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October 2023 by Scott S
Honestly amazing owner and shop. Rare to find someone who acually cares about the customer instead of bottom line. U can come here knowing they won't unnecessarily upsell you or cheat you and that your car will be properly repaired and safe for your family!Thank you again to everyone here.
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October 2023 by Hava Liebowitz
The mechanics gave my car a facelift for under $300 and had it done in the same day. Great job!Services: Auto body & trim repair
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August 2023 by Ghost S
I had some trouble with my older car and broke down near their shop. I called when they were open and spoke to Muhammad. He was super helpful and patient.I was surprised at how communicative they were as the issues were being found and resolved.The price was fair and the work looked well done.Don't hesitate to use them from simple car troubles to the more complex stuff.This is a very well run business.Thanks again for your help!
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August 2023 by Megan Keene
Ive been here several times for a variety of repairs and have always felt respected. They’ve never pushed unnecessary services and have always provided me with an outcome that I trust. I’ve been to a hundred car shops in my life and have been ripped off and lied to more times than I can recall. I never worry about that here and I really appreciate it.Service: Auto body & trim repair
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August 2023 by Eric Hanford
My daughter and I drove over Ann Arbor on a Saturday from Chicago to do a campus visit at Univ of Michigan. After walking around the Big House we drove over to get lunch at Zingerman's and my car started hissing and the engine started smoking right when I parked. I found Broadway Auto from a Google search and called them. I believe the owner answered the phone and said he could look at the car even though it was Saturday afternoon and he even helped arrange a tow truck to take my car to the shop. Unfortunately for me the problem was more entailed than originally thought so I had to leave my car there over the weekend. The guys in the front were very helpful finding a rental car and finding transportation to get the rental so I could get back to Chicago.Monday morning I received a call saying they had worked on the car on Sunday (their day off) and it would be ready to pick up by lunch time. By the time I arrived the car was ready and the bill thankfully came in at the low end of the estimate.Exceptional customer service!! Based on my experience I would definitely recommend Broadway Auto to anyone needing auto repair and will definitely use them in the future if I need auto work done when in Ann Arbor.
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August 2023 by Caleb Wegener
Completely incompetent. Went there to fix my heater upon a recommendation from a local friend. They charged me over 200 dollars for a new part and the heater still didn't work.
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August 2023 by scott mihalik
I’ve taken my old car there for the past 3 years and have always had a good experience.Services: Tires
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August 2023 by Eric H.
My daughter and I drove over Ann Arbor on a Saturday from Chicago to do a campus visit at Univ of Michigan. After walking around the Big House we drove over to get lunch at Zingerman's and my car started hissing and the engine started smoking right when I parked. I found Broadway Auto from a Google search and called them. I believe the owner answered the phone and said he could look at the car even though it was Saturday afternoon and he even helped arrange a tow truck to take my car to the shop. Unfortunately for me the problem was more entailed than originally thought so I had to leave my car there over the weekend. The guys in the front were very helpful finding a rental car and finding transportation to get the rental so I could get back to Chicago. Monday morning I received a call saying they had worked on the car on Sunday (their day off) and it would be ready to pick up by lunch time. By the time I arrived the car was ready and the bill thankfully came in at the low end of the estimate. Exceptional customer service!! Based on my experience I would definitely recommend Broadway Auto to anyone needing auto repair and will definitely use them in the future if I need auto work done when in Ann Arbor.
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April 2023 by DrSilva Goncalves
The best mechanics, the best customer services, the best ambience characteristic of respect and integrity. Perhaps over 30 years, but certainly over 20 years we have come here for help with our cars. This business and the people are blessed. You walk in needing help with your car, or just a cup of coffee, and you walk out in peace. Prices are great. Services are great.Services: Brake service & repair
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April 2023 by Keerthana Vidyasagar
Excellent customer and car service. We've got our spark plugs and coils replaced with them, as well as a free oil change. We always leave happy from their business. Highly recommend!Services: General repairs & maintenance
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March 2023 by Deborah Buzzy
My girlfriend took her car there for maintenance and bought new tires which were defective after $220.00 of diagnostics by three other professionals including a Chrysler dealership that said my tires were defective. When she confronted this business they did reimburse her money. Go somewhere else buyer beware.
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March 2023 by O A
I use Abe for everything that my autos need . He is like a one stop shopping. If he can not do it will refer one to someone that can . His words always bring it in let’s see and it’s fixed .
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March 2023 by Jeanette G.
They crashed my car and wouldn't take responsibility. I have video proof the car wasn't crashed before dropping it off.
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February 2023 by Kara Katic
I was out of town from indiana and had my truck stall out 5 hours away from home. Broadway Auto Service were phenomenal in going above and beyond to help me. They were so helpful on getting it diagnosed and giving me multiple options. Abe and the rest of the staff is extremely knowledgeable and kind in looking out for my vehicle and safety. Cannot recommend them enough!
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February 2023 by Elizabeth Salas
I needed someone to help me fill one leaky tire with air (I was having trouble with the coin-operated gas station air pumps). Not only did the Broadway team fill ALL my tires, they did it free of charge. They were extremely helpful and friendly. I don't live in Ann Arbor, but I would recommend this auto shop to anyone in the area.Service: Tires
