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February 2024 by Robert Thompson
Solid local bank. Friendly and helpful staff.
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August 2023 by Rebekah Du Bois
Troy Fairbanks and Gary Dowling were fantastic with a recent mortgage we received through First Merchants Bank. They did a great job getting us a very good rate and we closed on time. Highly recommend working with them!
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December 2022 by Sonya D.
Terrible service. Business account. I had a check stolen and altered. In-person the bank staff made it sound like it would be simple to have it corrected. Three weeks later they know nothing. No trace can be found of the affidavit. In the meantime I had a call from the security department telling me how I could protect my account from issues in the future for a mere /s $75 a month. So plan to pay $900 a year to keep your account safe.Yesterday the entire website was down for an extended period of time. I've moved most of my funds and an just trying to get this resolved so I can leave entirely.Please keep your assets safe. Do not bank with First Merchants.
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November 2022 by Account Administrator
Level one was ok but first merchants is just horrible. You must get approved from this bank to withdraw funds from your own business account at the ATM.I have never encountered such restrictions at any bank.It's been over 4days. No follow up on their end. I'm switching banks. This is way too much work just to have access to your own funds. BEWARE
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December 2021 by Erica Sawyer
This place is horrible. Their ATM ate my card for no reason and they literally could not help at all they said I had to contact my own bank to get a replacement card and couldn't get it out of the ATM!??!?! It makes no sense. Thanks for ruining my weekend. Terrible customer service.
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October 2021 by Steve weiss
Level one bank will not help you should your card get compromised. They will tell you that another department handles x or y and give you a run around. There is no follow up with customers. No reason to do your banking here.
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June 2020 by Drew Hutton
Ann Arbor State Bank was the best. Level One Bank is the absolute worst.
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January 2020 by Rachel Heidel Potts
We opened savings accounts for our kids and the whole team was wonderful! They were patient, kind, and helped educate the kids about their accounts and what saving can do over time. We are so happy with the personal service and attention we received then and ever since. We take small deposits in on a regular basis and they are helpful and patient every time we’re there. Thank you to all of you at Ann Arbor State Bank!
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November 2019 by Judi L. Dent
Better ability for foreign ATM transactions.
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August 2019 by S. A.
Five stars all around to Ann Arbor State Bank and mortgage officer Sean Breeden! I called Ann Arbor State Bank recently when I was shopping for a new mortgage. My realtor, Julia Brenner of ReMax, recommended that I go with a local bank rather than one of the big national names since most sellers consider it to be a much stronger pre-approval and would therefore strengthen any potential than we would make on a house (a very good thing in this tight A2 market). Wow! I was blown away by my experience. Sean Breeden was amazing every step of the way. He responded quickly, and patiently and graciously answered all of my many questions (at one point I think we had 22 emails going back and forth) and gave me such clear, direct information. I shopped other local banks as well, but no one came close to Sean's professionalism and expertise. He got me a fantastic interest rate and worked hard to help us close early. What is usually a very stressful process was, in this case, a wonderful experience. Thank you, Sean, and AASB!!
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October 2018 by ebo s
they are one bad bank they decline my purchase over the phone and I have lots of money in my account .
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May 2018 by Jenny Darling
Inaccurately flagging my card for fraud on a Saturday during a holiday weekend with no active number to call has caused a NIGHTMARE. I have to get gas. No other cards or cash. SERIOUSLY?!?!?!?!? Guess it's time to get a new bank that doesn't only have local non-24-hour phone numbers to reach. UNREAL!!!! ...I never got a text, email or call. I finally went to the website & called the Visa service number. They gave me an 800 number to try. I've tried verifying payments 6 times now & still can't get my card to work. I will be canceling my account ASAP.
