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October 2024 by ravi daitota
Costco being a reputed brand, I was expecting them to be professionals. They do not come anywhere closer to the world " Professionalism "!!
I usually go to Sam's club tire center, but this time made the mistake of going to Costco. Bought 4 new tires , but can not register. The tire manufacturer blames costco and costco Blames Tire manufacturer. What makes it even more difficult is the lack of communications from costco Tire Center. To start with, getting someone on the phone is very difficult. They hardly have patience to provide complete information, do not bother to answer questions. I understand they are always busy, but that can not be an excuse for their reluctance to resolve the issue. I guess I am back to being a loyal customer at Sam's Club Tire Center
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September 2024 by Ersyla Nellajoy
I got a flat Tire. A total hassle. I couldn't get the tire off the tow truck driver couldn't get the tire off. Finally I inflated it again and drove it to Costco luckily it was only 6 Mi away. They were able to take me in that day gave me an incredible deal because I had bought tires there before and they gave me prorating on tread and anyway two new tires installed for 80 bucks. That sounds like a really great deal to me. I bought some soft serve Ice cream while I waited. Another deal
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June 2024 by Alan H
Consider the amount of potholes in Michigan, they’re doing a decent job.
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June 2024 by Kevin Poppink
Scheduled a tire rotation. Waited an hour, then told my tire were good so they didn't do it, come back in another 1k miles (a couple of weeks). It was over due for a rotation... Not good.
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February 2024 by loai khasawneh
I am very disappointed, you would assume that Costco is a huge company that would have the right training to deal with customers. Unfortunately, they never reported a problem within my car when I installed all 4 of my new tires at their shop (700+ dollars for installation) when they declared that they "would recommend a problem in the notes if seen" which led to a bigger problem within all 4 of my tires. If the problem was recommended and written in my notes, I would not have problems with my tires 11 months after installing 4 new tires that cost around 800 dollars. Even their employee said, and I quote "I am so sorry, this should have been recommended in your notes"The hassle of trying to solve the problem was a huge waste of time, they told me they would get back to me within a day, but they never got back to me in a whole week. A week later, I called to follow up and they told me to come in again, even though they had looked at my car not too long ago. Once I came in again, they informed me that they are unable to help me. They could have informed me over the phone, but instead they decided to bring me and made me wait for an hour, just to let me know the same information they have been providing over the phone. It was a huge waste of my time. save your money, and tires and tell them to have a good day.
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February 2024 by L R (Watchman)
Two months ago I went in for a tire rotation & balance appointment; with one tire indicating low, 24 vs 35psi. Other three read fine. After waiting an hour plus, they said the tires didn't need rotated and found no leak in the one low tire and sent me on my way. Note to sleep, they filled the one tire in question with air/nitrogen and told me to come back in two months. Today was the return and they rotated the tires. As though there would be a lot of tread change in these last tow months of much cooler weather. ? And yes, they found a leak in the said low tire valve stem. Tires are a very serious matter folks. They're the material that connects our 1 ton+ missile to the road. Be aware, be informed, and be knowledgeable. Costco tire centers have changed, and my two recent experiences were less than acceptable. BTW, my appointment today was almost 2-1/2 hours and they tried to charge me three lousy dollars. I think not!!!
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January 2024 by K Ray
Two months ago I went in for a tire rotation & balance appointment; with one tire indicating low, 24 vs 35psi. Other three read fine. After waiting an hour plus, they said the tires didn't need rotated and found no leak in the one low tire and sent me on my way. Note to sleep, they filled the one tire in question with air/nitrogen and told me to come back in two months. Today was the return and they rotated the tires. As though there would be a lot of tread change in these last tow months of much cooler weather. ? And yes, they found a leak in the said low tire valve stem. Tires are a very serious matter folks. They're the material that connects our 1 ton+ missile to the road. Be aware, be informed, and be knowledgeable. Costco tire centers have changed, and my two recent experiences were less than acceptable. BTW, my appointment today was almost 2-1/2 hours and they tried to charge me three lousy dollars. I think not!!!
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December 2023 by Gene Foulk
I love Costco but their tire center service is decidedly sub par.
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December 2023 by Lena Jokanovic
Great service! Simple process to buy new tires and get them installed. I would definitely recommend! Very pleasant staff as well
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November 2023 by Ahmed Jama
Service is not up to Costco standards.
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November 2023 by Karen Taylor
Great staff . Good service
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November 2023 by David
Got an amazing deal on tires here a while back, they were very professional and quick with the tire change. A few months later, tires still going strong!
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September 2023 by Sam W.
lost my lug it said it was lost when I got there take pictures of your wheels before they refused to replace
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September 2023 by Jeff C.
We tried using our Visa Costco anywhere card to purchase rail passes in Switzerland for our upcoming vacation. I called Citi Visa in advance to notify them about our online purchases and our vacation. I made 3 attempts to purchase tickets on line, speaking to a Citi rep as each purchase was denied. City then froze our card. I do not recommend using Citi visa for travel.
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August 2023 by Jack T.
This is truly the worst Costco I've ever been to. Normally Costco has good customer service but these are the rudest employees I've ever had the displeasure of dealing with and I will not be coming back
