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January 2024 by Shamus C.
i know these people won't care because I've been trying for days but advertising 24/7 road service and then not providing it should be illegal. I've reported this business to the BBB (they have 1 star) it's 15 degrees today, they say it's too cold for them to come. so everytime it gets cold IN MICHIGAN you won't be considered for 24/7 roadside assistance. well in a state where it's cold 6 months out of the year I highly reccomend canceling or not even purchasing a membership in the first place. also they only have 8 drivers for a city with over 120,000 people in it.
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January 2024 by J
The worst car insurance in the state of Michigan
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December 2023 by Georgy Shukaylo
Very friendly and fast service. Came in to get my IDP done and was greeted with smiles. Everything was done in under 15 minutes.
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December 2023 by Cheryl Pelava
Very prompt and competent and friendly service over the phone
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November 2023 by MeMyself I
Don’t waste your time, if you’re trying to obtain an insurance quote via direct phone call to this office. Unfortunately, I cannot give zero stars, which exactly represents the COMPLETE LACK of service that I received.After four tries, I gave up. Not once did a human being answer. When I used their POS phone system, indicating that ought to get two quotesies from them, never did anyone answer in that department. When I did leave a message, with my stated purpose and contract information, still no response after a week.That says VOLUMES about a company that I have done business with for 45 years. Yep, I’ve been a AAA member for 45 years, and they’ve been my Insurance Agency of record, in multiple states, for that ENTIRE TIME ‼️ As of today, not any longer…It’s PATHETIC when you call THEM, trying to give your business/money to THEM, based upon a decades long relationship with this company, and you literally cannot even reach ANYONE. I was a former customer of this exact office, and attempted repeatedly, to give them my business for around 7-10 days. Zero chance of me EVER giving them my multiple policies ever again ‼️You cannot even say horrible customer service, because you LITERALLY cannot reach these fools. Unless I receive a direct reply telling me that this office has burned to the ground, and their phones were out from mid -end of October, there’s zero excuses for never answering phone calls directed to their insurance department at the Ann Arbor office ‼️ Nor failing to respond to voice mail ‼️I’ll NEVER recommend doing business with the Main St. AAA office in Ann Arbor, MI. YOU SUCK ‼️
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November 2023 by Sam Abuelsamid
Went to office to get international driving permit. Checked in quickly and had to wait about 10 minutes
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September 2023 by david collard
takes way too long to get through to them on the phone. I am currently at 45 minutes and still waiting just for a insurance coverage update. Ridiculous.
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September 2023 by c adams
The triptick and mapping person is very kind and helpful !
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May 2023 by Charles B.
Used on line app to file accident then sat on side of the highway for two hours waiting for a tow truck that was said to be there within the hour. Tracking is not available in the Ann Arbor area for the ticket??? Now the hassling will begin regarding the repairs. Member for 21 years but moving on!!!! Never get good service or efficient service.
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May 2023 by Carrie Williams
Excellent service. Getting my international drivers license was quick and painless.
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February 2023 by Debbie Elliott
Agent Rachel Golema is so informed and helpful.
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November 2022 by Chester H.
I will never recommend AAA to anybody their road service is terrible they left me sitting at a rest stop and could not do nothing for me. They couldn't tow my car where I wanted to tow go they wanted to tow it somewhere where they can fix it close to where I was at when I was 100 miles away from my house so what was I supposed to do stay at a hotel wait for my car to get fixed who knows how long it will take. They could've just told it to my house and I would've been safe at home wouldn't have to spend all the extra money and I was familiar with the area so I can take it to my mechanic shame on AAA for letting this happen to somebody that pays good money for road service and this was my first time using them way to go AAA
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November 2022 by Roy Jacobson
This is an excellent company to contact if you have water damage issues. I couldn't believe how quickly they removed mold from our home, and their team is amazing and attentive to your needs. I endorse them.
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August 2022 by John H.
Stopped in here twice this week. Nice clean office but it depends who you get as to quality of service. Today a blonde lady was helpful with a good demeanor. However, the last time another lady was curt. Forget about the elderly gentleman at the first station who wasn't busy both times I was there, but did not greet or offer any assistance when he was doing NOTHING (waiting to retire?). What are they thinking putting him by the entrance?
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July 2022 by Andres Blibeche
Locked out of the my car, AAA app told me an hour ETA. No call from AAA dispatch, nothing. I waited for 4 hours. Nobody came. I was able to have someone drive a few hours to bring a spare fob so I finally got back in without the help of AAA. AAA calls me the next morning asking if they can be of service. The only thing they have to say for themselves for not providing the service they offer is, “sorry”. Basically if you’re stuck somewhere, dont call AAA because you might as well be there all night.
