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“Jeremy Shaffer is the most knowledgeable mortgage banker I have ever run across in my career as a wealth manager. He has helped countless clients out whether or not they are ready to move forward with a home purchase or refinance or home loan options with no pressure. Highly recommend him to get educated and get on the right track towards your home goals.”
“We worked with Jason over the course of a couple months to first secure a home in a tough buyers market, and then to close on our home. He was lightning quick, helpful, and thorough. He was patient through shifting asks and messy timelines while maintaining effectiveness.”
“I recently changed banks to First Merchants! I've never had a bank go above and beyond like they do! Especially the branch on Williams Road in downtown Ann Arbor!! They take the time to sit down with you and work so hard on whatever you may need! Most importantly, they're always there to listen if you may be just having a tough day! Whatever it is, their genuine care is something I've never experienced at any other bank! I have such deep gratitude for Haylee, Christine, and Janice! They are really are there for their customers, and I cannot thank them enough! ??”
“Ann Marie was awesome she took her time and was very patient with me and able to assist with my needs with the website ..she is truly an asset to your organization she took her time and made call to assist me she is surely a keeper”
“I LOVE YOUR BANK YOU DO PEOPLE GOOD AND YOUR SO KIND AND CEARING THAT IS WHAT I LOVE YOUR BANK AND COURTEOUS THANKS FOR BEING A GOOD BANK !!! AND MAY ALL THE STAFF HAVE A BLEST NEW 2021”
“I have been very happy with University Bank. Mark Koepf is 'my guy' at that bank and has always been incredibly helpful, friendly and thorough. Great bank!”
“Danielle is awesome! She always makes my experience great. Although the banker who helped me today was given customer service incorrect information and I had to explain to her what the issue was from Danielle’s standpoint.This same banker said have a great day after the issue wasn’t resolved totally I told her I’ll try she then says try hard like who says that when someone seems frustrated about the issue already. The problem wasn’t resolved until Danielle took the issue into her own hands by going above and beyond for me. Also the issue was no fault of my own today the ATM was out of currency.”
“The staff is very friendly and I've almost never had to face long queues. They also took the effort to check with me regularly for the status of an international wire transfer I had made, which was getting delayed.”
“Thanks to Souraya Saad's kind and professional assistance, my family and I were able to open our individual accounts. She also provided us with various financial information. We are deeply grateful.”
“Meghan helped me setup and move my business accounts to DFCU. She was very patient and helpful in getting everything moved over. She has helped me in the past with personal accounts and auto loans. She is great to work with and would highly recommend!”
“Northstar Bank has been a wonderful partner in both my business and personal finance. The depth of experience and knowledge they all posses has been a wonderful resource I’ve relied on for over 10 years. They have consistently overachieved and delivered on my financial needs. They have been a critical part of my business success.”
“Very polite; usually no lines. I just don’t like it when the tellers ask me what I’m doing this weekend. Or when I ask for a roll of quarters, they say, “Laundry day?”. They are told to be personable, but this is over the line I feel.”
Closed
4141 Jackson Rd, Ann Arbor
Banks
“I have belonged here for over 30 years. They have helped me with many financial issues. Every staff member takes time to make sure your banking needs are met.I can’t recommend them enough. I use the Jackson Rd branch which is near me!”
9AM - 2PM
100 S Main St, Ann Arbor
Banks
“This isn't the most convenient location if you're driving but great for walking. The management and staff are so nice! Always very helpful when I have called in with a question. I think they're really amping up their customer service because the branch manager is always friendly and chatty, plus they all say goodbye when you leave. All and all a pretty solid banking experience.”
“UMUC is fantastic! The Plymouth Road branch and staff is always very helpful. From credit cards, to auto loans and help with online applications I have always been met with a friendly reception and professional help.I highly recommend UMCU.”
“Lake Trust Credit Union has been faithfully serving me for many years. The tellers are helpful, considerate, and kind. Thank you to each of the employees there.”
“Everyone we have worked with at DFCU has been very helpful in navigating the home loan approval process as well as opening new accounts. Very patient and accommodating offering excellent service and products.”
9AM - 1PM
2901 Plymouth Rd, Ann Arbor
Banks
“i work at the shell gas station down the road from this bank we bank with them so i come to this bank all the time since the start i have never had any trouble with them very friendly service everyone always has a smile on their face always a smooth transaction always greeted at the door no hassle no headache would highly recommend this specific bank”
“I had great experiences at both branches in Ann Arbor. Lachel at Stadium was absolutely wonderful. She was patient and thorough. I would recommend LT to everyone.”
“Carissa is amazing. Professional, courteous, friendly, and knowledgeable. I needed some urgent help and she was right on top of it. Great customer service is not something that is a norm nowadays. To encounter people like Carissa, it truly makes a difference.”
“Morgan (an associate) helped me out a lot. Tried to get a medallion signature, this location doesn't offer it but he was very knowledgeable and helped direct me to two other branches with this service and the name for who to reach out to.Very professional but very busy.Highly recommend coming in person, there's a reason they can't pick up the phone (1 associate, never stopping line)”
“My husband and I are temporarily working in the US from Australia and we have been with Bank of Ann Arbor ever since. We travel a lot and love how low the international transaction fee is with this bank. All staff has been extremely nice. Joe always goes above and beyond to help us!”
“Everyone is always so nice and helpful. Quick service and great banking options. Love how easy/quickly I can get other currency's, there is a $10 fee (which seems fair) and the cash will come in two days! Also I'm a huge fan of Sonic Lunch, the free concert series that BoAA puts on every summer - so huge props to them!”
“Very professional staff, all covid conscious. Which is wonderful with everyone being so sick at the moment. Also several helpful insights to grow and maintain a healthy credit score. Definitely recommend this location over others.”
“I had been using this bank as a place to temporarily place some funds for a home purchase. The other day I ran into a pretty complex problem involving a cashiers check. The staff went above and beyond exploring possible avenues until ,with some flexibility in their part, they were able to find a solution. So impressed with customer service provided by the branch manager Sal Alihasan. I will definitely be moving my local banking to Key.”
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“Moving to Lansing, MI from out of state, a potential first-time home buyer, and on a short timeline, Ben Barber was the BEST HELP we could have ever asked for. Ben thoroughly educated us on mortgages, actively listened to our concerns about renting versus buying, and put us totally at ease knowing he was local and had our best interest in mind from start to finish. We have no hesitation in recommending Ben, a true Homes for Heroes champion, eager to help and support how and when we needed him!”