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“Breanna was very prompt in helping resolve a technical issue I was experiencing and ensured my order was shipped quickly to make up for the inconvenience. It's so nice when you receive excellent customer service!”
“Billy and Tad were very helpful today. Went in looking for an aggressive weed whip head. They did everything possible to help me. Yes we found the head I needed. Thank you for going the extra mile.”
“Bernard's is outstanding. They're exactly like the great neighborhood and small town hardware stores that used be ubiquitous! Their staff is very knowledgeable and helpful. They rent tools and equipment, refill propane tanks, cut glass, etc, etc! Great variety.”
7:30AM - 8PM
2333 E Beltline Ave NE, Grand Rapids
Hardware Stores
“Nice store. Prices can be higher. But it's nice to have a neighborhood store to save you a drive. Employee was polite and helpful. The store is well laid out and merchandised well.”
“Walking in we knew what we needed but didn't know where to look. An employee came to the rescue and helped us out so much and even taught us a couple of things.”
“I’ve really had the best experience at this store. I’ve visited a half dozen times over the last year. They have a great selection- and the staff is nice and helpful. This last time- a lady helped me- I came in about a half hour before close. I have to drive an hour to get there- and traffic isn’t always kind. She helped me get the right coating_ and introduced me to carbide tools.I appreciate being treated well- and I love my new hobby. No amount of online shopping can replace when you get from visiting a brick and mortar store with knowledgeable staff that love the hobby.Within the first few days - I’ve already sold 2 pens, and the lady wants 3 more. Thank you for the amazing experience”
7:30AM - 4:30PM
4350 Airwest Dr SE # C, Kentwood
Hardware Stores
“These are great people! I lost a bolt on my push box and they got me back plowing in no time. They were extremely helpful, friendly, and generous. Can’t stress enough what life savers these guys were! Thanks again for the help. You guys are awesome!”
“You need to go for Frank alone. He was so helpful and knowledgeable with questions I had about a plumbing project I’ve never tackled before. Everyone is always so nice and helpful.”
“I go t9 many of the big home improvement stores but when i want one on one help i love the Ace hardware stores esp as a woman needing items for in home projects/repairs...”
“There are a lot of big box stores, but if you are looking for genuine great service Lowe's is the place to go. They have such knowledgeable staff. And everyone goes out of their way to help you. And Stella is welcome here”
“I really appreciate the time Aiden (from the 28th St paint department) spent with me today. I had lots of questions that he patiently answered & helped me find the right products for my project. Andre (Dre) has been a big help in many past visits also. Thank you fellas, you are appreciated!”
“When I think customer service is going downhill everywhere, this place gives me faith. I frequent this store because I live nearby and been going here for years. I usually don't ever need help and just find things myself but the last couple times I’ve needed specific help with a project I’m attempting to do myself.
Stephen, a manager, offered help when I was looking and was more than helpful. I’m writing this review because I came in a week later and he remembered my name. I was really surprised. He helped me again with finding what I needed for my continued project and really seemed like someone that was interested in my DIY. That’s the customer service that separated this place from any place I’ve been to.”
“In this day and age it's often hard to find good customer service. So far this store has delivered every time we've needed help. Wanted to give a shout out to Spencer who really exemplified today what good customer service is all about. Thanks for finding that pallet of potting soil and helping move it and load it in my car. We'll Done.”
“Really good results..my Toro 6.0 GTS kept stalling out..maybe carb. Brought it in. Got an initial quote.came back a couple weeks later and tested it before I paid. Still wouldn't even start. Needed much more. $60 more but worked like a gem. Worth every dollar. Just be patient and test everything. He does great work..”
“Lowes is a great store with helpful staff. Be sure to say Hi to Ruth at the contractor desk checkout weekdaymornings. I think a lot of people shop here just because she is so friendly and personal.”
6AM - 10PM
4646 28th St SE, Grand Rapids
Hardware Stores
“Excellent customer service! The guys at the rental desk were helpful and good communicators. They had no problem rinsing off what I couldn’t sweep out of the truck and trailer on a rainy day and didn’t charge extra for that.”
“It's a big place, so I have trouble finding stuff when I come here. Employees are usually easy to find and willing to help, especially with odd projects. Really appreciate their employees letting me know about the plant warranty when I was last buying shrubbery.”
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“Always super helpful staff. I’m a novice at everything handy and they’re never condescending. The best part is, if they don’t know…. they just say that instead of sending you on a wild goose chase.”