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“I wanted to shop local and bought my suit here off the rack for my wedding. Working with Bill was an excellent experience! He was very knowledgeable and provided helpful guidance not only with the suit, but with the shirt and tie stylings as well. I felt very comfortable knowing I was purchasing a high quality product that would be a great investment. The alterations were very quick (it took about a week), and the suit fit perfectly. I received so many compliments about my look on the big day - thank you Bill!”
“Awesome spot for clothing that you can't find everywhere! The owner is a good guy, down to earth and will drop whatever he's doing to check on a size for ya. Store is very well kept, clean and organized. Always great deals in the sale racks and never had a bad experience. My #1 spot for gear in the area.”
“Bivouac? More like BivouWOW. I was enjoying a beautiful Sunday morning stroll when all of a sudden something called me into this fine establishment. As I entered the oasis of outdoorsmanship I was met with the best customer service I have ever experienced. the name of the salesman sadly has escaped my memory but I believe it was Collen? Anyways I have never had a more personalized shopping experience and felt valued as a customer”
“We love this Fjällräven store! The staff at the Ann Arbor location are always helpful and pleasant. Today I stopped by to pick up accessories for a new kanken backpack I’d bought on a third party site - the sales associate spotted that it was a FAKE and helped me report it and replace it with a real kanken bag. She also went above and beyond searching through inventory to find me the colors of accessories that I wanted. We stop by every few months and are very glad to have this local store, and grateful for the kind employees who work there.”
“Yesterday 11/4/24 I was in trying to find new dress pants for a job I am starting today. Will, your employee is absolutely amazing, not only did he reassure me that we would find something and to not stress, he did it in such a kind way. He asked if I needed help any time we met eye contact and the whole time while helping me he was organizing, folding, and fixing up the store. He is simply amazing and I’m truly appreciative of his service. We actually were able to find TWO pairs of pants. Thanks will!
Edit: after reading other reviews I’d like to say that my stuff was so neatly folded and placed in my bag, my brother said something about it when I got home. Amazing service.”
“Wyatt was ABSOLUTELY AMAZING. Definitely helped me get everything I needed and wanted to get. Even helped me pick a gift out. I'll definitely be back just because of him and his service ☺️”
“I've been shopping at Sam's since the 1970s, and I know I will find old favorite items, and a selection of new quality products. With so many older businesses giving up the ghost, or going upscale, it's great that Sam's is still here.”
“Another great outdoor gear shop! The sales and service always have me coming back in. Located in the Briarwood Mall, close to campus and downtown Ann Arbor, making it a convenient location. With all the parks nearby, this one stop shop will ensure you have everything you need for your walk or hike.”
“I went into Nordstrom rack today to buy some clothes for a new job. I always dread trying things on & the whole shopping experience. But there was an employee who was so kind, sweet, and very helpful! (And it was so close to closing!)
Thank you Lorre for making sure I was taken care of! The little things you did meant a lot! Nordstrom is very lucky to have you! So I really hope your managers recognize you!”
“As a bigger woman, I use to dread coming here with my friends and teenager. but I had a visit today and the store has changed quite a bit. There is way more room to walk around, and I noticed there was larger sizes to choose from. PLEASE keep incorporating more plus sizes.”
“I love this store. Its a little pricy but its super hard to find country clothes anywhere now. Also, there staff at briarwood is awesome. Super friendly and helpful.”
“Full disclosure: I am a shopaholic.With that being disclosed I have had the privilege of dealing with the best sales associate ever!Lindy is just simply amazing! She is so knowledgeable of all the J Crew merchandise and their promos! It’s just a pleasure dealing with her. I travel an extra 40 minutes to shop at Brierwood Mall just to have a better experience.Thanks Lindy! You are the best!”
“I am headed to Paris and I purchased a Paris travel pillow, but it wasn’t put in my bag ? . I just want to state this in my review so there is no issue when I come back regarding my refund or getting the pillow.”
“Love this store. I’ve been going here for years and all the staff have always been very friendly and helpful. The store is clean, has a pretty good layout and the dressing room attendants are great at helping get the right size when needed. Always come here when I want to try on new styles.”
“my name is karina and today i had the best help with an employee named sarah she was very helpful and even let me charge my phone to make sure i could leave safely. i’m so appreciative of what she did today and it was by far the best customer service i’ve ever had”
“met possibly my two favorite people while there. was with my bestfriend and saw a hoodie I thought she would like, ended up talking to two of the sweetest boys I've ever met for about an hour and a half. never felt as welcome and comfortable as I did in that moment ever. ended up not getting the hoodie but we're going back to get it and some other things us four talked about soon lol.”
“Carlene went above and beyond to help me find some comfy pants. She called another store to assist and looked through the store to find them there. In the end I found 3 pairs. Thank you so much.”
“Love the selections that I've been seeing both in the store and on the website. It would be nice to see more items displayed in the store in sizes above a women's large. Sales and discounts also don't always sync up been online and in store.This location is clean and usually pretty neatly organized. Easy to see items on display.”
“The staff, especially Craig, are great! My son’s girlfriend accidentally ordered him a youth hoodie, and needed to exchange it. We drove out to the store, and Craig was super helpful, friendly, and all around great!”
“I went in to buy a last minute date dress and Jasmine was so helpful! I told her I was looking for a turtle neck bodycon, and she picked out three, and then her and her coworkers helped narrow it down to the best looking one :) She even cleaned some marks on the bottom of the dress before I purchased it? Everyone was so friendly. Fastest and best shopping experience. Thank you!!”
“Great store with helpful associates. The lines have been extremely long lately so it's been a little frustrating but I hope it's temporary. They have a great clearance section! Buying online and picking up in-store is easy and fast!”
“Somehow the in store order that I placed got lost in the system. After getting the runaround by the main customer line, LaCharro at the Briarwood Express patiently heard my complicated situation and managed to track down my order. LaCharro was kind, friendly, and went out of their way to be helpful. Thank you!!”
“Great customer service! Abesh was awesome and efficient with providing great service at the register and Paige was awesome at providing great tips on the sales floor. The store was clean and well organized.”
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“My company went through Ann Arbor T-Shirt Company to create a custom "online storefront" where employees could use their e-certificate credit to order logo embroidered items such as shirts, sweaters, vests, hats, etc. This entire experience has been such a breeze, and the quality of the items is great. Organizing the store was fun, and Kat George has been responsive, helpful, and professional. Would highly recommend, and will continue to use them for swag in the future!”