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January 2024 by Amy Thornborrow
Sales people are knowledgeable, helpful, and honest. Great selection too. Feels good supporting an independent business.
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January 2024 by Shreya Jhaveri
Great store with Quality products. Helpful and friendly staff, and right by the University making it convenient for students to shop!
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January 2024 by Dana Martorella
Amazing customer service. They truly know their merchandise and never fail to deliver on what you’re looking for.
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January 2024 by Mary
This store is beautiful and full of quality pieces. I love stopping by to look at the clothes or home goods or knick knacks. Everyone is always kind and helpful as well.
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December 2023 by Gordon Chaffin
A fantastic local outdoor outfitter carrying name brands with many generations of serving locals and university folks. Spending your money here keeps the State Street downtown biz corridor alive. ?
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December 2023 by Jon Massey
Hey Bivouac. Wanted to share I’m still rocking my fleece Patagonia pants I got from you in 1993. 30 years. Quality. A few burn holes from the campfire. Still going strong!!
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December 2023 by Byron Mayes
extremely poor service. Went in looking for a cute sweater for my birthday dinner, employees ignored me for over 35 minutes!! Will not be going anytime soon! AVOID!!!
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December 2023 by Christine Pittel
Very helpful staff. Good pricing. Extensive selection of quality brand merchandise
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December 2023 by crystal johnson
that staff barely helped me , i couldn’t find what i needed and i find it very weird how they seem to be letting the actual good workers go . praying for y’all
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November 2023 by Izzy M.
Placed a group order for Patagonia sweaters for my department and AJ was a pleasure to work with! Quick responses and addressed all of our questions. Would definitely recommend going here for large group orders!
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October 2023 by Tim Zdybek
Great place! Unique items I. Love it there!
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August 2023 by Seth Kleinglass
This is the number one place in the area for high end outdoor softgoods. The boot room is second to none. The staff are friendly and knowledgeable. Be sure to check out the bargain basement for incredible deals.
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July 2023 by Agent 109 G
A lot of run of the mill overpriced outdoor wear (e.g.Patagonia). The staff was modestly friendly, but annoying as they will follow you up and down the stairs afraid you are going to steal something.
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July 2023 by Lucrezio Enea
Two male workers swore at us behind our backs when we came in just because we went into the store 15 minutes before closing (which is enough time to do what we wanted to do)
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June 2023 by Pat W.
This place has been here along time and I always like browsing around and have bought Number of items over the years. They have outdoors themed clothes, backpacks, luggage, camping gear, shoes, assessors and other goods worth looking at. The price always seems to be higher than other outdoor stores but I usually don't mind paying a little more than REI or Amazon as I like small businesses. I will say a key negative has been for the past year(s) it seems, that there is an excess number of sales people that ask numerous times if you need help. This is normally the same person, but when you move to another section you can be asked once or twice minimum and it adds up. I overheard two employees complaining to each other a year or so ago that they were given instructions to always stay in their section and engage customers and their manager was on them about it. Not sure if that is why they are relentless, but it makes me uncomfortable at times, as if I am pressured to buy or being watched for theft. They are friendly, but I come here less as a result since I like to shop in peace. I really like the selection, the store itself, the location as it is in downtown Ann Arbor/walkable, near nice cafes and restaurants. I think engagement with customers is good.....but for me anyway needs to come across less repetitive/intrusive of the shopping experience.
