Dean Arbour Alpena provides a welcoming environment for customers looking to buy new or used vehicles. The showroom features the latest models, including the F-150, Escape, and Explorer. The staff is described as very friendly and helpful, with many customers praising the knowledgeable sales team. One reviewer highlighted a salesperson who was informative and attentive, addressing service needs promptly and professionally. While the service experience is generally positive, there were a couple of minor drawbacks noted. Some customers wished for a complimentary car wash after service, which they have experienced at other dealerships. Additionally, the online appointment system could be more user-friendly. However, a customer who received a quick tire repair while visiting Alpena noted the staff's willingness to assist despite being busy with other jobs. Overall, Dean Arbour Alpena is recognized for its excellent customer service, knowledgeable staff, and a no-pressure sales approach, making it a recommended destination for vehicle purchases and maintenance.
I always have such a good experience. Specifically with Veronica she always works hard to get me into the vehicle I want. She makes the process seemless. She won't disappoint.
January 2026
Warranty work. Good service, experienced technician even offered a cup of warm coffee
September 2024
The process was quick and easy start to finish. Kenny allowed us to do what we needed on our end to make the sale work for us and he wasn't pushy. Adam got us in and out of there in under an hour, which is probably the quickest I've ever experienced with financing.
