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June 2024 by Darrell K.
I went here to pick up some supplies for a local property. The place sits near fairlane mall and I found out the traffic can be kind of heavy at times. It was very busy. There are many stores around this location so it can be tough to find. Once i arrived in the store I was greeted and asked if I needed some help. This was really surprising and helpful. Some of these big box stores typically do not ask you if you need help. They were very helpful and pointed me to the right direction for various items. The same service guide that asked me in the first place also asked if I found everything. Great customer service and a breath of fresh air. This trip was a great experience and was a welcome visit.
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September 2023 by Evil B.
I was treated like less than human during my install of my fencing I called everyone from the store to corporate to the installation company all bad will use lowes next time for anything I would not even buy a screw there to try to take advantage of a paralyzed man shameful.
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September 2023 by Elizabeth G.
Trash don't shop here. They offer curbside but they are lazy and won't bring out the stuff. As a disabled person this really hurt me because I kept calling and calling and they never brought my order. Once it was 6 pm they said I had to leave no more curbside.
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July 2023 by Leda R.
I purchased a hampton bay geneva sectional it was missing the corner bracket and cushion covers call the help line but that's a joke they can't help you unless you have the upc number not the model number isn't it hard enough keeping up with the model number I'm getting fed up with Home depot and hampton bay
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June 2022 by Sharon M.
Order W888669893... was delivered yesterday but guys refused to stack!!! Said I have to order a kit but it didn't say anything about that online when I ordered the set. Called customer service and they said I should have known!!!! What kind of BS is that??? They said I could order one and pay to have the guys come out again to get it up. I AM NOT PAYING AGAIN for them to come out. You should be responsible to send them out again being I didn't know. How do I file a complaint?? How are you going to fix this? Home Depot said they will not send the guys out again even if I buy the part because it's now considered an existing appliance. NEVER AGAIN!!!
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January 2022 by Will Sowders
On Jan 4th, 2022 Home Depot will be forcing employees to test for Covid, get jabbed, or lose job. No Law in place, no mandate approved by SCOTUS, it's all on the employer. This government pitted the employer against the employee. It's purely up to Home Depot to enforce. Let's see what they do.
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January 2022 by Ted J.
You know that they've got the best help here. I don't even need to write about it. I was looking for some parts for my screen door, and the guy gave me an awesome recommendation. When I got home I installed it and it works great. Now my door closes a little bit slower and doesn't Bang me in my ankle. Will definitely be back here again.
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June 2021 by Jessica D.
If you need to grab something you may find it but if you need assistance it is a waste of time. Went here for a semi plumbing emergency. Needed piping and a few other things. The aisles were neat, clean and organized. The service, however was absolutely terrible. No one was immediately available in the plumbing department, had to go over in a different department Asked one associate to send someone to cut and thread piping, the associate forgot. Walked to the paint desk, asked for them to call someone and waited another 10 minutes. Watched an associate walk down the aisle, place items on the shelf and quickly take off despite seeing many customers in the aisle. The associate never asked anyone if they needed assistance. Waited 15 more minutes, flagged someone down in an appliance aisle who promised to send someone. Waited 15 minutes and had to go in another aisle and show frustration for someone to finally come 5 minutes after that request. The person who came down the aisle...the same associate who placed items on the shelves and took off. Had to walk to that associate and ask her to cut pipe, only for her to say that Home Depot only sells galvanized piping, and that she only cut iron pipe because galvanized pipe would wreck the machinery. The problem with this: different locations actually do cut galvanized pipe. In fact, had a repair done once by a professional who stopped in and had his pipe cut at Home Depot. If the store doesn't have anyone available, it is fine to say that. What is not acceptable and what is terrible customer service, is having someone who does not want to do it and to have other associates not be willing to help. Would not recommend at all, go to a different location, or go to the Lowe's that is right around the corner - they even have signage to tell you what they will actually cut (including galvanized pipe).
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June 2021 by C W.
The only reason I gave it 2 stars was for Cassie in appliances. Polite and tried to do what she could when our appliances weren't delivered after i had refridgerator emptied and stove disconnected. I waited all day for phone call and my husband took off work and we get a call at 6:00pm that they weren't coming and i had to wait another week...if it was already on truck...why another week. I decided to cancel the order. I think they really need to find a different delivery service because I will not take a chance on anymore deliveries from them. Delivery person on phone wasn't the most pleasant. Sorry Home Depot...this customer is done!
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May 2021 by Kelly Pollard
Normally, the service here is awesome.. today, not so much.! The cashier was rude and reluctant to answer our questions, not cool.! The helper, refused to take his earbuds off and assist us in loading the 5 bags of mulch into my car, we had to ask another person, who was much more willing.! Hats off to Ali at the Allen Park Home Depot store.!
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April 2021 by Theresa Mckenzie
Lines were long
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March 2021 by Maurizio Dominguez
Working in retail isn't for everyone. Every "employee" we faced here proves it. Clearly they'd rather be somewhere else. If you can find what you're looking for elsewhere, I'd recommend going there instead.
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October 2020 by Jose Manuel Garcia
Went to look for paint for my porch. Guy in paint department was kinda rude. Prices are good though.
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September 2020 by Jeffrey H.
Rented a towable hole auger for 4 hours last night at the Home Depot on Waverly Road in Lansing, Mi. Towed it behind my truck which went fine accept it was missing a bolt that should have been in place prior to towing. While renting the attendant had to grab various cotter pins off other nearby equipment so I would be able to properly assemble the hole auger when on site. After an hour of usage the engine kept cutting out kept cutting out and was leaking oil from multiple seals at the get go. Machine was an older unit and really needed engine work. It should have been put out to pasture long ago. Anyway, I did the best I could and returned it and told the attendant about the issues. He didn't care. Neither will I when I need another rental from Home Depot. Not happening.
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July 2020 by A. I
I just got my window installation,todd and Boby were great and proffesional.thank u
