-
March 2024 by Gwen S.
Pulmonary MD suggested that my husband be transferred out of a PAC unit bed to a regular floor in his last days. He was not transferred and died peacefully with me by his side. That comment made me feel very sad and still does to this day. Gwen S.
-
November 2023 by Kay Rosenberg
Staff takes delight in telling you they can’t help you and have to reschedule. Avoid Reliant Worcester at all costs! Switch insurances if you have to!
-
October 2023 by 21Day F.
The Doctors are fine, it's the nursing staff. Incredibly rude & talking down to you if you have a question.
-
September 2023 by sarah whitney
Reliant Orthopedic at St Vincent HospitalAvoid at all cost. Take time to get a out of network referral if needed. Staff is rude and insensitive. No return call after multiple attempts to reach Dr. If I could give zero stars I would. Some Doctors might be great but the hassle of office staff and difficulty getting in to see Dr. when needed is not worth it.
-
July 2023 by Mona Reed
I went to the Lab in St.V's. The Reliant staff was pleasant and nice. Customer service at it finest. I was in an out within 15min. I will always use this lab facility. Thank you.
-
July 2023 by Evie D.
Impossible to get an appointment with our cardiologist if you need follow up after ER visit or have a medical issue. Some great Doctors here. No appointment for 7 months! Why do we have doctors if they can't see us when we need them.
-
July 2023 by Judy Serdahl
Be sure to know when your last scheduled appointment was, because if your next one isn’t due, they don’t care. They just want your money. Their call center’s job used to be to make sure patients were due for their appointments so the insurance companies authorized the charges. Instead, they outsource their call center staff and they send you a message that you’re due to see your doctor. You make the appointment and see your doctor and Insurance denies payment because it’s too early, a month actually. You then call Pt experience” who tells you to appeal it with the financial department. The financial dept calls to say “ you are responsible because you signed something saying you would pay what the insurance isn’t responsible for.” WHICH WOULD BE THE CASE IF YOU HAD SCHEDULED ME IN THE CORRECT WINDOW!!! So keep track of your appointments. This is my story and it can easily be yours. Now I’m out $352, and have to find a new eye doctor (instead of seeing the one who I adored). If they are this incompetent with basic scheduling and customer service concerns I question what part of the business they might be getting right? They certainly can’t apply John Fallon’s old slogan “Treating You Well” anymore. Of this I’m certain.
-
November 2022 by George E
Very unhelpful, drove an hour to see dr jenis after waiting months for an appointment. They did not take the right xrays and we barely even went over the ones they did take. i was barely given 10 minutes with the doctor, non of my problems were solved and all i have to show for it is a useless referral
-
August 2022 by Kayti C.
What a terrible experience. I highly recommend going somewhere else. Here are all the things I had to deal with when working with Reliant during my pregnancy: - Rescheduling appointments: this happened several times throughout my pregnancy due to a variety of reasons. I understand that there is staffing issues and people need to call in sick, but getting phone calls the day before my appointment at 9pm from a blocked number was unacceptable. They also changed the location of my appointment one time and did not tell me except in a MyChart message. The new location was an additional 10 minutes from my home, but because I went to my initial location I was told they wouldn't be able to accomodate me that day until 2-3 hours later. The communication was just appalling. They would just change the appointment without confirming if the new date and time worked for me. As someone who works a full time job, I try really hard to make sure all of my appointments are scheduled ahead of time to ensure that they work for my schedule. Last minute shifts are not something that most people can accomodate. - Extremely Long Wait Times: several times I had to wait more than 30 minutes past my scheduled appointment time to see a provider. I was told that people were running late, providers were double (or even triple booked) and that I just needed to deal with it. I had one appointment that I was supposed to be completed with by 9am, and I was not out of the office until 10am. Again, as someone who is trying to make these appointments work and have a full time job, this is really hard to deal with all the time from a medical provider. - Rude interactions with front desk staff and nurses: When trying to figure out these rescheduled appointments, the office staff took no responsibility for the issues they had caused and I was completely responsible for making these updates to my schedule. I also called in to discuss leave situations for my upcoming postpartum leave, and was immediately spoken to like