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January 2024 by Cliff Gondek
The team at Germain Audi went above and beyond my expectations delivering my new Audi Q7. Kudos to Patrick in sales and JP the General Manager. I love this car and the team at Germain Audi!!!
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November 2023 by Michael Toulouse
Twice I found a used Audi Q7 on your website. The first time I came in without calling and was told the car was unavailable due to it being in detail. Today I called first and was told that the car was finishing detail but could be seen. I spoke with Patrick and asked if I could come in in the next 15 minutes and see it and I was told that Patrick had another appointment and the dealership closes in an hour so he would not be able to accommodate me. This isn't the customer service experience that I would expect, if you are in business of selling vehicles, you should accommodate folks that want to see those vehicles and be transparent on your website when they are not available, this was very disappointing.UPDATE: Audi Ann Arbor noted that they would be reaching out re: my review a week ago and yet no follow up has been received. In the meantime I am now the happy owner of a pre-owned Audi that I purchased elsewhere. I'm sorry but you need to do better Audi Ann Arbor!
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August 2023 by GeRhonda Aiken
They are very unprofessional at this location and we went to the Farmington Hill Audi where we were appreciated. They were very rude and acting racist with my fiancé. The other dealer recognized they put in a recall that was never done on his vehicle….They deserve 0 stars..they are the reason I decided not to even purchase my Audi truck from them.
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June 2023 by Rick M
Had a great and seamless experience with transitioning from expiring lease to new lease. Huge thanks to Mo at Germain Audi. Definitely recommend him!
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May 2023 by Mike Classic
The service department is very busy and did a good job of explaining the delays. They got me in and discovered the issue is a big one and gave me the option to have them do it or take it somewhere else due to the current delays. They noted the issues in a report so I could have it on file. Any Mechanic in Michigan has the ability to take as long as they want to fix a car. Ann Arbor was nice enough to say if we do it it’s going take a while and give me an option. They are honest group and are definitely not in need of work. So a true diagnostic is being done with realistic completion dates.
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April 2023 by Joshua Davenport
Purchased my brand new Q7 from them and am extremely happy! Also, the service department is great! Got me in and out quick for an oil change and to fix a tire.
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March 2023 by Donald Choi
Terrible customer service, communication and huge back log 2 months. They are a bunch of scammers. Took my car in for two problems and they couldn't do squat and charged me for 2 hours of labor. I got nothing out of it. I figured out an electronically problem eventually myself which they had NO answer for. Don't get your car serviced here. Ended up taking my car to Lansing and it was better.
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March 2023 by chicagent
I want to commend Noah' from the parts department for exceptional customer service today in the ice storm... He remedied my situation with empathy, world class service, and appreciation for me being an Audi owner... If I could give HIM ten stars, I would...
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January 2023 by Lance C.
Tried trading in my Audi Q8, they gave me the lowest offer from any dealer by $10k they do not even value the same cars they sell. The offer was $12k under KKB Good Trade Value. Will never come back or buy another Audi again. Audi of Ann Arbor was serving the SUV too.
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December 2022 by mo Alsaidi
Bad customer service. Parts department is clueless. They do not take accountability seriously. They blame COVID for the most basic human function. Bad communication.
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November 2022 by Kimberly Craig
This was hands down the best car buying experience ever! My salesman, Mo, was superb! He was not only very nice but very knowledgeable and that really made my first EV buying experience a great one!I’ve been driving Lexuses for 25 years but I love my Audi e-tron so much that I can’t see buying anything but Audi from now on!
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November 2022 by A E
Customer service is a joke! They had my car for 4 months(had an appointment)and did absolutely nothing to it, just kept it sitting on their lot, not even offered or given a loaner. They duck and dodge your calls and give you the run around. I shouldn't have to do "pop-ups" to find out about my car then everyone is looking stupid and lost for words! Everybody wants to get paid but don't want to work. I thought this one would be better than the one in Farmington Hills after my bad experience with them but guess not. I would fire everyone. How and why are you still in business? No need to respond with your meaningless comment because you don't care!!!
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October 2022 by Nitheesh Kurapati
Bad customer service. Its been two weeks since I dropped off the car to replace the fuel pipe but haven't heard from anyone. Kept calling everyday to no help.
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August 2022 by JB Klink
Absolutely pathetic Customer Service. I have an Audi Q3 that is due for it's 45k maintenance checkup. I attempted to make an appointment. I spoke with a Dave (Service Dept) who was a complete j*** about it. My 45k maintenance checkup was pre-paid with the purchase of the car. Dave stated that this free checkup expired in February and that I would have to pay $225 if I still wanted the work done. I was never notified by this Dealer that my pre-paid work was going to expire. They could have sent an email, phoned me, or even sent a text. Stay away from this Dealership. They don't deserve anyone's business!
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July 2022 by Twisha Patel
Amazing service as always! Joe and Pat have helped me with my SQ5 for years. They provided high quality service and are always willing to answer my questions. I needed emergency maintenance and although I waited until the last minute - Joe made sure to fit me in so that I wouldn’t cause any damage to my vehicle! Given the current state of shortages galore in every field, it is nice to see that some places still prioritize customer service and Ann Arbor Audi Service Department sure is one of them. Go see Joe and Pat today - highly recommended!Service: General repairs & maintenance