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February 2024 by Tom Zielinski
Efficient, friendly, knowledgeable, and thorough service. I now know how to run my BIS more efficiently and safely. Big thank you to Palmer Sylvain.Highly recommended.
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December 2023 by jordan sylvain
Truly a professional! You won't regret hiring them!
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September 2023 by Kathy Burmeister
Palmer was so responsive and knowledgeable. We highly recommend his services!!!
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September 2023 by Sara Harry
Black Duck Chimney has been our go to! We purchased our wood stove through them, because my parents purchased from them and had a great experience with them. We get all our maintenance done by them as well. Palmer is professional and very friendly. Prices are good, and he is very informative. I can't recommend this company highly enough.
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May 2023 by Rhiannon
Palmer was really nice and answered all of my questions. Got the job done, left no mess and was priced fairly. I will be calling them for the next chimney inspection/cleaning. 10/10 recommend!Services: Chimney inspections
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May 2023 by Nancy Bunge
Put on a chimney cap to keep critters out. Came back when the weather was nice and repaired high chimney on very old house at about half the cost of replacing. Mortared in between bricks and covered the whole chimney with a coating for a uniform appearance. Professional and friendly.Services: Chimney repair & restoration
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April 2023 by Kennetha Battle
Black Duck Chimney is amazing! They still came out to do a chimney sweep during an ice storm. He was very helpful with explaining things in regards to my chimney as well as my wood stove. Black Duck Chimney will always get my business.Services: Chimney flue cleaning
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March 2023 by Elijah Russell
Black duck chimney did an excellent job start to finish. They were very professional, friendly and paid attention to detail. They also left the place clean. We love our new fireplace!!!Services: Fireplace installations
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December 2022 by Kevin Signeski
Palmer was very knowledgeable and articulate. Hey shared options about a gas insert install. Affordable service.Services: Chimney cleaning
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December 2022 by Adrienne Dennis
Super easy to schedule my appointment! Showed up and answered all my questions, clearly explained options/solutions, fair price and overall, a great experience. Highly recommend. ⭐️⭐️⭐️⭐️⭐️Service: Chimney inspections
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June 2022 by Joshua Keys
I have no idea what happened, but after it taking usually 2 to 3 weeks to get a response every time we needed to confirm details, get a quote, or simply get an answer to a question, Palmer sent me an email saying, "Sorry for the late reply, I have been very busy. And I am afraid I am not going to be able to help with your project going forward."In every communication with Palmer and his company, we were courteous and respectful - even though he was mostly non-responsive throughout, as it usually took 2 weekly emails, calls and texts to get a response. When he did finally reach out, he was always friendly and helpful, so it's very mysterious as to why he suddenly doesn't want our business.So, we wasted about 2 months assuming we were moving forward, and are starting from scratch looking for someone more professional to work with.
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April 2022 by Samet Akgül
Very happy with purchase and service. Thanks again.
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September 2021 by Dan And Wendy D.
Black Duck Chimney installed our fireplace wood burning insert 10 years ago and has done a Chimney Sweep every year since. Last fall BDC changed ownership, but appointments were still being scheduled by the original owners. When BDC arrived to sweep the chimney it was a new person, I asked if he was a employee, he stated he was buying the business.I have been trying to schedule a chimney sweep since last week. I left a voice message, waited a couple days but never received a call back. Their recording said the same number could be used to text to so I sent a text message, I've waited another couple of days and still no response. Tonight I started looking for someone else to schedule a chimney sweep and ran across their add, same phone number I have, same website. I've given up trying to schedule with them, they don't even have the courtesy to respond to a request for service.
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September 2021 by tom giles
had an appointment set up and I had already taken the personal time off work to be at home for an inspection and cleaning. Received an email on the day from Palmer at 10:52 stating that he had cancelations and was running early and would I be home around 11:30. I was still at work and didn't see his email and he sent another at 11:27 saying sorry we weren't able to connect we will have to reschedule. I had already left work to be at home to meet Palmer when I saw his last email, I responded with the fact that I had taken personal time off work to meet an the time we had agreed upon. He never responded back with a call email or anything.Your customer service is not existent
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November 2020 by Paul Whitfield
Very pleased with Black Duck. Palmer was our serviceman that cleaned our chimney. He showed up on time, was professional and friendly, and made useful suggestions and recommendations. This company is licensed and insured and much more reasonably priced versus the competition in the Holland area.Service: Smoke chamber cleaning
