September 2021 by Helen Bryant
I Just Love all the kind people that work there Thank youuuuu
September 2021 by Candace Winslow
No tea kettles/teapots. Verified with service desk, but they didnt know anything. 1 brand of stove-top expresso pot. Low in stock in a few other areas, too. Average prices and quality.
September 2021 by Eric S
Incredibly narrow selection of colour palettes, you'd think if you want an orange bath towel this would be the place. Only go here if you want drab colors from yesteryear
September 2021 by M T
Where is the dedicated return desk????? I have been twice, driven 20 miles, and one long line for purchasing AND customer service. I have now left twice unable to wait for the LONG line to return goods. I love BBB but giving up on this store and will drive to Brighton.
September 2021 by Mohammed Asaker
This is my first time to visit bed bath & beyond.One of the emplyee called Rosa, was very helpful. Truly , I appreciate her support and patience.
August 2021 by Tiffany Sensoli
I love bed bath and beyond but this particular store has perhaps the worst customer service I have ever experienced in my life. I am absolutely appalled. I am sad to say this is my first negative review.I called this store to speak with an associate regarding my wedding registry. The first woman to answer said "who are you holding for?" Before I could answer, she hung up. On my second call, a male answered and asked again, who I was holding for. Not knowing what to say, I answered that I only needed to talk to an associate. With the most rude and condescending demeanor, this man demanded I tell him who I'd like to speak with. Before I could answer - he slammed the phone to hang up on me.My Fiance, who was on the call with me, and I were astonished at how disrespectful the "store associate"s were to us when we called to ask a simple question. This store is lacking in its ability to provide thoughtful and considerate customer service. Please be aware, the ability to be kind and courteous is absent in those who man the customer helpline.I truly wonder if the store's manager is aware of this.
August 2021 by Robert Wang
I bought a Wamsutta Hotel duvet cover about 3 years ago. The buttons had fallen off. I brought them in to get replaced under the lifetime warranty. The store manager, Elizabeth, and said that she probably didn't carry the same product, but that I could go take a look what other Wamsutta products she had. She replaced my old one and gave me the new one. I was really happy that did right by the customer and didn't make it too complicated for me.
August 2021 by Louise Lewis
The mgmt. team doesn't know the proper procedures of how to treat Senior Citizens!! I feel that some of them are very DISRESPECTFUL!!!
June 2021 by Timothy Forbush
I was looking for a shower liner and an anti skid bathmat. I quickly found both without any help. The store is laid out very well
June 2021 by Marsha
Always fun to go and look around for ideas. Checking out was flawless but couldn't find help finding an item on the floor - new experience not having someone ask if I needed help . . .
June 2021 by John Lipham
Excellent varied inventory, friendly and knowledgeable floor personnel and cashiers
May 2021 by Andrew Hunt
Have a good number of options for most common kitchen items and appliances.
February 2021 by Rhiannon B.
Friendly & helpful employees, when you can find one other than at checkout!
February 2021 by Alex Hood
normally an easy customer to please but I am extremely unhappy with their new return "policy" that is posted in a long and very small text at each register. apparently if you have opened an item from their store, you cannot return or exchange in any fashion without a receipt. when I asked for the reason I was told it was bc BBB has lost money when returning items without receipts. I got this as a present and it was bought with cash, my 85 year old gramma can't find the receipt. so now what? I throw it away? being told by the manager that she is absolutely ok with me walking out unhappy and feeling ripped off vs them taking responsibility for their broken product was hurtful and wrong. im glad BBB saved a couple bucks vs keeping a long time customer. ill never shop here again and clearly they don't care.
January 2021 by dave walsh
They were extremely helpful when my Mom got the wrong coffee machine sand lost recipe. They were understanding and though corporate policy made 20% come off the price, I was able to solve the problem and get them the right coffee maker.