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November 2023 by Ray W
Super nice and honest place to do business with. They definitely step up to earn you as a customer.Erik is honest and straightforward and I appreciate those qualities.Will definitely be back.
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October 2023 by R B
I drive an hour for their fabulous service department. Great group of professionals.
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September 2023 by Nick W
I brought my car in for a recall repair. When I brought the car in the car was running fine and was my daily driver.They kept trying to get me to pay for a repair that they said I needed for a misfire which had nothing to do with the recall repair, even insisting that they needed to do the repair to fix the issues caused by the work they did with the recall repair. They told me the repair should take about half a day and they had the car from 8am until 5pm. The entire day they kept avoiding my calls asking for status updates. They kept telling me all day they would call me back but never did.I showed up at 5pm and they told me the car wasn't running and told me I needed to get the repair they were insisting. I told them that I just wanted them to finish the recall repair and give me the car back. They said they would fix it first thing in the morning tomorrow.The next day they didn't start working on the car at 3:30. By 5 pm I showed up at the dealership and was told the car needed a different repair that would cost me $400. When I told them I wanted my car they said that it didn't have a reverse or any other gear other than first or park.When I brought the car to them it was fine, after two days it was completely undrivable and needed additional expensive repairs.DO NOT TAKE YOUR CAR TO THEM.
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September 2023 by Becky Lee
We took our vehicle to Albion Motors Ford for a purge valve replacement and a recall repair.We dropped it off on a Tuesday. Two days later (on Thursday), my husband stopped by the dealership since we hadn't been contacted about the repair. At that time, my husband was told that a part needed to be ordered and that it would be there Saturday.The following Tuesday, my husband called the dealership for an update. He was told that they would try to get to it the next day.Two days later (Thursday), my husband stopped by the dealership. He was told that they were going to have it done by the end of the week.On Saturday morning, my husband called the dealership asking if the car was finished. They said they were busy but would try to get to it before they closed that day.After not hearing from the dealership, my husband stopped by the dealership on Tuesday. Apparently, the repairs were finished on Saturday and a call was placed to my husband at 2:50pm, ten minutes prior to closing. (We never received a call!)We FINALLY picked up our repaired vehicle Tuesday evening... TWO WEEKS after we dropped it off!This was the first time we utilized Albion Motors Ford for anything. It's also the LAST time we will go there.Most dealerships maintain contact with their customers. Not one time did Albion Motors Ford initiate contact with us, nor did they apologize for their inadequacy as a reliable business. Don't waste your time with Albion Motors Ford.
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September 2023 by Jill K
We drove over an hour to look at a vehicle, the sales rep acted like we were a bother, didn't answer any questions and reminded us they were only open for another hour. Terrible experience, we found a vehicle there that we liked but decided I didn't want to give them our business. We went to David Rice auto sales in Schoolcraft instead. Good decision. They were amazing, very helpful, found 4 different vehicles in our price range. Printed information out for each one, took time reviewing financing options and got us a discount for the vehicle we chose. Completely the opposite experience.
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August 2023 by Andrea Pangborn
Hands down the best service and dealership I have ever worked with. My family had been searching for a transit van to purchase for our daughter who’s in a wheelchair, and I found a used transit online at Albion Motors. My spouse and I had the pleasure of working with Paul and Richard to get this vehicle. No hassle, no up selling, no hidden fees. They had us in and out in less than 45 minutes. Truly the nicest guys.
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August 2023 by Larry Frank
Purchased a overpriced 2015 Ford F250 truck for $25,000 from them just a week ago, August 2023 and I did not even get home before my check engine light came on. I would expect better from a Ford dealer. Get a second opinion before giving them your deposit. Like I said my check engine light came on not even 2 hours after leaving the stealership. Don't think just because your buying from a "FORD" dealer that your immune from getting ripped off. They push really hard you get a 1 year warranty from them and when you get into the finance dept. you find out they will only cover 25% of the repair and you have to bring it to their stealership so you can pay marked up Ford OEM pricing so your not saving anything. My check engine light says I need 2 catalytic converters and 1 ABS wheel speed sensor not really a big deal as long as you have a extra $3500 laying around plus the $400 I had to pay just to get 2 working key fobs from another Ford dealer since the one they sold me would only work to lock the truck not unlock the truck and everytime you used it to put the key in the door to unlock it the truck it thinks you're trying to steal it and would shut everything down so you see I had to buy a working key fob and I wanted a spare. Plus I had to pay the price on the window they would not budge $1 on the price. Even if you have NO check engine light take it some place and have them scan the computer before giving them ANY money. What a good deal Paul! I won't be coming back!
