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December 2023 by Nicole D.
Tim B and Mike K installed our dishwasher and beverage fridge and it went great! They were professional, kind and made sure to not scratch our wood floors! I will definitely be requesting them back when we have the rest of our appliances installed!
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December 2023 by Linda L.
Service in the store was excellent, helping us find what we were looking for in a refrigerator after ours quit working. Delivery was prompt and even came a day ahead of schedule. Roberto A. and Juan S. carefully installed the new fridge, communicated clearly about its care and maintenance, and made sure everything was just right before leaving. They were efficient and attentive to their work--very professional!
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October 2023 by Janine M.
My entire Big George Home Appliance journey in Ann Arbor from shop, to compare prices and features, to buy, to pre install steps, to install were exceptional experiences across the board. The installation today was perfect. Paul and Derain were professional, informative, careful and all around exceptional to work with. Can't recommend more highly the entire Big George's team for any appliance need you may have.
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October 2023 by Candace Winslow
Our sales experience was good. We did our research ahead and were pretty informed about quality, features, warranty and sourcing and so went with the SpeedQueens (Wisconsin). The two delivery people were strong and polite, but there was damage when they took the washer to the basement. [Update: Big George's replaced the new front within 2 weeks without cost to us].
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October 2023 by joewyandotte
I had the absolute best delivery experience today from Big George's/Witbeck Appliances! To start with they began communication with me the day before - so I was assured that I was on the list and not forgotten. I was given a delivery window and provided a link to check on where the truck was at. But more importantly than that, these guys were efficient and friendly and just made me smile with how they genuinely liked delivering a big, heavy refrigerator. Having this duo represent a business is a strong statement of how they must value customer service. I just had new floors put in and they were so careful. They took their time, made sure the water line was working made sure it was perfectly level so the doors opened and closed well. So to Robert H and Ethan - well done and thank you so much!
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October 2023 by Mackenzie Koetje
We had an awesome buying experience from start to finish! Chase was a knowledgeable salesman and made the process very easy. Our delivery team, Andrew and Alec were very courteous of our new build property and took the time to explain the early care for our new appliances. Overall a smooth and great experience!!
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October 2023 by Pam Wong
Easy online ordering. Prompt confirmation. Expert, friendly installation. Outstanding professionalism. Highly recommend!
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October 2023 by James Higdon
Sales and showroom experience were good. Old appliance removal and new appliance delivery were excellent. New built-in installation was very good after a bit of an issue regarding requirements. But ... two billing errors that caused some jumping through hoops to correct were a significant negatives.
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October 2023 by Su Mac
The delivery of my new range was great. I was given a delivery window. The guys called when they were within range. They took great care to carefully remove the old stove and install the new. They leveled it perfectly and explained the burn off instructions. Good eye contact, caring, and polite. Thanks, Andrew and Alec! If you appreciate this review please click “helpful.”
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October 2023 by Markell Lewis Miller
We just had a new washing machine installed, and Roberto A and Juan S did a fantastic job. They navigated the heavy machine ( removing the old one too) and got it all set up and tested it before leaving. Appreciate their great work in my home. An easy process start to finish to get the machine ordered from the store with Austin's help and installed the next week.
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September 2023 by Shel S.
We purchased a new microwave oven over the phone. The old one seemed to have stopped working. The store was able to schedule a delivery quickly with exactly the model we wanted. When the delivery crew arrived, they were willing to test the old microwave before removing it. They found it working and reset the various settings. They happily returned the new unit to the store saving us money. The crew arrived ahead of the scheduled window. They put footies over their shoes so as not to track in dirt. They were businesslike, personable, and upbeat. It was a real pleasure working with them! We will happily continue shopping at Big George's!
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September 2023 by Jennifer G.
Jerad and William were kind, helpful, and so very thorough. They thought of every detail when they were installing my dishwasher. This was the best installation experience I have had in a long time. Highly recommend Big George's and their installation team!
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September 2023 by Michael B.
Shopped at two local appliance stores for a washer & dryer, one big box, and one "specialty" showroom. Really liked the salesman, Josh, here but decided to go with the so-called specialty outlet. Turned out to be a bad experience having the unit being delayed twice and over 3 months from the order to possibly be delivered. In the meantime, our washing machine completely broke down. Had the order canceled and went back to Josh at Whitbeck. Josh had the new GE Profile ventless washer/dryer delivered in 3 days! Josh is a pleasure to work with, knowledgeable, and understands good customer service. Roberto and Juan who delivered the unit had quite a task on their hands getting a new large combo unit down to the basement with tight stairs/turns. They did it with the utmost concern and care and successfully got it down. These guys are super! Bottom line...this would have been the best choice to begin with. They had the best prices and most importantly superb customer service. BTW...this new GE combo all-in-one washer/dryer so far is a GAME CHANGER! Four (4) loads so far and works magnificently.
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September 2023 by William ..
We recently purchased and had installed a dishwasher. The salesman (Patrick M.) was quite knowledgeable and pleasant to work with. The installation team (Joey G., Brandon S.) arrived on time were careful with the surroundings and did a quick and efficient job. All in all a pleasant and satisfying experience.
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September 2023 by Dana R.
Such great service from store manager and delivery guys (Big Rob and Big Spence)! Thanks so much!! Carolyn Dexter
