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November 2023 by Troy L
People at Service department are friendly. This is why I rate 2 stars instead of 1. However, Please tell me these installments were done professionally at service department. Coming to the dealer for 2 services. One is replacing passenger side floor trim, but it is very loose after replacement comparing to the driver side (see video). Second, the A/C instrument is making noise, mechanic disassembled my whole dashboard and found out where was making noise. Long story short, they ordered grease and will fully repair it next week. For now they put assembled the dashboard back and let me pick up the car and wait for the next week. But my passenger side AC vent is installed improperly. To sum it up, none of the two services were done properly.
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November 2023 by Alexander H
The service department does not communicate. The service manager doesn't call you back either. It is difficult to set an appointment because they don't answer their phones or return your calls. When you do get an appointment they don't update you on the status. I dropped it off at 8:30AM, they said is should be ready in the early afternoon. At 5:30, I get a call and video text message that it's ready. You could tell they put little to no effort into the service. I go to pick up the car and it doesn't start. I don't believe they inspected the vehicle, just literally changed the oil and that it. Now my car has a burning plastic smell when I drive. I just want my car to be well maintained. I am okay paying a premium, but I want to be able to trust that they are doing good work. I never had any problems with BMW of Farmington Hills. I left a 2/5 because they did change the oil and brake fluid... They did the bare minimum.
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November 2023 by Kale Streetman
I bought a 2020 x7 last June. Ray the finance manager pushed gap insurance really hard. “ if you want to cancel it just call me and I’ll take it right off. I told him i changed my mind and he said the paperwork was all ready turned in. Now it’s 6 months later the car is paid off and im still paying gap insurance. 3 calls to Ray and he still hasn’t taken it off. These guys are crooks. Avoid this dealership like the plague!
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October 2023 by Ghassan S.
Worst customer service in the history of this countryNo one answers the phoneNo one return phone callsNo communicationThey do not careI will never take my car over there again.
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October 2023 by Heather Newman
Bought a one-year-old M240ix there and can't stop raving about the sales experience to everyone I know. Mo Beidoun is, hands down, the best car sales guy I've ever had - and we've bought a LOT of cars. No pressure, frank and friendly conversation, swift communication via email/text/call, tons of help before/during/after the sale, and a fair price. My husband says next time maybe he'll buy a BMW, based solely on how easy this experience was. Thanks Mo!
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October 2023 by Andrzej Dlugosz
Purchased a 2023 M340i xDrive a few months ago. This was a great experience from initial order to delivery and follow-up. Billy and John went above and beyond to make sure I was fully satisfied. The M340i is an amazing car: handling is fantastic, the engine is incredibly powerful and smooth, and the overall driving experience is a blast. Thank you, BMW!
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October 2023 by Roger Runyan
Premium Brand and Premium Service! We love our X5! Alex and the entire team at BMW Ann Arbor could not have been more accommodating. From the ordering process to delivery…we give them a “10”!!!
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September 2023 by Lynn Lesko
Our sales rep Alex was outstanding. So knowledgeable and patient when we showed up with 30 min to closing time he made us the priority and didn’t rush us. Fabulous purchasing experience.
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September 2023 by Sharon A.
I have a safety recall on my 06 530xi. I also have a recurring problem with a previously repaired passenger airbag recall that I need looked at. I have left numerous messages with different service people to discuss this. Nobody has returned my calls, ever. I also had to replace the trunk mounted sirius/xm box. Car recognizes unit but wont play and needs. flashing. They want $150 to flash it, so I didn't bother. Im near Adrian and have since gone to Toledo BMW. They are still expensive but very responsive.
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September 2023 by Robert Zalenski
Dustin in the service department is extremely helpful and courteous. He helped me figure out what services I needed for my I3 for my trip to Seattle, and also was very courteous and interested in me as a unique individual. I would highly recommend Dusty to a family member, friend, or any BMW owner.
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August 2023 by BOSTONGUPTA
Subject: A Shoutout to William Becker - Exceptional Service!I recently had the pleasure of working with William Becker, and I couldn't be more impressed with the level of service and knowledge he provided throughout my BMW purchase experience. From start to finish, William went above and beyond to ensure that I received not only the car I desired but also a seamless and informed buying journey.William's commitment to keeping me informed was truly remarkable. He made sure I received continuous updates on the status of my BMW order, which not only provided peace of mind but also built a sense of excitement as I eagerly anticipated its arrival. His attention to detail and willingness to go the extra mile made all the difference.I have no reservations in stating that I will DEFINITELY recommend William to anyone in need of a top-notch salesman. His dedication to customer satisfaction is evident, and I can't wait to tap into his expertise and assistance for any future automotive needs I may have.In an industry where exceptional service can make all the difference, William Becker stands out as a shining example of what a knowledgeable and customer-focused salesman should be. Thank you, William, for making my BMW purchase an outstanding experience!
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August 2023 by Charles Anderson
Darin was great to work with. He’s super knowledgeable about all the vehicle features. He understood the experience was about more than just buying a car and I really appreciated he made it as enjoyable a process as possible
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August 2023 by Aashita Biyani
Visited today for oil change. Neal was really kind to accommodate my rush and did everything to ensure a great and smooth experience from start to end.Also, another member helped by assigning a cube to me while I waited, so I could take my meetings without interruption.
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August 2023 by Burr L.
I took my car in for service. The service advisor was borderline rude and acted as if he was doing me a favor by my being there. The mechanic sent me a video something about my tires. It was very difficult to hear what he was saying but I did make out that he would call me back within the hour. He never called. I picked up my call and vowed never to return to this dealership for service.
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July 2023 by Nael Meri
Darin Locks is an amazing salesman. He explained all the features in my BMW X7 and made for an easy delivery. I also dealt with Roy in the financial department. Roy was super knowledgeable and courteous and made the buying experience painless.
