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August 2023 by Peggy Thompson
Took way to long for an oil change. Never showed me the cabin air filter. I believed it needed changed and receptionist said they would show me. Almost two hours… lady went to check to see if almost done and didn’t come back. I went out to find out and they said she was finishing up paperwork… doesn’t say much on it… but she did get me my discounts and was very nice.I really don’t know if I will go back.
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July 2023 by Judie Ewing
Remarkably quick service and friendly!Twice Heather and crew have got my cars running efficiently... 2 break downs and miles from home! Now that I plan to return to this area, Betten Baker Allegan will be my "Go To"!
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June 2023 by Sheila Bono
Service was great! Staff was great! Loaner car was terrible, but the bright side is they had one available! Smelled like sweat inside, dirty with 221,000 miles plus on it, chugged all the way back when we returned it, but better than sitting at the dealership for tons of hours for two recall issues, and oil change and tire rotation to be completed! Took us back to the days when we could only afford a "Hooptie"!
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June 2023 by Evangelina Tange
The first time I took my car in to this dealership, one of their technicians (who has since been fired) made a nearly fatal mistake, causing our brake calipers to fall off onto the road while we were driving, and drain all our brake fluid out, leaving us unable to safely stop the car. This could have killed our family. They promptly fixed things, and we were very lucky to have that accident occur where it did (on an empty section of hwy), and not be in a terrible accident as a result. I decided to give them a second chance after learning that employee had been let go. Unfortunately my most recent experience was also terrible. I brought my car in for an oil change, prior to leaving on a cross country drive this weekend. I had also asked that they do a quick check the AC while they had it in there, which was 90% functional, but would very occasionally blow warm air for short periods of time before going back to cold again. After receiving my estimate for repairs, I was told I had a leaking rear evap core which was the cause of the inconsistency in my AC. I initially decided to pass on the repair, because the cost was extremely high and I was not prepared to pay that at that time. It was only THEN (after the test had been done) that I was informed of the full process for diagnosing an AC problem. I was informed I would have to pay for an "evac and recharge fee", regardless of whether or not I proceed with the repair itself. And this is where it gets really shady. I was informed that because a leak was discovered, they were obligated to drain all the freon from my system, leaving it completely non-functional. My AC would no longer work UNTIL I moved forward with the expensive repair job. I was completely blindsided by this. In that moment, I had to decide to either drive across the country with my kids for 2+ weeks in the summertime with NO functioning AC, or pay the outrageous repair costs to fix it right then and there. I was never told of their diagnostic process in advance, or their obligation to remove the freon, should a leak be discovered. I was never given the chance to decline the diagnostic test from the start, which I would have done, had their process been explained to me ahead of time. I was essentially forced into a repair job I wasn't prepared for. I cannot recommend this dealership to anyone after how things have gone down with them. It seems they lack moral compass and integrity, and are willing to put their customers in financially devastating situations. After speaking with others who have used their services, it seems I am definitely not alone in my experiences either. I'm extremely upset about how they handled this situation, and will not be bringing my vehicles back to them again.
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May 2023 by Arlene Callender
Had an appointment for 10:00AM. They took my car in 4:00 PM.I live in Holland and waited all day for my car to get done. It went in for a diagnosis check and checked my brakes and other things that I did not ask them to do. I will not go back there for service . They also did a half hr recall on my wind shield wipers.
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April 2023 by Amanda Kleinhenn
The people here are wonderful to work with! So friendly and made us feel like they actually cared about us as people and not just a sale!! I would totally come back when I need another vehicle. I'm in love with my van right now. It is perfect for my family. Thank you all at Betten Baker!!!
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April 2023 by KATHY DORNAN
Staff at BB in Allegan Mi are the best. Maintenance department is quick and easy and so friendly. My salesman Bret Mallory is the best ever. Goes above and beyond. Knowledgeable and helpful and really makes sure I buy what I need for the best price. Never pushy!!! Won’t buy from anyone else. Ever!
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March 2023 by Megan Koeman
Everyone at Betten Baker Allegan was awesome to work with, especially our salesman Collin. He made everything so easy and the whole process run smoothly. He had everything ready when we got there and answered any questions we had. Would highly recommend Betten Baker Allegan, and will be shopping there in the future for our vehicles!
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February 2023 by Chris Menzel
Super simple and convenient. When I got my notification from the app I needed service, Heather made it super simple to schedule the appointment. When it came time I handed her the keys and everything got done in a timely fashion. Marco the tech even talked to me a bit about my truck and was a good guy to boot.
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February 2023 by Ryne Penley
BIG SHOUT OUT TO Bret and Christi they went above and beyond for me getting my new Chevy trailblazer 2021. Made the process so simple and smooth.. HIGHLY RECOMMEND coming here and getting a new ride when it’s time.
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February 2023 by Theresa Lynn
I'm thrilled with my 2019 Chevy Silverado LTZ. Christi Foster was great to work with. I received a very fair price for my trade-in. This is my second purchase from this dealer. They are very good at what they do and made me comfortable with the whole process.
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January 2023 by Michelle Harris
My repairs were done in the time frame given to me and to my satisfaction. Heather did a good job communicating from scheduling, to my part arriving and then during the appointment. I can now say I have "hot cross buns" as my heated seat is working again! :)
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November 2022 by Missy Neuman
I couldn't believe how fast we got thru the process. We stopped and talked to Mitch and after looking around we decided to contact Mitch to help us find our vehicle. We told him what we wanted and said we had to have something by January and we had our new Trailblazer in a week. That is Awesome! I've had the pleasure of driving today in the snow and it handled Great.
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October 2022 by Betty Garpow
Picked up our new truck yesterday and couldn’t be happier. Our salesman Bret was so helpful from the ordering process through the delivery. And Christi was very patient through all the paperwork. We are longtime customers of this dealership and highly recommend it from the sales department to the service department.
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September 2022 by kyle hartman
Girlfriend needed a new car, Michael and J. Made this process one of the easiest things I’ve ever dealt with. I was absolutely dreading this process. Michael reached out immediately once he knew what we where looking for. I will never go anywhere else for a vehicle!! Will recommend to anyone.
