BMW of Ann Arbor is highly praised for its excellent customer service and professional staff. Customers have shared positive experiences with team members like Dustin, Shawn, Blerim Nici, and Mo, highlighting their friendliness, knowledge, and willingness to go above and beyond to meet customer needs. Dustin, the service manager, was commended for fixing a small issue on the same day with professionalism and courtesy, demonstrating the dealership’s commitment to customer satisfaction. Shawn was noted for his understanding, patience, and straightforward approach, making the buying and service process smooth and hassle-free. Blerim Nici provided a friendly and professional experience during the car purchase, taking the time to explain features and answer questions, leading to what customers described as the best car-buying experience ever. Mo was also recognized for being encouraging and non-pushy, helping customers find great deals on used BMWs. BMW of Ann Arbor is part of The Suburban Collection, offering Michigan's largest inventory of new and used vehicles with over 7,500 options. The dealership provides additional benefits such as instant cash for vehicles, a 7-day exchange policy, and a 3-month, 3,000-mile powertrain assurance, making it a trusted place for buying luxury vehicles. Overall, the dealership is known for its outstanding service, wide selection, and customer-focused approach.
Neal is amazing. I trust him and will continue to return.
November 2025
Shawn is a wonderful professional and goes above and beyond with customer service! Thank you Shawn...
I worked with Blerim Nici When I purchased my X6 BMW. Best experience ever in purchasing a new car! Friendly, professional, and knowledgeable… I made the best choice ever.
November 2025
We had a wonderful experience with Blerim. He was very patient and made sure to answer all our questions, taking the time to walk us through every feature of the car.
