-
November 2023 by Emily Lemmer
The BEST car service I’ve had in a while! They were so kind, explained everything to me, prioritized the services needed & fixed my Hyundai as promised. They gave it a car wash & asked if I’d like an oil change since they noticed it was needed, my car is looking & feeling GREAT!
-
November 2023 by Ted Kidd
Purchased a new vehicle from Fox Hyundai and the process was easy from start to finish. Make sure you see Lou for your purchase, he is great! Hyundai vehicles have tremendous value for the price.I haven't had service at this dealership yet so I will try to remember to update my review after a few visits for scheduled maintenance.
-
October 2023 by Janggun Jo
I felt no problem or no stress during shopping in Fox Hyundai. I have experienced best in Fox Hyundai. Especially, the agent, Alex, helped me a lot. He is very good, nice and kine. I will recommend him to my friends.
-
October 2023 by Skye
Truly unbelievable! I had my 2013 Hyundai Sante Fe fully serviced by Fox on 28 September. I paid (all total) approximately $2000 for updates and any diagnostics, etc. that my 2013 Sante Fe needed (it has 96,000 miles currently). On 6 October the car was not accelerating properly and the engine light came on. I called Fox and left messages for both the Service Manager Mike and Matt in the service department. Nothing……. absolutely no call back no response, zero!!! This was incredibly disappointing and not to mention inconvenient as heck!! I had to take my car to a local mechanic and get it diagnosed. It was a failed Turbo Actuator. It’s just amazing to me that I received no response whatsoever from Fox. No way would I ever purchase a vehicle from this dealer.
-
September 2023 by Nevan Schatz
This is a review regarding my first experience in the service department, not sales.Unthoughtful and extremely unaccommodating for their customers, compared to Suburban Hyundai in Troy.The worker who assisted me and inspected the vehicle suggested immediately that my handicapped and disabled mother and I walk a half a mile to and from the facility to go to a Coney Island if we wanted to grab a bite to eat...Fox Ann Arbor Hyundai sells and services vehicles and you can't afford or figure out how to accommodate your loyal customers at a simple $5 or less Uber/Lyft ride?!They couldn't of simply had us sign a piece of paper and throw a temporary plate on one of your current vehicles? What a joke.Needless to say after 2 hours with no updates through the entire visit, we arrived back to the facility and the car was sitting already finished and I had to go to the desk to request my keys. Left not wanting to return and willing to drive twice the distance to another facility that's more thoughtful and accommodating and appreciative towards their customers.
-
September 2023 by Kim R.
We had a great experience buying our new Hyundai here. The new sales manager, James, and salesman, Anthony, were both great to deal with. We walked out feeling like we got a good deal on a beautiful vehicle. If you are looking for a new Hyundai I encourage you to look here first!
-
September 2023 by Michael Africa
Service visit went great. Courteous staff, check-in was quick, all service / issues were addressed, and work was completed on time (estimate was given.) Tech (Neil) went above and beyond, will be using Fox Ann Arbor Hyundai for service again in the future.BTW, we also visited Fox Ann Arbor Hyundai when first looking for an I5. Alex was very helpful and patient with us. Had Fox AA has the model/trim we wanted, we would have purchased from them (ended up purchasing from Maple Hill Hyundai instead since they had what we wanted.)Overall, Fox AA Hyundai is an awesome dealership.
-
August 2023 by Chris Stockbridge
I had a great experience buying my IONIQ 6 this month. Ryan was knowledgable and easy to work with. Test drives, by myself and with the family were quick and efficient, and the purchase experience was smooth also. The pricing on my new car was clear and honest, and both the sales and finance team were easy to contact via phone and email.
-
August 2023 by Eric Pierson II
Went and got a 2023 Hyundai Venue Limited from Alex and the team. They were super helpful in coming to a decision and explaining everything. They were also super patient too as I work throughout multiple states. So calling and signing paperwork digitally without being in person was made super easy. Thank you!
-
August 2023 by Steven Sonoras
This was the most friendly and efficient car leasing experience I have ever had. Ryan was helpful every step of the way and ensured I got exactly what I wanted, for the price I wanted. I could not recommend Fox Ann Arbor Hyundai enough!
-
July 2023 by Mugsgame _
Bought a maintenance package but they don't tell you that you have to schedule more than a month out for an oil change. Sales person doesn't pickup or return calls. Service department is hard to get a hold of. I would not suggest this dealership.
-
July 2023 by Anna Feeny
Had a really great experience at Fox all thanks to Alex! We needed a car but dreaded spending time at a dealership for all the obvious reasons, but Alex was straightforward, kind, and helped us get into the right car within our budget. There were no games or sneaky extra fees, and Alex was upfront with the vehicle’s history and pricing. He helped us navigate a trade-in and even stayed a little late when the bank took longer than expected to issue the check. Honestly Alex made the whole experience a pleasant one. We’d for sure use Fox again and recommend it if you’re looking for a smooth dealership experience!
-
June 2023 by Lori Fera
Recently bought a 2023 Palisade Calligraphy with James. James is THE MAN. He is knowledgeable and direct. He knew the car I wanted was a “unicorn.” He kept my info and contacted me when they got one in. His communication was perfect - responsive but not annoying. His timing was perfect. He “kept it real” by giving me realistic expectations. No other dealers had the inventory like Ann Arbor, and the other Sales Reps did not know their own inventory remotely the way James did. Considering a Hyundai? Go out of your way and buy one from James at Fox Ann Arbor. You won’t be disappointed.
-
May 2023 by Stacey Ryan
We got the Tucson hybrid and absolutely love it. James Reeves was professional, courteous, knowledgeable, and a great person to work with. He kept us well informed during the process and helped make this a very smooth transaction. He also checked in with us afterward to make sure we were enjoying our new vehicle and to see if we had any other questions. Absolutely top notch service and customer satisfaction. We highly recommend James and Fox Ann Arbor Hyundai.
-
May 2023 by Theresa Andare
We had a great experience buying our new Hyundai Palisade here. James was outstanding and did an excellent job of keeping us updated on delivery and walking us through the whole process. We really couldn’t have asked for a better experience and would highly recommend James, Nick, and the whole team at Fox Hyundai Ann Arbor!
