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October 2023 by Lynn Zwinck
They knew exactly where things are, and so helpful with a battery replacement.Next time I need a key copy I’m definitely going there. They have really fun key designs with hobby themes. ??
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October 2023 by Mother Nature
Refused us service. Said the machine wouldn't accept our 20, told us it was counterfeit. Strange because it came out of an ATM. They didn't have a marker to check it, however when I checked it at with a marker somewhere else, it was real. Incredibly rude, terrible customer service. Will not be coming back.
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September 2023 by Lindsay T.
I am constantly finding a new home project to work on and run into more complications than some folks may as my husband and I have an old home 1950 which of course comes with lots of fun unique sizing of everything and strange setups. I have found the product selection, the staff and their knowledge (each person may have a speciality over another of course but not everyone can possibly be an expert in all things) and if they are not sure they will always find someone who does know how to help me. I have found this store to be refreshing particularly as a woman as I am oftentimes given the label of "she doesn't know what she's doing". I am actually very handy and impress my male friends more than they'd like to admit. I've been handy since I was a little kid fixing things before my dad got home from work so my mom wouldn't have to deal with holding the flashlight over him for 7+ hours trying to fix something he knew nothing about. I am treated with respect and their employees are not only friendly and proactive without being annoying they assume I do know what I'm asking for even if I may not, I applaud their team and leadership as it creates an environment that I feel excited to be in and confident I will be helped by someone who is capable of helping or honest enough to say they are not an expert in that area but will find someone who is and do some research of their own and listen in so they can learn too! I was floored by this particularly last time I visited the store. Thank you for providing a great experience and knowledge to help me figure out what I need and next steps to tackle my many many home projects. I always find the coolest gifts in here too, there are so many hidden gems.Below is a project that we were given advise on for how we wanted the end product to look, how to safely place everything and what products to use without breaking the bank or our sanity.
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September 2023 by Michael masserant
Under performing & underserving ; website shows merchandise in stock at specific locations then to find incorrect, told by store staff website is horrible, then ACE "Rewards" not only requires 99% of credit dollars given underder condition of minimum amount to be spent again but will NOT send credits that are redeemable at more than ONE location ! Hmm, is it thr franchise owners or corporate office that makes ACE a far less cunsumer, service directed retailer?
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September 2023 by Venson Toreja
Went in looking for a replacement bolt for a folding desk. Staff helped me find the single from their tray selection. Terrific service!
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August 2023 by Andrew Chang
Friendly and helpful staff - a local favorite, well-stocked
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June 2023 by Diane Bondie
Service was quick and efficient. Bought a stiel mini chain saw and some mulch which they kindly loaded into my truck.
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June 2023 by Kathleen Martin
Great selection of products, great prices, great sales and..great, friendly staff!!!
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June 2023 by Kevin Doyle
Five stars is not enough. Once again today they saved me money not selling me something I thought I needed. They were right. Best little hardware store in the area. Extremely helpful staff.This should be a new review but they only let me post one. Went here again today (5/12/23) with something specific I wanted to buy. They had it in stock; however, when I described what I needed it for, the always very helpful staff directed me to a better solution at 1/3rd of the cost. Ten Stars!
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June 2023 by Richard J
Had what I needed. Pleasant check out. Took a little while to find what I wanted though.
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May 2023 by Shane Daniel
Always helpful and has everything. Great staff of knowledgeable value
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April 2023 by Dale Willson
Helpful people. Did not have the item I was looking for
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March 2023 by Jennifer Tislerics
Helpful staff, and a wide variety of products for just about any need!
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January 2023 by Ann Arbor Hardwoods LLC
Good staff well stocked store fair prices.
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December 2022 by S. H.
After going to Lowes and Home Depot, I decided to go to Aces. It's always had a more small hometown feel which I like and I feel like the people tend to be a bit more skilled in this store than the other 2 competitors.Anyways. After purchasing my mom a countertop dishwasher I was trying to find a faucet splitter or maybe a faucet adapter, or both? Really, I wasn't sure. Went to the 2 aforementioned places and they tried but weren't completely sure. Went to Aces and met a really cool man named Carl who told me about faucets and his experience with his own countertop dishwasher. We began to youtube and try and figure it out. Turns out the part I needed came with the dishwasher. Yet, he was gracious and laughed it off with me. I felt kind of bad but he was SO kind and thought the whole ordeal was comical; which was relieving after feeling like I had just wasted 15 minutes of his time. This will definitely become my FIRST stop instead of last when I'm heading to the hardware store.
