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January 2024 by Azael HO
In my long time with this agent, I have no complaints regarding service. Brenda has always been spectacular when it comes to assisting me. ????
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November 2023 by Kyra Rieves
JOSH IS SUPER AMAZING AND HELPFUL AND PATIENT I DON'T THINK I'VE EVER MET ANYONE LIKE HIM IN MY LIFE HE SO CALM AND CONCERNING AND WILLINGNESS TO HELP AND GOES ABOVE AND BEYOND AND KEEPS HIS WORD IF HE SAY HE WILL EMAIL YOU EXPECT AN EMAIL IF HE SAY HE HAS TO CALL YOU BACK EXPECT A CALL WITH VM IF YOU DON'T ANSWER NEVER LIED TO ME OR TOLD ME THINGS THAT WERN'T TRUE JUST A TRUE GENTLEMAN AND DEFINITELY A BUSINESS MAN WHO SEEKS TO HELP AND MAKE EVERYONE HAPPY THERE HAS BEEN ONLY 1 TIME I DIDN'T AGREE BUT LATER FOUND OUT IT WAS TRUE WHAT HE TOLD ME IN SPITE OF MY SOMETIMES RUDENESS I STILL WILL ONLY DEAL WITH HIM AND HE TREATS ME FAIR AND HAS NEVER CHANGED SAME PERSON EVERYDAY A KIND SOUL AND WHEN I SAY I TRUST HIM "I TRUST HIM" HE IS A PERFECT EXAMPLE OF EXCELLENT CUSTOMER SERVICE AND STAYS PROFESSIONAL AT ALL TIMES. IF JOSH ISN'T AVAIL ALEX IS MY NEXT BEST CUSTOMER SERVICE REP TO SPEAK WITH AWESOME PPL GREAT EXPERIENCE WITH THEM BOTH THOSE TWO HAS NEVER LET ME DOWN IS ALL I CAN SAY AND I STAY WITH STATE FARM BECAUSE OF THEM. I GIVE THEM 10 STARS **********
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November 2023 by Jill Janke
I love these guys!! Great company and awesome people!! We deal with Alex and Chelsea quite often and they are amazing!! Chelsea makes you feel like part of the family and she handles all of.our questions with ease! Thanks again guys!!
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September 2023 by Gwynndolynne Buster
Josh never disappoints with his customer service and knowledge. A great office!
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August 2023 by tirdad nickchi
We have been customer of Ben for nearly a year. He has been exceptionally supportive with our insurance needs. Highly recommended
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August 2023 by Daniel Hooven (Hooveycraft)
I was recently switched to Ben Torres after being a long term customer of Joe Simpkins. So far I have no negativesToday I switched my old cars insurance to the new one.Took less than 10 minutes, now I just need to wait for my appointment at the Secretary of state.
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May 2023 by Doug Steiner
Stopped by Ben’s office unannounced and found him and his team to be engaged and friendly. Full disclosure, Ben is a State Farm colleague, however I would expect the same reception for anyone interested in doing business with the agency.
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May 2023 by Doug S.
Stopped in unannounced to say hello to Ben, who is a colleague, and found him and his team to be warm, friendly and highly approachable.
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October 2022 by Tony Volante
Ben and his team do an amazing job of putting their customers first. Ben is a very knowledgeable and friendly agent and his team is always there to help you with all of your auto, homeowner and life insurance needs
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October 2022 by Ryan Beisel
Ben Torres State Farm office is very helpful. We’ve had two insurance claims on our property and both were handled extremely efficient. Any documentation requested was handled properly by Melissa.
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September 2022 by Brad Gray
We had a great experience with Josh at this office. Not only did he go out of his way to help us with life insurance policies for ourselves and our children, he spent the extra time to go over our existing homeowners and auto policies with another provider to compare prices for us, and ended up saving us a considerable amount of money switching.
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July 2022 by Ann Arbor Local
Have always had good contact with Ben and staff, the receptionist Michelle could be a bit more kind and/or exercise some simple customer service techniques to make the client feel welcomed.
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July 2022 by Alicia Adzima-Clossick
Definitely not a very honest person to be working with. I won't go into detail for legal reasons, but I would take your business elsewhere.
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May 2022 by Vincent Alessi
I signed up for apartment insurance online, but despite our lack of initial contact Ben treated me with the respect and promptness of a long time client. I would recommend his services and will use them again in the future should i have the need.
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April 2022 by Nili Tannenbaum
Ben and his staff are experienced, knowledgable, efficient, and very helpful. Our long-term State Farm agent had retired and after years of familiarity with his staff, we were very grateful for the excellent care we have received from Ben and his office, including dealing with a claim caused by an errant driver. Outstanding!
