-
December 2023 by Charles Dunlop
I took my home-built PC to them back in 2018 when it would not POST. They fixed that problem, but the painted black metal case was noticeably scratched in the process. I wrote them a letter to complain about that, and received a cordial response from the owner who offered to to have my case repainted. I declined that offer, but appreciated the gesture.The techs should use cloths on their workbench to protect nicely finished cases from being scratched.
-
December 2023 by Michael Goulish
The staff at Computer Alley just completed for me the most difficult computer upgrade in the history of this part of the galaxy.While doing a routine upgrade we uncovered what was clearly a manufacturing flaw on a single pin of the gigantic CPU socket. It had made contact initially, but when we removed and then re-seated the CPU it died, and killed the CPU. Rob found the problem using a microscope, and showed it to me.I now have my machine back again -- with a brand-new motherboard and a brand-new CPU from AMD -- and this is a very expensive CPU -- but only because Computer Alley went to bat for me with the manufacturer, and got me a new CPU just barely within the warranty. It was not an easy negotiation.I expect this was the most difficult upgrade and repair situation that anyone has ever seen or heard of, and Computer Alley never gave up, did the very difficult investigations and negotiations, and finally gave me my big machine back with a fabulous upgrade -- better than I expected.If they can do this, they can do anything.
-
December 2023 by Matt Kettmann
Fantastic! Recovered my data after my MacBook was damaged by water and put a new drive in to get it up and running for a very reasonable price. Very satisfied. Thank you!
-
November 2023 by Eric Jones
I went to Computer Alley looking for a replacement cord for my Asus Chrome book laptop. The Staff was very kind and professional. My experience was great. I walked out very satisfied and would definitely recommend them for your Computer needs.
-
November 2023 by Andrew Babicki
Robert was great, I came in looking for an odd piece of equipment that I needed immediately and he took the time to identify what I needed and helped me find a way to source it immediately. That's customer service at its finest. I'll be back for all my future needs!
-
October 2023 by Dylan S.
Great staff and computer accessories were reasonably priced
-
September 2023 by Chris S
Best computer store in Ann Arbor affordable service rate at 75$ an hour
-
August 2023 by Andrew Hunt
Skyler was awesome and recovered all of my data from a old external hard drive. Great guy. Thank you so much Skyler
-
July 2023 by Lluis Lopez-Barcons
Great service. I broke the power outlet of my laptop so I couldn't recharge it. They repaired in front of me in 20 minutes. Super professional, knowledge and friendly. I totally recommend to friends and family.
-
May 2023 by Joanne Wagner
Great service! Friendly staff! I walked in with 3 antiquated laptops that I wanted to dispose of. I had no clue on how to remove my personal information. The staff removed the hard drives and destroyed them while I was there. Iasked how much for the service and they said no charge! I donated my lap top bags and walked away relieved! I appreciate the staffs kindness.
-
May 2023 by Liz Swaynie
I built my own computer during the pandemic, and recently have been having some random shut off issues with no clear reason. Chris spent hours upon hours of helping me with my computer -- running multiple tests on it to try to determine the issue causing the unexpected shutoffs-- and he took the time to think through every situation that could be causing my potential problem. He was determined to get it fixed for me, and I couldn't be more grateful. Chris is the only reason that I can use my computer again. Thank you!!!
-
April 2023 by Edmond Tong
Amazing service! The technicians are knowledgeable and friendly
-
March 2023 by H Soong
I've been a frequent customer of Computer Alley over a decade and I love them to pieces. I am extremely satisfied with their repairs, products, prices, courtesy, and sincere helpfulness. They are not only very knowledgable, but also dedicated to keeping the prices low.
-
March 2023 by Tammy Talvitie
Love this place! Friendly service, fair prices. Started coming here with personal repairs, now bringing work machines as well. Highly recommend.
-
March 2023 by Ben Nash
I am a delivery driver and sometimes delivery groceries to this business. The guy working there (owner?) seems like a nice guy and always tips me well. Thank you!!
