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August 2023 by Sarah L.
I’ve been to this branch 3 times and each time they don’t help. They are unhelpful.
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April 2023 by Ora Hyde
I was very upset with Chase for closing my newly opened account because they thought it was a fraudulent account.
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February 2023 by daniel morton
Despite multiple phone calls and in person visits, we were unable to setup a simple check scanner for our business in 2 months. Chase has many departments all of which operate separately. Very time consuming and unfortunately unsuccessful.
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February 2023 by Cass Bitchfield
This bank is trash they charge $10 on a check to cash total garbage bank trying to make you open an account
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July 2022 by Ian Stirton
If you’ve been a victim of fraud this isn’t the spot to go. My paperwork wasn’t processed correctly and I’ve been essentially without a bank account for a month.They let me open an account, put all my money in it, then put a hold on my account because the fraud claim I made wasn’t processed at all, and they haven’t offered to pay any of the late fees I incurred.Trying to open an account here was easily the worst financial decision I’ve made.
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February 2022 by Jason Bolduc
I was very upset with Chase for closing my newly opened account because they thought it was a fraudulent account. I fought with many incapable phone support agents for hours before going in to the branch. Alex helped me very quickly and did an awesome job resolving my issues. Thanks again Alex!
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November 2021 by Defne Turan
Haven’t been to a Chase I’ve liked and this place was no different
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September 2021 by Dale Petty
My first experience with this branch was great. I was in and out in less than 5 minutes. The clerk knew exactly what to do and was pleasant and courteous.
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June 2021 by Ashwani sethi
Only one person and she really don’t know about anything banking I am here for little one thing since 9 am and still now 9:37 she not figured how to do very poor customer relationship do highly recommend do not come to this branch Saturday morning you gone wait may be hour or 2 for just get done one thing …
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March 2021 by Ray Gillespie
Worst bank I've done business with. Im here dropping off a deposit from work and been in the drive-thru for over 20m now for around $100 in cash. After 15m they say we need your ID. For what? Im making a deposit and not taking any money back out. So 25m in total for a small deposit.
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July 2020 by Bob Loki
Shut down atm...
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April 2020 by Annette J.
So this review isn't for Chase as an institution but for the branch itself, particularly the home loan officers and their team. I know lots of biz owner friends who are struggling with Chase for their PPP loans and other things but I can't speak to those, just my experience working with the team at this particular branch. Just as COVID-19 started breaking out, we decided to do something we'd been talking about doing for the last year--refinancing our home loan. Our home has accrued significant value over the years so we wanted to get a better rate while also taking a bit out to have in hand for some projects and renovations. While the timing wasn't ideal everything went super smoothly all things considered. We went in to meet Mike Hnatiuk the week before Shelter in Place in his office to discuss our options and land on the terms and the rest of the transaction occurred remotely. Documents were completed through their online portal and phone calls and emails helped talk us through the process. Mike was fantastic to work with and I highly recommend reaching out to him if you're in the market for a refi. We did have to have a home appraisal which made me nervous, having someone we didn't know come to our house during the time, but he was quick, efficient, and maintained proper social distancing. To close we needed a notary and he was willing to work with what we needed to stay comfortable. Which included coming to our house, wearing masks, signing the paperwork on our porch. It wasn't the ideal scenario but I felt comfortable with the adjustments. From start to finish the whole process took about a month and our funds were deposited into our account just days after the closing. We got a great rate and it's good to know we have a nice bit of money to replace our very old furnace, redo our crumbling driveway and garage, and other projects, when we are able to after the quarantine.
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September 2019 by Keri Elrich
Never go here if you have a situation of fraud.. My friend had all her information, including account numbers, debit card numbers and the CCV, and online information stolen by her ex. She had unauthorized charges that were made by debit card through the exs paypal. The banker (we couldn't get her name but she's older, short dirty blonde hair, and maybe Russian or something) told my friend they will block the card so he not make anymore purchases... to which we replied again informing her that he had everything saved on his phone. She still kept saying nothing could happen when in fact due to the way her account was set up, continuous charges can still be made without funds in the account. She wouldn't let my friend create a new account either because it was okay the way it was. Which its not and that completely angers me! I myself work at a financial institution, granted things are different, it's still a similar process when handling fraud. I tried explaining that her ex has every single thing on his phone and only blocking a card won't help. She got louder with me and said "I am not talking to you, I am talking to her!" I understood and never even asked for any information myself, I was trying to get her to understand he literally had everything besides a debit card number. I was there for support and to help her explain her case. In the end the banker did everything I said would need to happen before we got in there. Chase obviously does not care about their people or their customers finances, she did not want to help my friend from the second we walked in. That is a sad excuse for a banking institution. Bank where the institution cares about you.
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March 2019 by Allen-wb Li
Location is a charm, I went there with fully high expectation, which turned out to be my worst experience of all time. Mirela Fodor, the officer, "welcomed" me with a poker face and cold voice. Without any kindness or etiquette, literally asked me a few questions and ended the conversation. I will never forgot her disdainful expression, and this is faaaaar away from the Chase service criteria. I'm a customer not a prisoner, I don't need a supreme service but at least politeness should be demostrated. I'm glad that I went to another Chase in downtown Ann Arbor, only took ten minutes to fix my issue and the officers there were so nice.
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February 2019 by Allen L.
Location is a charm, I went there with fully high expectation, which turned out to be my worst experience of all time. Mirela Fodor, the officer, "welcomed" me with a poker face and cold voice. Without any kindness or etiquette, literally asked me a few questions and ended the conversation. I will never forget her disdainful expression, and this is faaaaar away from the Chase service criteria. I'm a customer not a prisoner, I don't need a supreme service but at least politeness should be demonstrated. I'm glad that I went to another Chase in downtown Ann Arbor, only took ten minutes to fix my issue and the officers there were so nice.
