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December 2023 by Amanda Hernandez
Very rude and disrespectful management. Definitely needs more training on her customer service skills.
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December 2023 by Pam Muir
How are your holiday hours till 8 PM and you’re closing extra early before 730 ridiculous
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October 2023 by Amira Aderibigbe
The first time I went it was fairly enjoyable I asked the employees some questions, they recommended me products and everything was all well and good. The second time I went there who I could assume to be the manager and another girl where there and were incredibly rude. I asked the manager a question and she took that as an opportunity to stand behind me my entire stay at the store and follow me around the store. Whenever I asked question I was met with rudeness and dismissive answers. When I did eventually go to buy something the girl at the register had the audacity to ask if I put back the other color I had been using. Like she was watching me the entire time you know I put it back. Ridiculous I’ve never been profiled before while shopping but I’m glad to know they’re willing to do it at Sally’s. Like it’s hair it’s not that deep.
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May 2023 by Elizabeth Lambert
It’s 1040 and no one is here to open the store . No signs and all hour signs say 10 am
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September 2022 by Vanessa Ortiz
Don’t go here there racist, asked for assistance from a woman with green dress and two buns she immediately dismissed me in a rude way saying I’m with someone “rudely” she could have been more polite, after I asked for help she was trying her hardest to ignore me then. I was nice about it. White woman walks in she greeted her with a very warm welcome and dismissed me all together. I just left! Can’t show you like white folks more obvious than this
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May 2022 by chase mcafee
I called the store and the associate was helping me out over the phone because I was rushing to get to the store before it closed and I got there 1 minute to spare and they wouldn’t even let me purchase what I so desperately needed. Why help me and say you are putting the items at the register then proceed to not let me purchase the items. I wish I could give a review with zero stars. This location needs to be more personal seriously
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March 2022 by saltines crackers
I loved the company and everything about sally beauty until I found out how this specific district treats their employees, especially the DM. Do better seriously
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February 2022 by Richard novia
If I could rate with zero stars I would. I will bring my business elsewhere.
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December 2021 by Mass Mom
Staff is very nice & helpful (Webster square plaza)
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July 2021 by SundanceWolf- SkyyeLakara
First off I want to say how pleased I am with the improvements of this location! I started shopping Sally many years ago when I lived in NH. I found this place when I moved to MA. It was close and convenient but at the time it was not a pleasant experience. The women/girls who worked there were very snooty and rude to me, and so after only a year or so I stopped shopping here all together.I learned of some products from a friend and decided to give them a 2nd chance. I was greeted right away when I entered, and from the opposite side of the store! The ladies were very attentive and friendly! Never once did I feel ugly or undeserving of being there as I previously had.It was very clean and organized and the young woman who helped me was very knowledgeable about her store and the products within. She gave me very nice advice. I complimented the place before I left as I was breathing a sigh of relief. It's not easy for women to shop beauty products... so many out there are snobby and judgy. I no longer see that here, very refreshing! I'll definitely go back! Thank you!
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July 2021 by Fiorino Sakaj
Worst customer service ever. Purchased 300 worth of stuff. Went back to exchange one of the products. Girl was rude as hell. Gave me an attitude god knows why. And in the end when asked about a bag to put the stuff I had just bought told I had to pay 15 cents. Horrible service.
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July 2021 by Greta Telo
Great service and very knowledgeable. Definitely worth the trip.
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July 2021 by Erin Souza
The women were very knowledgeable, friendly and helpful. Would highly recommend.
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June 2021 by Heather Delapara
I have had great customer service every time I have gone in the store and interacted with Tori . She has gone the extra mile in assisting me to find what I need . I don't know much about colors and she has always taken the extra time to make sure I get all I need . I appreciate you Tori . You're a great asset !!!
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March 2021 by Luther Tadrous
Great employees