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July 2023 by Mohammad E.
This bank is an absolute disappointment! I applied for a small loan for the first time, and they rejected it. What's the purpose of a bank if it can't even provide basic services? It feels like they're just holding onto our money with no real value, This can also be done with my grandfather's pillow. When a long-time customer faces a problem, you'd expect them to be helpful, but all they do is bombard you with dozens of meaningless letters, offering no practical solutions. It's frustrating and disheartening. I'd rate them negatively if I could, but unfortunately, this survey doesn't even offer that option. Avoid this bank at all costs!
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June 2023 by J B
I had a good experience (by phone) with the manager today - he was very accommodating in resolving my issue.
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May 2023 by Rômulo Corrêa
What a nightmare. For the second year my account was hacked and all my money stolen. Took 6 months to receive it back. Customer service is just a mess and I hope I can recover my money to close the account. Just find another bank!
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March 2023 by Brian Grewe
Will not let me close my account. Very long wait times and frustrating beauracracy make this bank one to avoid.
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February 2023 by Angel Dietrich
It I end bank customer service is horrible
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October 2022 by Grace K.
Staff went above and beyond to help me notarize some documents I needed immediately (which is free btw if you're a Citizens customer). This office used to be located in the Kroger off Washtenaw but recently moved into this new location. This office is beautiful and much more spacious than the previous location. I was touched by how friendly and kind the staff were to help me get what I needed done. Thankfully there was no line when I went in and was able to be in and out. Will definitely be back here for my future banking needs!
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April 2022 by LoriC
Kroger charged me three times for money I did not get. Thanks Christine. Management at Kroger acknowledged the error. Told me not to use her for these transactions. Citizens, charged me for each one, without getting any money. $222.00 yep. Thought it was all settled and then? They slammed me with an additional $71.08 charge. Their reasoning? Even with receipts and Kroger on Carpenter stating I received nothing? I reported it twice. Um, yeah. You don't fix, I will surely be on this. Then I get the most lame text in seriously broken English, that my account was cancelled. I reported it the minute I went home, to someone in China, and was told when I walked into the bank the next morning no complaint was filed. So I did again, and showed them the receipts. They assured me this would be fine. Nope. Charged $222.00 for 13.00 worth of food and 1.50 Kroger fees. BEWARE folks.
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November 2021 by Geoff S.
This branch is absolutely the worst citizens I've ever been to. The staff is awful. It's always the same two people and they are incredibly rude. They act like they're absolutely doing you a favor by even dealing with you. The Woman I dealt with had absolutely no idea what she was doing. Made several mistakes and acted indignant about it, like it was my fault. Makes want to close my Citizens accounts.
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June 2021 by Rob Casto
Went into this branch and closed my account on March 10 or 11. Bank teller went as far as to cut the debit card up that was tied into my old account. 6 or 7 days later I forgot my netflix was tied into the account. And was charged using the overdraft service they placed on my account.. Now a month after this fiasco I've had no luck reaching anyone via phone as the wait times are 40 minutes some times, so I wrote an email detailing the what had occured. Got a response via email that was odd, and stated that I should of called them to clear this up. Confused and angry as I already tried that step. Now I'm on opening a letter in the mail from citizens bank claiming I owe them 322 bucks in overdraft charges as they have been squeezing a fee every day it was in negative. Also to note when I realized the account was open still and it paid a 15 buck netflix bill I had Cleo app deposit 20 bucks to fix the issue, but of course it didn't make it on time so I was hit overdraft fee again
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June 2021 by T P
DO NOT BANK HERE THEY ARE A F###JOKE AND DON'T CARE ABOUT THERE CUSTOMER SAD. THE POLICE EVEN SAID THEY ARE BAD NEWS SO WATCH OUT!!!!!
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March 2021 by Elyse Welty
Absolutely fantastic service. Was having a hard time working with my out of state credit union and they were able to help me with my issues within 20 minutes. Every question we had was answered. They were absolutely wonderful to work with and I will be returning to this location for all of my citizens bank needs.
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July 2020 by Matt Kellogg
Awesome Citizens Bank located just inside Kroger. What they lack in size, they make up for in great customer service. The staff were fantastic. All smiles and laughs while conversing with other customers. Offered me a sanitized seat the moment I walked in. Jeff, the branch manager took great care of my during a wire transfer. Highly recommend this bank and their amazing staff!!
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December 2019 by April Williams
Everybody there is Amazing!!!
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February 2018 by Mike S.
I am brand new banking with Charter One, I have visited several branches and everyone has given great customer service. Tellers have taken their time answering my questions. I banked with PNC for almost 20 years and rarely got what I felt was exceptional service.
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May 2017 by Katie Lieder
I am very pleased with my experience at this Citizens branch! I stopped in to open a small business account after doing some research and speaking with a representative on the phone who was extremely professional and helpful. Citizens by far had the best account options (no fees, no minimum balance, free debit card). I had a fantastic experience opening the new account. Such friendly service! The associate was in the process of being trained and both were very courteous and helpful. It's nice to see a friendly and respectful working atmosphere between the employees. They had to stay about twenty minutes after close to finish the process and they were nothing but friendly about it. Thanks again and I look forward to my banking relationship with Citizens!
