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February 2024 by G Kent
Couldn't book appointment online. Tried booking by phone - all voice prompts, wasn't able to book anything. More than very frustrating!
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January 2024 by David Elliott
They're in the same building as my doctor so I've been using them for 15 years & never had a problem. The phlebotomists are capable, hard working people providing a valuable service well. I get that the check in kiosk takes time & confuses some people, but that's how the world works these days. I don't know how much help the staff provides in that regard but I do know it's often a very busy place with a full waiting room & multiple phlebotomists working flat out. So if you get any hand holding rejoice!
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October 2023 by Michelle M Miles
The online scheduling is perfect! I was in and out within 10 minutes. The staff are professional and efficient. Highly recommend.
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September 2023 by Chris Pinto
horrible place
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May 2023 by Kristina Barnett
Difficult to check in. Employees not interested in helping.
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May 2023 by ForLeaf Clover
Dont try to get there before closing, they lock the doors early so you cant even speak to them. All i tried to do was go and pay a bill.
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April 2023 by Emrys Keevænthal
Amazing staff! I was in and out in less than 10 minutes, phlebotomist was incredibly kind and wonderful!
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September 2022 by Beau P.
The techs are dead set on leaving before or exactly at 5, that they'll make up reasons why they can't do your test and try to get you to come back at a convenient time for them, not you...as if jobs or children aren't a thing. Just go to a different location or expect to take a day off of work for a simple test.
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August 2022 by Aaron Boyer
They were very quick and efficient, excellent service!
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July 2022 by Keith Bourget
Lab tech never introduced herself nor did she ask for my name and day of birth. They also only drew one vial and missed several other lab orders. Now I have to return for the missed tests. Ridiculous
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May 2022 by David T.
I visited recently for an annual physical blood draw at the Boylston St Location. I recommend you choose another location to avoid: 1. the nonworking toilet 2. misinformation concerning copays One more thing and this bothers me about your facemask fetish. They are very cheap now Quest, keep a supply at your locations as a customer convenience.
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January 2022 by Patricia Marie
Amazing phlebotomist, I wish I remembered her name to thank her. Super nice and calming to talk to. I had to get drawn twice for cultures and both sticks were perfect. Didn’t blow the vein, and as someone who bruises super easily, I didn’t bruise at all.They also did a great job with fixing the tests my doctor ordered incorrectly. Communication was great.I got lucky with a short wait time since I went at 2pm without an appointment after my doctors appointment and that is also a plus for sure.I would definitely go here again the next time I need labs drawn.
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August 2021 by Names Eddie
Amazing place, always reliable
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January 2021 by Sheri V.
I went to Quest diagnostics at 1 West Boylston st this morning. I made an appointment, they were on time and very polite. I had an amazing phlebotomist named Vera ( I hope I spelled her name correct) . Absolutely no one gets my blood drawn on the first try. My veins are deep and hard to get its not the fault of the people that have drawn my blood...but This outstanding woman found one of my annoying veins in one shot! I was impressed ! Thanks Vera.
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December 2020 by NamesEddie
Amazing place, always reliable
