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December 2023 by muffinz699
First of all the check engine lights are on in every truck. Second of all they never answer the phone so don’t try calling. You have to go in for any information. Just pick up the phone ?????? They’re on there cellphones the whole time anyways I don’t get it. Good luck leaving them a voicemail, because your also not going to be called back so waste of time.
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August 2023 by Jawad
Awesome experience, very helpful staff!! This is your to go place.
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August 2023 by Lawrence Morris
They will work with you anytime
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April 2023 by Jorge Garcia
Best U-Haul in the area! Lady at front desk let me switch from pick up truck to box truck free of charge. Absolute professionals
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February 2023 by Eyad Alibrahim
very nice stuff...well orginaized ... every thing was done much faster than what I was expecting.one notice about the new style trailer hook/attachment (unadjustable cabler) ...the 5x9 trailer with ramp....is kind of super noisy to pull when its empty ...
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February 2023 by jerry Nemeth
Always the Easiest process with the friendliest people
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February 2023 by Sandra Rourke
Mary was great helped me get a uhaul right away she was very pleasant would use them again. Thankyou Mary.
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February 2023 by Edward King
Very professional swiftly took care of all about business
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February 2023 by Sara Ugie
If I could give a zero star I would. Horrible, horrible service. I had an appointment on a Saturday at 8am when they opened. I pulled into the property and there were customers waiting outside with the same appointment time. The associate and manager were late to work and didn't show up till 8:40am. I didn't get the trailer till about 9:15am, which put my day behind. When I was being helped I was asked if I wanted the insurance and Safetow, I declined (while the manager was having a full-blown conversation about her life to the associate)Then when it was time to check out I noticed they added the Safetow to my bill and they stated that they can refund me when I return the trailer. So the next day I return the trailer after hours. I completed the check in process. I called Monday to ask for the refund and the manager said she will have her associate complete the refund. Fast forward to a week later. No refund on my card. I called uhaul customer service and there was nothing put in the system. Idk how they are a third party for uhaul but that was the worst uhaul experience I've ever had. They dont care about there customers at all. If you can, go to a different location. I will never go back.
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February 2023 by Patrick Bell
Great service
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February 2023 by Jordan Dionne
I’ve used U-Haul many times in my moves, and this one was the by far worst. They failed to do any proper maintenance (or maintenance check if it was a vehicle they received) on the U-Haul I rented from their location. The brakes sporadically locked up while I was driving. Not only was this dangerous, it resulted in the U-Haul having to be towed - with our stuff in it. Prior to towing the U-Haul, I had to wait for hours to have a mechanic come to inspect the vehicle and a tow truck to pick it up. As a result of it being towed with a regular truck rather than a lift gate tow truck, my belongings were shifted and damaged (see attached photo). This, however, was the only solution offered by U-Haul. During the tow, the vehicle became completely incapable of being driven. Rather than being able to pull up to my front door, we had to walk all of our things an additional 100 ft. All in all, the U-Haul made the move much harder, and we weren’t even given a full refund. In fact, customer support said Allen Park U-Haul was supposed to contact us within two days of the call, and they never did. Instead, a partial refund just showed up on my card.Upon arriving, they were open (the front door was unlocked), but nobody was inside. I tried to call the number that the sign said, but the phone number led me to an automated recording saying they were closed. I couldn’t get ahold of anybody, and nobody was in sight. That should have been the first red flag.Bottom line, there are a lot of good U-Haul locations, but this is not one. I’d suggest renting from somewhere else.
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February 2022 by Aaron H
They gave us the wrong code for the self serve trucks so we had to go to three other uhauls until we got a car
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February 2022 by Greg Marut
Made a couple trips from Houghton lake no problems good service (Sandy) nice trucks & cheap
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February 2022 by Breann Pipkens
They were very polite and helped every step of the way. Clean Uhauls and absolutely fair prices. I will absolutely go through them again in the future! ??
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February 2022 by Deborah Carlisle
No problem