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August 2023 by Zach Bryan
Brought my truck in for a tire rotation, after leaving the dealership my driver front wheel fell off of my truck and caused significant damage. The tech who worked on my car was supposed to be a lube tech not a tire tech his name was Zach C.
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July 2023 by Denise Clay
Thanks to the mechanics who found the problem with our Lincoln. They fixed it quickly and inexpensively. A great experience.
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June 2023 by Emily Wise
I bought my car from this dealership back in March of 2022. When I test drove it I noticed some problems, but my salesman said it was probably because it was a car from Florida and had sat all winter without being driven. I ended up buying the vehicle and within the next couple days the problems started to get worse. I got the warranty when I bought the car so I took my car into the dealership between 10-20 times and paid for multiple parts that weren’t covered under my warranty along with the $100 fee every time. NONE of the things they “fixed” did anything to fix my car. I took my car to another dealership and they fixed the problem the first time they saw it. Another part was ordered and I notified Albion Ford what part was needed because I wanted to give them another shot. It’s been almost a year since I told them and I haven’t heard back if the part came in. Luckily, I was able to get the part fixed but the main problem is back again.I’m also pretty sure I overpaid for this car. It is not worth what I paid but I didn’t know that at the time. I owe way more than what trade in value or personal sale value is worth.I will NEVER buy another vehicle from this dealership.
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June 2023 by Terry Wolf
I have never felt so at ease dealing with car salesman than I did at Albion Moters. I was given every option, and there was never any pressure to pick something I didn't need or want.
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June 2023 by Emily Wiers
I bought my car from this dealership back in March of 2022. When I test drove it I noticed some problems, but my salesman said it was probably because it was a car from Florida and had sat all winter without being driven. I ended up buying the vehicle and within the next couple days the problems started to get worse. I got the warranty when I bought the car so I took my car into the dealership between 10-20 times and paid for multiple parts that weren’t covered under my warranty along with the $100 fee every time. NONE of the things they “fixed” did anything to fix my car. I took my car to another dealership and they fixed the problem the first time they saw it. Another part was ordered and I notified Albion Ford what part was needed because I wanted to give them another shot. It’s been almost a year since I told them and I haven’t heard back if the part came in. Luckily, I was able to get the part fixed but the main problem is back again.I’m also pretty sure I overpaid for this car. It is not worth what I paid but I didn’t know that at the time. I owe way more than what trade in value or personal sale value is worth.I will NEVER buy another vehicle from this dealership.
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May 2023 by R Bubp
I can not recommend another Ford dealer more hospitable and kind. They always figure a way to squeeze me in for service when I'm passing thru for work. Staff is wonderful and service is quick and on point...highly recommend Albion Ford for any service needs.
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March 2023 by Joe Poff
Customer service: OutstandingCommunication: OutstandingService: OutstandingWould I do business again with them: It will be hard to use anyone else!Found the vehicle we have been looking for (2018 Ford Explorer Limited White) online. Called and was sent to Erick. He was extremely informative and was willing to do whatever we asked. Ended up buying the vehicle right over the phone on a Saturday. Due to us not being able to make it down there. Monday came around and they were able to send a driver to come pick me up and take me to the dealership (we live an hour away) due to my wife and I having an extremely busy schedule. Got to the dealership, signed the paperwork, in and out in about 20 minAfter us having the vehicle for a few days we noticed a few things that needed to be addressed. Called Erick and he was very apologetic and willing to do whatever it took to make it right. Even though I signed a document stating that they owe us nothing and we are buying the vehicle as is. So again with our busy schedule. They then sent a driver up to grab the vehicle, fixed everything on our list, no charge, and brought it back to us in 2 days with a fresh detail.Outstanding performance Albion Ford! Can't wait to do business with you again!!
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March 2023 by terry Allen
I bought my car here it's been very reliable they always get me in fast for my oil changes and lets me know when I need additional things for my car such as air conditioning and heating filters they always check my brakes my tires to make sure they are in good quality condition and always rotate my tires when I get a oil change I will go to them first when I want another new or used car thank you Albion motors
