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June 2024 by Danny C. (Reviewer Super Star)
Store was packed. Someone explain why I have to wait in line to just drop off equipment. I didn’t want to add or change any services. Even as I tried to ask that very question I was rudely told to put my name on the list and wait. I did put my name on the list. Waited for 10 minutes and the line didn’t move an inch. Left and went to a UPS store to return what I had. Took 3 minutes total.
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June 2024 by Greg Lis
Great service
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June 2024 by Bob C
I waited over an hour just to return a router. During that time there were 4 people working there. 1 disappeared completely and 2 were engaging in private conversations with customers. Carlos was the one who waited on me as he did for 6 other customers. If there were more helpers like Carlos I would have been out of there in 10 minutes. Spectrum should think of retraining workers or firing the ones that don't pull there own weight. Lucky for you that you are the only game in town. Bob
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April 2024 by Cassidy Foley
wasnt greeted upon arrival or told what to do (luckily i knew to sign into a tablet, the 3 older people after me did not) numerous workers ignored every person walking in, while chatting it up. i love and respect a good conversation with a stranger, but its important to greet customers especially older folks who may not be familiar with signing in on tablets. my experience at the other specturm in worcester was the complete opposite and much more efficient for myself and the other customers.
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March 2024 by Vivian Galarza
EXCELLENT
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March 2024 by Joe A
It's great that Spectrum is sending out new cable boxes to everyone, unsolicited , to set up themselves. Especially my 85 year old aunt. Also nice that she has to now return the boxes at a Spectrum store or UPS store. Zero customer service. I see Spectrum trucks all over, maybe wake one of the workers up to go help the elderly.
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March 2024 by George Labadie
They s--- very over priced
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March 2024 by Michael McClendon
They need to give existing customers that been there with 20 years more discounts in a lower rate change that stupid way they charge you it should be for month to month not the middle of the month
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March 2024 by Nancy Warner
Did what I needed to ! Very accommodating associate's ! Not a long wait for my turn ! Overall a GREAT experience !!
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March 2024 by Courtney Galicia
My husband and I had to come in to activate our phones and clear up a big mess that was made trying to do it over the phone. We made an appointment and were called within 5 minutes. Our customer service store specialist, Latasha James, was outstanding! She was able to help us navigate an unnecessarily difficult process, and completely remedy it. She was extremely professional, knowledgeable, and helpful. Even when another customer rudely interrupted and began speaking very out of turn to her, while servicing us, she handled it with grace and composure. I would highly recommend working with Latasha James at this location for any problems you may be experiencing with Spectrum services. Thank you SO MUCH Latasha!!
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February 2024 by Sean Wilmot
The worse service ever. I contacted the supervisor and he said you have so much interference on the pole. It's effecting the entire neighborhood. Roger said there's nothing he can do just live with it. I am very happy to say that I'm no longer a customer for a terrible company like spectrum. By the way they are lining joe Petty's pockets with money and incentives so no other competition can come in. T-mobile has a great internet service for half of the price
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February 2024 by Susan Milott
Store not set up properly to know to sign in using tablet. No one working there was very helpful on the process if not having appointment. Wish I was told on the phone to make appointment. Two angry customers left abruptly. I ended up helping some how helping a elderly man who spoke limited English on the tablet who also did not have appointment.
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January 2024 by Martin Gomez
Hotrible
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January 2024 by Bluesky9
People are knowledgeable, helpful and work hard to resolve all issues. Their inventory of new phones is very low though.
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January 2024 by John S.
One star is way too high. This internet is really horrible, and they gouge prices after a year then try to cancel anything or change service. This company would be bankrupt if they didn't have a monopoly in my area.
