-
October 2024 by Bryan Taylor
Received fantastic customer service today from a gentleman whose name I did not catch. Ecco shoes are of such high quality that I only need to buy new ones about every 6 or 7 years, but when I do, I will be returning to this store. All around a great expereice from an excellent salesman. Thank you!
-
September 2024 by Chibe inus
The Worst Buying Experience I Have Ever Had!
This was my first time shopping at the store. During checkout, the lady asked if I had an email for the store. Since it was my first visit, I did not have one. Unfortunately, she did not provide any information about the benefits available to first-time buyers.
After noticing a flyer about a first-time buyer discount, I inquired about it. She informed me that only smartphones with a U.S. area code could download the app, and implied that I might not be able to use it if I am using CHINESE phone. That’s so ridiculous and IT IS RACIST. This assumption was incorrect and offensive, as I live in the U.S. and use a U.S. area code. Also I AM NOT CHINESE.
I AM TAIWANESE. And I found her assumption and the overall service to be very disappointing.
This experience was quite frustrating, and I believe the customer service team needs better training in diversity and inclusion.
-
August 2024 by Susan C
Nico was incredibly helpful assisting my mom select her 11th!! pair of Yucatans! She’s here visiting from Florida with just a carryon suitcase and Nico nicely offered to ship them home for her. Excellent customer service and superbly made shoes!! Thanks, Nico!
-
June 2024 by Matthew Martucci
One of the best customer service experiences I’ve ever had. Nashley the kind employee on staff at the time assisted my grandmother try on several pairs of shoes and devoted her undivided attention to assure that we had as easy a time trying to find a new pair of shoes as possible. I speak for myself and my grandmother when I say we are very grateful for Nashley’s assistance.
-
May 2024 by Jane Pastore
Best shoes...ever
-
May 2024 by Bud Chatfield
Kara and her staff are incredible! Knowledgeable of the products and always very pleasant. ECCO golf shoes are like wearing slippers, the best I’ve ever had. Thanks to Nashley who helped on my last visit! I’ll be back!
-
March 2024 by michael rosenblum
I wanted to express my sincere gratitude for the exceptional customer service provided by Nashley and Nico during my recent visit to the Ecco outlet in Wrentham on Thursday, the 14th.As a long-time Ecco customer, I walked into the store wearing my old Ecco shoes. I inquired with Nashley if she had the same shoes in stock. With a quick glance, a warm smile, and a professional demeanor, she located a pair of shoes that fit me perfectly. I was impressed by her extensive knowledge of the inventory, including the stock that had been delivered that morning.Both Nico and Nashley were really helpful in answering our questions and helping us find exactly what we needed and we ended up purchasing 7 pairs of shoes and they helped with an online order of an additional pair that wasn't available in the store.
-
October 2023 by Elizabeth Montoya
Very good
-
October 2023 by Рафаэль Банит
On top as always
-
June 2023 by Deiret Simon
I visit all years when I here this outlets
-
February 2023 by Adam Stephens
Probably my best ever customer service experience!!! From the time I entered the store to my final exit Nico was absolutely best. An extremely knowledgeable, professional, and kind salesperson is what makes customers like me become brand loyal. Nico, you are a total asset to Ecco. You will be successful in anything you do! Best wishes and see you for my next purchases.
-
January 2023 by Keith Evans
Didn't get the guys name. He was extremely helpful in picking out the shoes.
-
December 2022 by Carrie K.
Lauren was extremely helpful. My dad needed a pair of shoes that was out of stock and she was able to track two pairs down in different pairs of the country. My dad is so happy and she was willing to take time even though they were busy to call around. Thank you.
-
November 2022 by mengsha wang
Great experience! Very friendly and helpful staff! One staff (an American lady) even can speak some mandarin, learning by herself during her 15 years of work at this store. She is amazing!
-
October 2022 by Jaylen Smith
Nothing but clothing