I needed to calm down and the nurse got very heated with me very quickly. Keeping your cool in a customer interaction especially during a stressful time of life is extremely important, and I genuinely feel that they all could do a better job here. - Lack of communication: I had several times when I would send a message on MyChart where I would not get a response. I was trying to alleviate the burden on phone calls with patients and allow them to answer within their 48 hour window, but I would always need to call to get a reply. One time I even sent them a message about a test result for an Ultrasound that seemed concerning to two different providers, and neither of them replied to me. Even when I tried messaging again with a reminder, I never received a response. If you're going to have an online system for communication, you should respond to your patients through there as well. Having to keep up with every communication and remember if I got a response or not was extremely frustrating. - Lab Complications: not only did I have a few issues with labs needing to be redone, but I was initially sent to Quest to complete my labs. Quest does not complete Reliant lab work. So, I wasted my time going to a Quest center AND I had to still go back to a Reliant Lab to get it done. I still don't understand why I was even contacted by Quest for this lab work even after multiple conversations with Reliant. They also send all of their lab work to California to get done, so don't expect it to arrive when promised. The midwives seem nice enough, but I'm just so confused as to how a group of people that are supposed to care for their patients could put anyone through this.
-
January 2022 by Barbara B.
Never had any negative experiences with Reliant Medical at St.Vincents Hospital. Staff efficient, helpful & generally cheerful. I had pre-op procedures & a surgery with 1 overnight in hospital. I was apprehensive about my care since it was during nurses strike but I had no complaints. Nurse in recovery room was a delight & he even sent me a get well card after dismissal from hospital! Nurses on floor were shorthanded & stressed because of strike but all gave me good care. I think you have to approach caregivers with positive & pleasant attitude, which can go a long way to improve your experience. A woman in bed next to me ran nurses ragged with petty complaints & was still complaining on her way out the door upon her release. I doubt she would give a good review about her care. I was grateful that my apprehensions about my stay quickly disappeared.
-
October 2021 by Steve Benbow
Medical care is excellent.My chart is greatWould be 5 stars but getting set up, scheduling and paper work is tedious. But I still recommend Reliant. Great ready parking a plus.
-
September 2021 by Salvatore Simone
Want to feel like your providers don't care about you? Come here. Front end staff has zero patience in person, or over the phone. They sound generally miserable and will take it out on you. They will ask you a question and rudely interrupt before you can even answer. They delight in telling you that they can't help you, that you need to call other departments regarding appointments THEY made with you. I've only called them twice, and this has been my experience BOTH times, with two different people. I absolutely dread dealing with them. And believe me, in person is no different. They act like they can't be bothered. Consider going elsewhere.
-
August 2021 by Donna T.
I've been a member of Reliant for at least 20 years, and have definitely experienced the gamut in terms of quality health care. My reason for staying had to do with inertia (the Holden and Spencer offices were convenient), and the nightmare stories I've heard about UMass services. BUT, I'm thrilled to say, having had my second annual physical this past week, that I've got the best provider that I've had in decades in Diana Piscalla, one of the Nurse Practitioners. The most important thing for me is she actually listens and respects where I'm coming from, but beyond that, she's thorough and knowledgeable, and pays attention to follow up. I was reluctant to go with a Nurse Practitioner, but wouldn't go back. P.S. kudos to her assistant, Juan Cruz, sensitive, calming and competent. The best I've felt about Reliant in a long time
-
August 2021 by zou lily
i called them a few times before appointment, i told them i need to see doctor and confirmed with them my doctor's name, I even didn't see my doctor in my appointment as they told me, they sent me to a nurse who couldn't explain my situation and answer my questions well when i had health issue, after i got home, i didn't think that was right, so i called back to ask any doctor to check my data, another doctor called me back and asked me to go back to ER immediately. their service is really messy and i had to pay for the price. i paid a lot of money for ER which i should not pay if the doctor kept the appointment.
-
August 2021 by Michelle M Miles
Well coordinated for specialists and primary care to communicate.
