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July 2024 by Becky Switalski
Emily is a LIFESAVER! We literally coasted into the parking lot having lost all power in our car. Emily quickly diagnosed the issue was our alternator. As this was 12:30pm on a Saturday afternoon - and we were supposed to head back home on Monday morning, we weren't sure when/how the car would get fixed. Emily to the rescue! She called Bob of Bob's Muffler & Auto Repair, told him our predicament and he offered to fix it for us the next day (Sunday) so we could head home as scheduled. Finally, Emily recommended a local tow company to help us get the car over to Bob's. Emily is very knowledgeable, has exceptional customer service skills, and goes above and beyond. She put our minds at ease during a stressful situation and we are incredibly grateful for all she did for us. We have had nothing but positive experiences at AutoZone through the years, but our experience in Alpena tops them all. Thank you!
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July 2024 by BENITA GOLDMAN
Emily at the Alpena Autozone knows her stuff and goes out of her way to help! I started with one associate but it was Emily who answered my questions, jumped in to help me fix my problem, suggested a good value part and made sure that everything was working before I left the lot.
Give that gal a raise! She rocks! Excellent experience.
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May 2024 by Delyn Page
The employee's always very helpful and very knowledgeable, I would like to compliment them on that, they make a me feel very comfortable. Great place to shop for my auto needs.
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February 2024 by Roxanne Zaske
Excellent customer service.
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February 2024 by Sarah Pokorzynski
Very friendly employees Had to have my sons truck scanned for codes and pick up parts for my dad and I was in, waited and out within 20 min. Professional helpful crew.
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February 2024 by Corinne
The last time I went there which was about 5 years ago , in spite of handing the Associate my registration with the VIN # he gave me the wrong front strut assembly. I didn't find out it was the wrong one until I'd been sitting at the autoshop for 3 hours and an angry mechanic came out into the customer waiting area and told me it was the wrong part. My relationship with that shop
is not very good now because of what happened. AutoZone was good about giving me a refund when I brought the part back to return.
Please tell staff to be very carefull in picking out the right part for customers.
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January 2024 by donald simmons
Maybe hire staff that understands vehicles.
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October 2023 by Brooke Smith
shoutout to Bobby for fixing my windshield washer line right there in the auto zone parking lot. Your a real one ??
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October 2023 by Phillip Lindle
Got what I wanted and they help me out
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August 2023 by Joseph Demski
The technician was helpful
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August 2023 by Steven L
A knowledgeable customer service staff
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August 2023 by Mtnmi Mtnmi
Great service from Emily!
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June 2023 by Michael Kelderhouse
Could not find seat belt extentions but they told me about a different place to look
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June 2023 by June Wilson
They have good parts to help with your automotive needs
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May 2023 by Michael Horn
This is for Bob Cramer at store #4355! He was a life saver. Was camping in Harrisville, while out site seeing our truck over heated. Limped the truck over 25 miles to get checked at a Chevy or GMC dealer only to find out that they could not see us until the following week. Ended up at store #4355 shared with Bob what was happening. He not only had the parts in stock, but also sent us to a place to have it fixed!!! My faith is once more restored and will be forever thankful to Bob Cramer and store #4355!
