Retail establishment; use of toilet facility by customer; conditions.Sec. 2.A retail establishment that has a toilet facility for its employees shall allow a customer to use that facility during normal business hours if all of the following are met:(a) The customer requesting use of the employee toilet facility suffers from an eligible medical condition or utilizes an ostomy device.(b) Two or more employees of the retail establishment are working at the time the customer requests use of the employee toilet facility.(c) The customer provides the retail establishment with a copy of a statement on a prescription form that indicates the customer suffers from an eligible medical condition or utilizes an ostomy device, signed by a doctor.(d) The retail establishment does not normally make a restroom available to the public.(e) The employee toilet facility is not located in an area where providing access would create an obvious health or safety risk to the customer or an obvious security risk to the retail establishment.(f) A public restroom is not immediately accessible to the customer.
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April 2023 by Aimee Stumler
Unpleasant experience. Pharmacist was was not sympathetic to another customers situation. Just be nice.
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April 2023 by B T
The Pharmacist here is very rude and unkind to customers. Refuses to help in anyway and overall very unpleasant.
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April 2023 by Gail R.
Will, the pharmacist is rude and condescending. He was so unkind to me. I was picking up over $2000 worth of meds for a specific issue. I suddenly had to use the restroom and he refused to allow me to use it. It was a desperate situation that left me humilated. ITS HEALTHCARE and illegal to not let someone use the bathroom.
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February 2023 by Dan Lim
Do not use this store at all cost for any prescription orders. Extremely rude, unprofessional, and careless with customer's prescription orders. Told that my prescription will be ready on Friday b4 6pm (order was placed on Thursday morning and when I called to confirm around 5:45pm Friday, I was told that maybe it's 50/50 that they would even get it on Monday. Wow....They could've told me to call around other pharmacies to see if they carry the medication before 5pm. I would have been able to call my doctor and change the pick up location. Extremely unprofessional. It's a Money grabbing store (that's all the pharmacist cares). Now I am sick and I don't have my medication till Monday (and that's 50/50 at best).Will never use this place ever again.
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February 2023 by Josephine Brown
The two men who were working 1/6/23 around 8pm were so helpful! The cashier went above and beyond to save me money on my purchase. Thank you!
