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November 2023 by Melanie Karsten
I always use them for all my returns. Very helpful and friendly. They have taped my packages for me, where as the post office makes me buy tape and do it myself. The location also makes it very convenient. You need to visit the boutique as it has so many cute items.
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November 2023 by Koen twigt
I went in this store with no idea how to return my package, and I printed the wrong size label. But the guy behind the counter told me he’d take care of it for me. In and out within 10 seconds, great service.
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September 2023 by Carley Sturdivant
They are always very helpful and friendly. I go through them for all of my returns and it’s as simple as dropping my package off. The times I have needed help with boxing things up or anything like that they have always made the process super easy and simple.
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August 2023 by JI MQ
0 customer service, rude and makes you feel like he's doing you a favor
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July 2023 by K Lane
I just stopped in coming from campus to see if they sold stamps while the lady was very friendly with saying hello. A guy came from back and told me no they don’t sell stamps. I can go to Family Fare, and I can purchase white out from dollar tree. I felt he was rude. It didn’t seem like he was saying it in a joking manner. He wasn’t interested in my business. I will be sure to never stop there again!
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July 2023 by jean graham
Pack and Mail was really helpful with an International package. Very pleased with the whole experience.
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March 2023 by Shannon Schultz
Only printing service in Allendale. They are very kind, professional and quick.
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February 2023 by Zach
Both were friendly and even helped me save $110 on my shipping return.
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January 2023 by C A
Thanks for always helping a fellow small business w our shipping needs and super fast and friendly!
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January 2023 by Bond, James
I have done business with these guys multiple times over the years. From shipping packages to printing house plans. I have always received excellent service and very reasonable prices. On multiple occasions they have gone above and beyond to help me out. As an example, I needed to ship a package but ran out of packaging tape. Figured I would just buy it there and finish it before having them ship it. They told me not to worry about it and took care of everything for me.
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January 2023 by Jacob Heethuis
Woman behind the counter clearly hates her job. She was rude to the elderly woman in front of me who was asking an innocent question and argumentative towards me before I even got to the counter or got 3 words out. Not worth dealing with.
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November 2022 by Melissa Dykman
Fast service and great prices.
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July 2022 by Lloyd A
I had to overnight a medical device to California and I felt best about sending it through the Pack Room. I had been to the websites of all these shipping companies FedEx, UPS, DHL and USPS to see about costs, printing my own labels, etc. They were not helpful in providing me with assurance that my package would arrive on time. The owner of Pack Room could advise me which service is most reliable going West and what his experience has been. That gave me the piece of mind to use the service he recommended.
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June 2022 by Thomas P.
I was very pleased with the responsiveness and support provided. I have done business here several times and I've always had consistently good service.
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June 2022 by David Bowen
Called to see about shipping heavy item, guy answering the phone wad very rude.He should quit and not do customer service.
